System to log staff activity?
Discussion
Hi. Do any of you run a simple staff logging system to track their activity? I'm thinking along the lines of when they log on in the morning, when they have smoking or other breaks, when in a meeting, lunch and finish for the day? It doesn't need to track work done on a client file.
Any suggestions?
Thanks
Any suggestions?
Thanks
I work for a company that could sell you such a system. Cheap and simple it is not though.
Primarily designed to interoperate with other elements such as workforce planning which is traditionally a call centre type function where the data is easily available from the ACD. This installs a small client on the desktop which will track activity in as general or specifically as you want it to.
So it will log an event every time something happens log on, log off, open a browser, lock the PC etc.
That data can then be used in various ways most often to check users are adhering to the schedule allocated but also that they are following process. It can also be used for prompting actions, triggering events (sending a pause command to the call recorders for PCI).
Etc.
Primarily designed to interoperate with other elements such as workforce planning which is traditionally a call centre type function where the data is easily available from the ACD. This installs a small client on the desktop which will track activity in as general or specifically as you want it to.
So it will log an event every time something happens log on, log off, open a browser, lock the PC etc.
That data can then be used in various ways most often to check users are adhering to the schedule allocated but also that they are following process. It can also be used for prompting actions, triggering events (sending a pause command to the call recorders for PCI).
Etc.
Smart card FTW IMO.
Swipe in and out of building, swipe into PC to login, swipe for access to various area's etc.
Basically a key tied to the person. Just put photo ID on it and wrap a process around it (Disciplinary for giving it to others etc)
And its self managing. Just print the reports off as and when.
You can also use it to track printer use etc, etc..
Swipe in and out of building, swipe into PC to login, swipe for access to various area's etc.
Basically a key tied to the person. Just put photo ID on it and wrap a process around it (Disciplinary for giving it to others etc)
And its self managing. Just print the reports off as and when.
You can also use it to track printer use etc, etc..
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