Applying Cancellation Fees.

[Leptons]

I run a small Business as a sole Trader. Last week alone saw me lose £150 in missed appointments/short notice cancellations which I am then left unable to fill.
I Know it would be impossible to enforce but do we think it would act as a deterrent to charge a cancellation fee?

I realise it could put some people off booking and there is a potential to fall out with regulars over it.

Thoughts?


Cheers

[Simpo Two]

You would have to have it in writing somewhere when they accept the appointment. It wouldn't be worth trying to enforce, but it might encourage them a little harder to turn up.

[red_slr]

If they are paying in advance then I don't see an issue. Refund 50% or whatever. As above you will need this in your T&Cs.

The issue may come when you ask for a cancellation fee at their next appointment if they are post paying.

If you have regulars then another option is to run a rewards scheme where if they are on time and don't have any no shows for say 5 appointments their 6th is free, or 50% or whatever (I have no idea what your service is).

[whyohwhy]

What's the type of business and why are they cancelling?