Main dealer service advise please - discs and pads

[jonmac73]

Hi all,
Hyundai IX35 Personal Lease just in for 1st service @ 20K @ main dealer.
Claimed new front pads (75% worn) and discs (lip and slight scoring but no measurements) required @ approx. £360.
Is this normal ? surely not.
Have leased cars for 10+ yrs from multiple makes and never had disc replacement in 2 or even 3 yr term (Nissan, Citroen, Renault, Honda, VW).
Thanks in advance for opinions & any IX35, KIA or similar car experiences.

Family car so not driven hard, approx 50-50 mix of town/motorway so think pulling a fast-one.
Have asked for full report of disc thickness against manufacturer recommendations - surprisingly that wasn't ready when i collected the car.
Neither was confirmation of several other things I asked to be checked. Apparently they were ticked on the sheet, but no details available.
stills from the video emailed from dealer.

pads


disc

[Foliage]

Ask for measurement on the disc.

[Claudia Skies]

This is your first service at 20,000 miles. The dealer maintenance routine will be geared to keeping you on the road for a further 20,000 miles to the next service.

So in simple terms, if there's "only" 15,000 miles left in the brakes they will probably recommend change.

[loose cannon]

ask for the min pad thickness with the min disc thickness as set by the manufacturer and go from there

[mighty kitten]

Standard fishing exercise , if you approve the work your discs and pads would be very hard to find if you asked to see them . My dads 61 plate Nissan note had the same thing when It went in for a service despite me going over it and putting an mot on it a couple of weeks before , pads were pretty much 1/2 way down and a very slight lip on the discs

[itcaptainslow]

Discs it's a bit difficult to tell their condition from that picture (there does look to be a lip-but another angle would be helpful), but that inner pad is pretty low and will require replacement very soon, if not now. As said-it will definitely need attention before the next service, and the dealer has to take this into account.

A disc measurement (min thickness versus actual) would be nice to back up the assertions, but those pads need doing at the very least.

[750turbo]

Claudia Skies said:

This is your first service at 20,000 miles. The dealer maintenance routine will be geared to keeping you on the road for a further 20,000 miles to the next service.

So in simple terms, if there's "only" 15,000 miles left in the brakes they will probably recommend change.

Not necessarily so - Most dealers will (should) be carrying put a VHC (Vehicle Health Check) that then diaries a reminder to contact the customer at a date in the future, before the next service.

(If they can work the flippin SW anyway. Loads of solutions out there now)

[numtumfutunch]

Wowsers!

My rr sport had pads at 30k miles and is still on its original discs at 50k

[xstian]

Shock horror. Cheap car using cheap parts.

[jonmac73]

750turbo said:

Claudia Skies said:

This is your first service at 20,000 miles. The dealer maintenance routine will be geared to keeping you on the road for a further 20,000 miles to the next service.

So in simple terms, if there's "only" 15,000 miles left in the brakes they will probably recommend change.

Not necessarily so - Most dealers will (should) be carrying put a VHC (Vehicle Health Check) that then diaries a reminder to contact the customer at a date in the future, before the next service.

(If they can work the flippin SW anyway. Loads of solutions out there now)

This was meant to be as part of the vehicle health check.
No view in the video of the disc lip.
Accept the pads are low (although not quite as low as 500 miles as the report sheet says) and need changing soon but can't stomach the discs.
Also, no call back from the service guy despite assurance hew would once he got to bottom of it.

[poing]

jonmac73 said:

This was meant to be as part of the vehicle health check.
No view in the video of the disc lip.
Accept the pads are low (although not quite as low as 500 miles as the report sheet says) and need changing soon but can't stomach the discs.
Also, no call back from the service guy despite assurance hew would once he got to bottom of it.

I'm guessing they are quoting a large figure to change them? Just get them done somewhere else, brakes are not generally that difficult and you'd save a load of money at an independent.

ETA: does seem excessive for 20,000 miles but it's a fairly large and heavy car, maybe they have under specced the brakes a little.

[itcaptainslow]

jonmac73 said:

750turbo said:

Claudia Skies said:

This is your first service at 20,000 miles. The dealer maintenance routine will be geared to keeping you on the road for a further 20,000 miles to the next service.

So in simple terms, if there's "only" 15,000 miles left in the brakes they will probably recommend change.

Not necessarily so - Most dealers will (should) be carrying put a VHC (Vehicle Health Check) that then diaries a reminder to contact the customer at a date in the future, before the next service.

(If they can work the flippin SW anyway. Loads of solutions out there now)

This was meant to be as part of the vehicle health check.
No view in the video of the disc lip.
Accept the pads are low (although not quite as low as 500 miles as the report sheet says) and need changing soon but can't stomach the discs.
Also, no call back from the service guy despite assurance hew would once he got to bottom of it.

This may well be the technician "covering his arse" by giving a really low estimate. He may be doing the same with the discs (and I'm not saying this bit is right)-rarely will a tech measure disc thicknesses (although they should!), they will simply use their judgement as to whether the lip is excessive or not. Again, they may err on the side of caution, especially if halfway through the next set of pads, the discs would be completely worn out.

The way to diffuse the whole issue and solve the problem would be for them to provide some accurate measurements-manufacturers publish to their dealerships minimum thicknesses for brake pad & disc friction material. Lease companies often ask for these versus actual measurements before authorising replacement components.

[Sheepshanks]

jonmac73 said:

Hi all,
Hyundai IX35 Personal Lease just in for 1st service @ 20K @ main dealer.
Claimed new front pads (75% worn) and discs (lip and slight scoring but no measurements) required @ approx. £360.
Is this normal ? surely not.
Have leased cars for 10+ yrs from multiple makes and never had disc replacement in 2 or even 3 yr term (Nissan, Citroen, Renault, Honda, VW).

How long is it until it goes back? If you're at year 1 in a 3 year deal then it might be worth stretching out the change and trying to avoid a second change.

I have seen comments elsewhere about IX35's being hard on brakes. You mentioned several makes, but a service advisor at VW told me he used to work for Toyota and they had a lot of complaints as Aygos would nearly always needs front pads and discs at 20K. It's a little car, but it's got tiny brakes.

[itcaptainslow]

Sheepshanks said:

...Aygos would nearly always needs front pads and discs at 20K. It's a little car, but it's got tiny brakes.

Can agree with that-the C1 had the same issue-solid dinky front discs combined with generally lots of urban driving meant the brakes took a battering. Which was our fault, obviously.

OP-if the dealership are quoting big money for replacement, it may be worth getting a local garage to fit some sourced e.g. from Euro Car Parts (just make sure they're decent brakes-Pagid or Blue Print are two makes I've had good experiences with). This will probably be cheaper and the different, but quality aftermarket components may even last longer than the OEM stuff.

[Sheepshanks]

I know pads aren't made of asbestos any more, but this business of changing the discs every time seems OTT to me. It's hard to imagine the chunky ventilated discs fitted to most cars can't take more than a mm or so of wear on each side.

[itcaptainslow]

Sheepshanks said:

I know pads aren't made of asbestos any more, but this business of changing the discs every time seems OTT to me. It's hard to imagine the chunky ventilated discs fitted to most cars can't take more than a mm or so of wear on each side.

Most can't-you'll find the typical disc thickness when new is e.g. 26mm with a minimum of 24mm...!

[poing]

itcaptainslow said:

Most can't-you'll find the typical disc thickness when new is e.g. 26mm with a minimum of 24mm...!

Is that 24mm set by the manufacturer of the car or the discs? Seems like a bit of a scam surely.

[Sheepshanks]

itcaptainslow said:

Most can't-you'll find the typical disc thickness when new is e.g. 26mm with a minimum of 24mm...!

Sure - I know that's a typical spec. But what happens if you stick another set of pads in and go down to 22mm?

I'm struggling to believe it's that critical.

[itcaptainslow]

Sheepshanks said:

itcaptainslow said:

Most can't-you'll find the typical disc thickness when new is e.g. 26mm with a minimum of 24mm...!

Sure - I know that's a typical spec. But what happens if you stick another set of pads in and go down to 22mm?

I'm struggling to believe it's that critical.

Try it and let us know

[eldar]

Sheepshanks said:

Sure - I know that's a typical spec. But what happens if you stick another set of pads in and go down to 22mm?

I'm struggling to believe it's that critical.

Few mm shouldn't matter much....