Springs Unfit for Purpose
Discussion
Purchased a full suspension kit from a retailers from the description that confirmed these would fit my car.
A month after delivery I finally began to build the dampers and spring units up with new top mounts only to discover that the factory top cup plates will not fit the top of the springs or rather the springs do not fit the standard cups. The last coil looks to be approx 5mm too wide in diameter to seat correctly inside the cup rather than on the cups edge - a big difference and not doubt if I went with it like that the geometry would be compromised. a few people believe the weight riding on the springs will eventually crush them into the cups - not a line of thought I agree with at all.
The retailer is not responding to emails so the next step will be the old dog and bone.
failing that I do have my receipt and paid for the kit on a credit card - i believe that if the retailer does not treat cases like this fairly and offers a solution ie refund or a difference set of springs to replace the faulty ones then i may be able to get my money back.......question is what are my chances of success and has anybody here had success at getting their money back for faulty car parts? the parts were assumed to fit and so the springs are now slightly scuffed following compression and fitment to the strut but they havent seen use on the car. there was no other way of knowing that they would not fit the cups without marking them. the retailers terms are returns accepted within 14 days with faulty items returned unused unmarked in the original packaging and fit for resale. clearly i am outside of this but it sounds a little unreasonable. many parts can clearly be identified as not suitable without marking them others need to be fitted to find out they dont suit the application.......
A month after delivery I finally began to build the dampers and spring units up with new top mounts only to discover that the factory top cup plates will not fit the top of the springs or rather the springs do not fit the standard cups. The last coil looks to be approx 5mm too wide in diameter to seat correctly inside the cup rather than on the cups edge - a big difference and not doubt if I went with it like that the geometry would be compromised. a few people believe the weight riding on the springs will eventually crush them into the cups - not a line of thought I agree with at all.
The retailer is not responding to emails so the next step will be the old dog and bone.
failing that I do have my receipt and paid for the kit on a credit card - i believe that if the retailer does not treat cases like this fairly and offers a solution ie refund or a difference set of springs to replace the faulty ones then i may be able to get my money back.......question is what are my chances of success and has anybody here had success at getting their money back for faulty car parts? the parts were assumed to fit and so the springs are now slightly scuffed following compression and fitment to the strut but they havent seen use on the car. there was no other way of knowing that they would not fit the cups without marking them. the retailers terms are returns accepted within 14 days with faulty items returned unused unmarked in the original packaging and fit for resale. clearly i am outside of this but it sounds a little unreasonable. many parts can clearly be identified as not suitable without marking them others need to be fitted to find out they dont suit the application.......
Probably a silly question, but have you fitted the springs the right way up?
What discussion did you have with the seller and did they confirm that the items as supplied would fit without additional parts being required - such as special 'top cups' - having been given your vehicle details or did you just order online without contacting the seller?
If the items don't fit then regardless of the 14 days they try to impose on you have a look at SOGA. AIUI the law says 'a reasonable time'.
Have a read through this: http://www.adviceguide.org.uk/nireland/consumer_ni...
You've obviously gone into the fit for purpose aspect & if they don't fit then they aren't fit for purpose.
I've no doubt others far better qualified will be along, but its a start
What discussion did you have with the seller and did they confirm that the items as supplied would fit without additional parts being required - such as special 'top cups' - having been given your vehicle details or did you just order online without contacting the seller?
If the items don't fit then regardless of the 14 days they try to impose on you have a look at SOGA. AIUI the law says 'a reasonable time'.
Have a read through this: http://www.adviceguide.org.uk/nireland/consumer_ni...
You've obviously gone into the fit for purpose aspect & if they don't fit then they aren't fit for purpose.
I've no doubt others far better qualified will be along, but its a start
yes the retailer had all the details make model year reg etc. no special fittings were discussed you just expect it all to fit straight out of the box - straight swap with the factory stuff.....
ive checked the website and for complaints they say they acknowledge all complaints within 5 working days so i will give them until Monday then give them a call. see what they say then.......im hoping they cross reference the codes and find theyve sent me the wrong springs and a new pair of front springs will save the day......
ive checked the website and for complaints they say they acknowledge all complaints within 5 working days so i will give them until Monday then give them a call. see what they say then.......im hoping they cross reference the codes and find theyve sent me the wrong springs and a new pair of front springs will save the day......
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