BMW Dealerships in Spain
Discussion
This has nothing to do with the UK market (at least not that I'm aware of), and is about Spanish BMW dealerships so I just need a bit of a rant.
I bought an approved used 2 year old BMW F31 320d M-Sport from a dealer in Barcelona this February. The purchase was completely blind as M-Sport models are very hard to come by in Spain so my only choice was to buy one from afar.
When I received the car there were a few minor issues with it, but that aside it was spotless. Since the car had a guarantee, my sales guy told me to take it to the nearest official BMW dealership in my area (Marbella), which I did and they would sort out the issues. I would not have to pay a penny.
Since then, I've been through a complete to-and-fro argument with them from ordering the parts, sorting out an appointments (three attempts), and now my car is being held ransom as I've been told the repairs have been done but I need to pay for them as they don't have a line of credit with the other dealership in Barcelona.
Needless to say I'm f
king livid my car is being held to ransom as I need it for work and I'm being forced to pay for the work (about £700), and I'm being told by the original Barcelona dealer not to pay as it will be very difficult to reclaim the money as they don't have a process for that.
I also arranged for a courtesy car (which is included in my guarantee), but I've been told the Marbella dealer won't honour that as they don't give courtesy cars for free and I would have to pay €45 per day!!!
This is a fking joke and I'm completely stuck now. No car. No courtesy car as I refused to pay and two dealers fighting amongst each other with no sight of a resolution.
I've emailed BMW Group AG to explain the problem and see if one of the HQ Customer Relations team members can whip the two (especially the Marbella dealership), into place but what other options do I have?
Does anyone have a contact for BMW HQ in Spain that can help me out?
I bought an approved used 2 year old BMW F31 320d M-Sport from a dealer in Barcelona this February. The purchase was completely blind as M-Sport models are very hard to come by in Spain so my only choice was to buy one from afar.
When I received the car there were a few minor issues with it, but that aside it was spotless. Since the car had a guarantee, my sales guy told me to take it to the nearest official BMW dealership in my area (Marbella), which I did and they would sort out the issues. I would not have to pay a penny.
Since then, I've been through a complete to-and-fro argument with them from ordering the parts, sorting out an appointments (three attempts), and now my car is being held ransom as I've been told the repairs have been done but I need to pay for them as they don't have a line of credit with the other dealership in Barcelona.
Needless to say I'm f
king livid my car is being held to ransom as I need it for work and I'm being forced to pay for the work (about £700), and I'm being told by the original Barcelona dealer not to pay as it will be very difficult to reclaim the money as they don't have a process for that.I also arranged for a courtesy car (which is included in my guarantee), but I've been told the Marbella dealer won't honour that as they don't give courtesy cars for free and I would have to pay €45 per day!!!
This is a f
king joke and I'm completely stuck now. No car. No courtesy car as I refused to pay and two dealers fighting amongst each other with no sight of a resolution.I've emailed BMW Group AG to explain the problem and see if one of the HQ Customer Relations team members can whip the two (especially the Marbella dealership), into place but what other options do I have?
Does anyone have a contact for BMW HQ in Spain that can help me out?
Gassing Station | General Gassing | Top of Page | What's New | My Stuff