Carluccios
Author
Discussion

anonymous-user

Original Poster:

83 months

Saturday 13th June 2015
quotequote all
[redacted]

21TonyK

13,264 posts

238 months

Saturday 13th June 2015
quotequote all
Think you just had a bad experience. Had lunch at Carluccios in Bristol the other day, 3 meals all good, starters and mains with drinks <£50. Service ok, nothing amazing but food was fine to good.

On the other hand I have had several excellent meals at Bistrot Pierre but the last two were pretty dire, food ok but service truly shocking compared to their normal high standards.

mattdaniels

7,362 posts

311 months

Saturday 13th June 2015
quotequote all
I agree with Tony, that would not be my experience of Carluccios which have always been fine whenever I've eaten there.

Why didn't you send the steak back when it was not cooked as you'd requested?

Ukipdefect

109 posts

137 months

Saturday 13th June 2015
quotequote all
anonymous said:
[redacted]
Agree
Was st

PoleDriver

29,576 posts

223 months

Saturday 13th June 2015
quotequote all
Went to Carluccios in Stratford-upon-Avon with work and had a fantastic meal. Took OH and her sister to the one in Chichester and spent £140 on what is one of the worst meals ever! Similar experience to yours, especially the tough, overcooked steak!
I complained at the restaurant and their attitude was, basically, "tough, nobody else is complaining!"
I put a scathing review up on Tripadvisor and was contacted by their CEO! I got a full refund and a voucher for a dinner for 3. The return visit was better but, in all honesty, was not of the standard they try to promote!

truck71

2,328 posts

201 months

Saturday 13th June 2015
quotequote all
Restaurant chain inconsistency shocker. I've only had good experiences with them but as with any chain, you will never get consistent quality. I try and avoid chains at all costs, seek out family run independents and you'll get better quality and a less prescriptive experience.

ClaphamGT3

12,223 posts

272 months

Saturday 13th June 2015
quotequote all
Unsurprisingly, as the chain has grown they've become less good. For a simple pasta lunch with the family it's still pretty good but it sounds you were going in with an unrealistic expectation which was compounded by your poorly executed dish

Hoover.

5,993 posts

271 months

Saturday 13th June 2015
quotequote all
I think over the years the quality has slipped as the chain has expanded...... I have had some fantastic meals, and some not good ones....... oddly the fantastic ones seem to be in the old established ones, and the not so good ones in the newer additions to the chain

Tribal Chestnut

3,001 posts

211 months

Saturday 13th June 2015
quotequote all
kapiteinlangzaam said:
Often use Carluccios for breakfast when we are in the UK.

The poached eggs Benedict are always lovely yes
& then you pop next door to a proper cafe for the rest of your breakfast.

soad

34,627 posts

205 months

Saturday 13th June 2015
quotequote all
A quick look online suggests very poor reviews for a certain locations...

rdjohn

7,153 posts

224 months

Saturday 13th June 2015
quotequote all
We went to the Covent Garden outlet for lunch, last December. The simplest of pastas were poor and the wine expensive.

I assumed it was just another franchised unit, with little or no input from Carluccio himself. It is now in the same category as Jamie Oliver's outlets, in my mind. Naf.

21TonyK

13,264 posts

238 months

Saturday 13th June 2015
quotequote all
Anyone know if the Hampstead one is the "original" ate there and it was very, very good.

21TonyK

13,264 posts

238 months

Saturday 13th June 2015
quotequote all
rdjohn said:
We went to the Covent Garden outlet for lunch, last December. The simplest of pastas were poor and the wine expensive.

I assumed it was just another franchised unit, with little or no input from Carluccio himself. It is now in the same category as Jamie Oliver's outlets, in my mind. Naf.
Would recommend Brasserie Blanc in Covent Garden. We turned up (family of 4), on a Saturday in the school half term so you can imagine it was stupidly busy.

Spoke with a waitress who promised us a table later in the day if we came back in about an hour which we did.

Spent 10-15 in the bar with a decent bottle of sauvignon for about 25 quid before being offered a table inside or on the terrace which we opted for.

Superb medium burgers and a double steak tartare for me with a few glasses of red.

Really good, staff actually seemed to be interested in looking after customers and the food was good - very good.


PoleDriver

29,576 posts

223 months

Saturday 13th June 2015
quotequote all
Carluccios himself sits on the board and has no input to the restaurants!

soad

34,627 posts

205 months

Saturday 13th June 2015
quotequote all
PoleDriver said:
Carluccios himself sits on the board and has no input to the restaurants!
A fine way to ruin your reputation...are they paying him enough?

I like seeing him on TV; cookery books are good too.

PoleDriver

29,576 posts

223 months

Saturday 13th June 2015
quotequote all
He's 78 (ish) now and has virtually retired!

croyde

26,287 posts

259 months

Saturday 13th June 2015
quotequote all
My local one in SW London is always packed during the day with Yummy Mummies as well as nannies with their charges and is very busy at night. God knows why as the two times I've eaten there the food has been pants.

I had a tuna steak that was so salty that I thought the chef must of picked up the cellar that someone had loosened the top for a joke. Very unimpressed with everything else I've had there and I'll say the same for the two different Jamie's Kitchens that I have eaten at. Over priced rubbish and I swear Jamie wasn't there, in fact he wasn't at 15 when we ate there once, but the food was good that time.

soad

34,627 posts

205 months

Saturday 13th June 2015
quotequote all
PoleDriver said:
He's 78 (ish) now and has virtually retired!
I forgot his age, to be honest. boxedin


HarryW

16,011 posts

298 months

Saturday 13th June 2015
quotequote all
21TonyK said:
rdjohn said:
We went to the Covent Garden outlet for lunch, last December. The simplest of pastas were poor and the wine expensive.

I assumed it was just another franchised unit, with little or no input from Carluccio himself. It is now in the same category as Jamie Oliver's outlets, in my mind. Naf.
Would recommend Brasserie Blanc in Covent Garden. We turned up (family of 4), on a Saturday in the school half term so you can imagine it was stupidly busy.

Spoke with a waitress who promised us a table later in the day if we came back in about an hour which we did.

Spent 10-15 in the bar with a decent bottle of sauvignon for about 25 quid before being offered a table inside or on the terrace which we opted for.

Superb medium burgers and a double steak tartare for me with a few glasses of red.

Really good, staff actually seemed to be interested in looking after customers and the food was good - very good.
We go Gun Wharf in Portsmouth most weeks and there is Jamie's, Carluccios and Blancs amongst other chains. I'd second your vote for Blancs, superb service and pretty good food. Both Jamie's and Carluccios are inconsistent at best or a piss take at worse. Always go back to Blancs......

NordicCrankShaft

1,956 posts

144 months

Saturday 13th June 2015
quotequote all
Lol, Zizzi and Ask are the same company just under different names.

Carluccio's? The only thing that separates it from Zizzi and Strada is the clean white decor aside from that it's exactly the same as every other high street Italian restaurant.......Overpriced, bland and un-authentic!