Scrotes and Ebay...
Discussion
Right
Have a scrote who bought a large heavy item off me on ebay then tried to chip. Agreed free postage £50 and they paid via Paypal..
They receive the goods, which were VERY well protected and boxed in a correct grade box for the job and are now claiming a small hoel to the bag the goods come in inside the shipping box but have confirmed the object is fine. They want a full refund..
I can't accept it has been damaged and they aren't able to upload photos surprise!
I'm thinking of confirming that I can't take any action or accept a refund until I have proof of damage and my preferred route would be recourse to the courier and they keep the goods with a partial reclaim.
I'm expecting them just to not respond, hope ebay finds in their favor and then return empty box and laugh at me when I try the crap ebay appeals system.
After all this I assume I can just pursue them through a civil route and moneyclaim as I'm fairly certain they are making the damage up.....
Any thoughts?
I have proof of the quality of the goods, picture of goods packaged, confirmation of reciept and their email saying the goods are ok except the bag they go in. Value of Goods is circa £850... and they weight 54kg which is why they are a pain to ship..
Have a scrote who bought a large heavy item off me on ebay then tried to chip. Agreed free postage £50 and they paid via Paypal..
They receive the goods, which were VERY well protected and boxed in a correct grade box for the job and are now claiming a small hoel to the bag the goods come in inside the shipping box but have confirmed the object is fine. They want a full refund..
I can't accept it has been damaged and they aren't able to upload photos surprise!
I'm thinking of confirming that I can't take any action or accept a refund until I have proof of damage and my preferred route would be recourse to the courier and they keep the goods with a partial reclaim.
I'm expecting them just to not respond, hope ebay finds in their favor and then return empty box and laugh at me when I try the crap ebay appeals system.
After all this I assume I can just pursue them through a civil route and moneyclaim as I'm fairly certain they are making the damage up.....
Any thoughts?
I have proof of the quality of the goods, picture of goods packaged, confirmation of reciept and their email saying the goods are ok except the bag they go in. Value of Goods is circa £850... and they weight 54kg which is why they are a pain to ship..
Interestingly they have just sent photo's of the "damage" two small pin prick holes in a canvas bag and a white line!. This was present at posting and comes under it's used condition, not damage in transit. The white line is even visible in the advert photo's.
I've responded and we'll see what we see. Think it is just buyers remorse.. The refunds thing won't kick in with ebay for a few more days. But their system asks me to return!
The ad is spot on on condition so frankly just think they have changed their mind and want me to foot the £100 of postage both ways for them to look at it!
At present not accepting a refund....
I've responded and we'll see what we see. Think it is just buyers remorse.. The refunds thing won't kick in with ebay for a few more days. But their system asks me to return!
The ad is spot on on condition so frankly just think they have changed their mind and want me to foot the £100 of postage both ways for them to look at it!
At present not accepting a refund....
BertBert said:
The process is that the buyer raises a case for refund, sends the item back at theior cost and when you get it you do the refund.
The buyer should not pay for return postage.I have always been told to keep the faulty goods, or have been refunded without having to return anything, which is how it should work.
I think you'll find if Ebay get involved this will be taken out of your hands! Even if you indicate that no refunds or returns are offered, through the ebay processes they will force a return and ring fence the funds in your Paypal account. You will also be liable for the return postage...their policies have changed!
The escalation process within the ebay processes also always sides with the buyer! Try calling them, good luck trying to articulate the position to Ebay India!
In a nutshell, suggest you try come to an amicable arrangement with the buyer before you head down that track...how do i know? I too have been a recipient of a couple of scrotes recently!
The escalation process within the ebay processes also always sides with the buyer! Try calling them, good luck trying to articulate the position to Ebay India!
In a nutshell, suggest you try come to an amicable arrangement with the buyer before you head down that track...how do i know? I too have been a recipient of a couple of scrotes recently!
Little to add other than I have stopped using ebay due to having to deal with members of the public!
Have had a number of issues which worked out OK in the end but have just made the process unpalatable.
The woman who raised a dispute on my P&P even though ebay now take 10% meaning I actually lost money on it (for a £3 item) was great but potentially relevant to you was the bully who bought a large item clearly listed collection only for 99p and then expected me to pack it up and take a day off work to wait for his courier was the best. He gave me spiteful negative feedback and wouldnt allow me to cancel the transaction meaning I was liable for all of the sellers fees - 10p - and had a clear feedback trail of using this tactic to pick up collection only items for pennies from around the country.
I spoke to a real person to deal with this, although from memory the Ebay phone contacts are difficult to make sense of and my tactic was to hit the "my account has been compromised" button
When I got through they were understanding and efficient in cancelling my fees and removing the feedback - so in view of this I would suggest trying to talk to them in advance of the inevitable
Best of luck
EDIT: Your buyer has bid on 4 tents from 4 different sellers this morning, and 2 others in the last few days - make of that what you will
Have had a number of issues which worked out OK in the end but have just made the process unpalatable.
The woman who raised a dispute on my P&P even though ebay now take 10% meaning I actually lost money on it (for a £3 item) was great but potentially relevant to you was the bully who bought a large item clearly listed collection only for 99p and then expected me to pack it up and take a day off work to wait for his courier was the best. He gave me spiteful negative feedback and wouldnt allow me to cancel the transaction meaning I was liable for all of the sellers fees - 10p - and had a clear feedback trail of using this tactic to pick up collection only items for pennies from around the country.
I spoke to a real person to deal with this, although from memory the Ebay phone contacts are difficult to make sense of and my tactic was to hit the "my account has been compromised" button
When I got through they were understanding and efficient in cancelling my fees and removing the feedback - so in view of this I would suggest trying to talk to them in advance of the inevitable
Best of luck
EDIT: Your buyer has bid on 4 tents from 4 different sellers this morning, and 2 others in the last few days - make of that what you will
Edited by numtumfutunch on Saturday 20th June 10:32
I have a fun one with an eBay seller going mental at me for ruining their 100% record with a negative.
They said I should have acted like a man and not given negative feedback.
Why did I do it, the cheeky f
ker asked for £2.80 in shipping on something weighing not more than 50g, which in itself is excessive P&P for what it was, somehow they managed to under pay the postage and stuck me for a fee and handling charges.
Totted it all up and they went the cheapest postage they though they could get away with (loading the P&P so to pay less fees) and got caught out and Im not retracting the negative feedback for their greediness.
That and their delivery of 3 days ended up being 14 days due to going 2nd class delivery,
They said I should have acted like a man and not given negative feedback.
Why did I do it, the cheeky f
ker asked for £2.80 in shipping on something weighing not more than 50g, which in itself is excessive P&P for what it was, somehow they managed to under pay the postage and stuck me for a fee and handling charges.Totted it all up and they went the cheapest postage they though they could get away with (loading the P&P so to pay less fees) and got caught out and Im not retracting the negative feedback for their greediness.
That and their delivery of 3 days ended up being 14 days due to going 2nd class delivery,
Du1point8 said:
I have a fun one with an eBay seller going mental at me for ruining their 100% record with a negative.
They said I should have acted like a man and not given negative feedback.
Why did I do it, the cheeky fker asked for £2.80 in shipping on something weighing not more than 50g, which in itself is excessive P&P for what it was, somehow they managed to under pay the postage and stuck me for a fee and handling charges.
Totted it all up and they went the cheapest postage they though they could get away with (loading the P&P so to pay less fees) and got caught out and Im not retracting the negative feedback for their greediness.
That and their delivery of 3 days ended up being 14 days due to going 2nd class delivery,
The £2.80 covers not just the Postage but for packaging etc. Also ebay take a cut of the P&P fees of 10%They said I should have acted like a man and not given negative feedback.
Why did I do it, the cheeky f
ker asked for £2.80 in shipping on something weighing not more than 50g, which in itself is excessive P&P for what it was, somehow they managed to under pay the postage and stuck me for a fee and handling charges.Totted it all up and they went the cheapest postage they though they could get away with (loading the P&P so to pay less fees) and got caught out and Im not retracting the negative feedback for their greediness.
That and their delivery of 3 days ended up being 14 days due to going 2nd class delivery,
You would have seen the P&P price in the advert or if none was showing ask them how much.
not wishing to sound harsh) you are the t
t here and a neg was not needed, but a neutral at best.Du1point8 said:
I have a fun one with an eBay seller going mental at me for ruining their 100% record with a negative.
They said I should have acted like a man and not given negative feedback.
Why did I do it, the cheeky fker asked for £2.80 in shipping on something weighing not more than 50g, which in itself is excessive P&P for what it was, somehow they managed to under pay the postage and stuck me for a fee and handling charges.
Totted it all up and they went the cheapest postage they though they could get away with (loading the P&P so to pay less fees) and got caught out and Im not retracting the negative feedback for their greediness.
That and their delivery of 3 days ended up being 14 days due to going 2nd class delivery,
I've never understood why buyers get upset about the cost of postage, surely most people can add the cost of the product to the cost of the postage and decide if they want to pay the total. Not so much of an issue with the latest eBay fees but I know people used to inflate p&p cost to allow them to list for free or avoid eBay fees in he pastThey said I should have acted like a man and not given negative feedback.
Why did I do it, the cheeky f
ker asked for £2.80 in shipping on something weighing not more than 50g, which in itself is excessive P&P for what it was, somehow they managed to under pay the postage and stuck me for a fee and handling charges.Totted it all up and they went the cheapest postage they though they could get away with (loading the P&P so to pay less fees) and got caught out and Im not retracting the negative feedback for their greediness.
That and their delivery of 3 days ended up being 14 days due to going 2nd class delivery,
I had someone do this over £1, I can only assume that he thought packaging was free, the petrol to drive to the post office was free and parking in town was free that day
andye30m3 said:
Du1point8 said:
I have a fun one with an eBay seller going mental at me for ruining their 100% record with a negative.
They said I should have acted like a man and not given negative feedback.
Why did I do it, the cheeky fker asked for £2.80 in shipping on something weighing not more than 50g, which in itself is excessive P&P for what it was, somehow they managed to under pay the postage and stuck me for a fee and handling charges.
Totted it all up and they went the cheapest postage they though they could get away with (loading the P&P so to pay less fees) and got caught out and Im not retracting the negative feedback for their greediness.
That and their delivery of 3 days ended up being 14 days due to going 2nd class delivery,
I've never understood why buyers get upset about the cost of postage, surely most people can add the cost of the product to the cost of the postage and decide if they want to pay the total. Not so much of an issue with the latest eBay fees but I know people used to inflate p&p cost to allow them to list for free or avoid eBay fees in he pastThey said I should have acted like a man and not given negative feedback.
Why did I do it, the cheeky f
ker asked for £2.80 in shipping on something weighing not more than 50g, which in itself is excessive P&P for what it was, somehow they managed to under pay the postage and stuck me for a fee and handling charges.Totted it all up and they went the cheapest postage they though they could get away with (loading the P&P so to pay less fees) and got caught out and Im not retracting the negative feedback for their greediness.
That and their delivery of 3 days ended up being 14 days due to going 2nd class delivery,
I had someone do this over £1, I can only assume that he thought packaging was free, the petrol to drive to the post office was free and parking in town was free that day
eatcustard said:
The £2.80 covers not just the Postage but for packaging etc. Also ebay take a cut of the P&P fees of 10%
You would have seen the P&P price in the advert or if none was showing ask them how much.
not wishing to sound harsh) you are the tt here and a neg was not needed, but a neutral at best.
Read the full fYou would have seen the P&P price in the advert or if none was showing ask them how much.
not wishing to sound harsh) you are the t
t here and a neg was not needed, but a neutral at best.king post:"somehow they managed to under pay the postage and stuck me for a fee and handling charges."
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