Best bank with the best online banking service?
Discussion
+3 If you want the best online banking, no one can touch First Direct IMO
Also on the rare occasions you might need to speak to them ,you get straight through to someone in the UK, no annoying automated robots, no call centres shuffling you from pillar to post and rather uniquely it seems, you get to speak to someone whose first language is English.
Can't rate them highly enough.
Also on the rare occasions you might need to speak to them ,you get straight through to someone in the UK, no annoying automated robots, no call centres shuffling you from pillar to post and rather uniquely it seems, you get to speak to someone whose first language is English.
Can't rate them highly enough.
Guvernator said:
+3 If you want the best online banking, no one can touch First Direct IMO
Also on the rare occasions you might need to speak to them ,you get straight through to someone in the UK, no annoying automated robots, no call centres shuffling you from pillar to post and rather uniquely it seems, you get to speak to someone whose first language is English.
Can't rate them highly enough.
+4, been with them for long time, fantastic.Also on the rare occasions you might need to speak to them ,you get straight through to someone in the UK, no annoying automated robots, no call centres shuffling you from pillar to post and rather uniquely it seems, you get to speak to someone whose first language is English.
Can't rate them highly enough.
The First Direct app is no frills so you see all your accounts from one login and can move money between them, set up standing orders\DD or make payments etc.
I've also used Barclays and HSBC online and they are all pretty much of a muchness tbh. I can't think of any outstanding features, they all do pretty much the same and all have smartphone apps. The only differentiator therefore is the customer service and in that regard no one can touch First Direct, IMO of course.
I've also used Barclays and HSBC online and they are all pretty much of a muchness tbh. I can't think of any outstanding features, they all do pretty much the same and all have smartphone apps. The only differentiator therefore is the customer service and in that regard no one can touch First Direct, IMO of course.
essayer said:
It's basic but functional.
I like the simple "stripped back" approach. I want it to be clear with no distractions. I don't know if other banks do this but there are also two levels of access - the first allows you to view your accounts and move money between them. To set up new transfers etc you use a more secure log in with a generated security code.
Works well as it avoids the need to faff around with codes when you just want to check your balances.
Mobile app works well too, only slight criticism is that you can't log in using secure ID on an iPhone.
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