Weird premium rate number on mobile bill
Discussion
My mobile bill normally works out at about £15 - £20 a month.
Just had an email to tell me that my forthcoming bill is nearly £70!
Just checked the itemised bill on line and there's a Switzerland number at £1/minute on there called three times, once for over 20 minutes - certainly wasn't me! Called Vodafone and they're looking into it but I wondered whether anyone else has experienced similar?
Some new kind of scam or a genuine error? Or are they just going to stick me with it?
Just had an email to tell me that my forthcoming bill is nearly £70!
Just checked the itemised bill on line and there's a Switzerland number at £1/minute on there called three times, once for over 20 minutes - certainly wasn't me! Called Vodafone and they're looking into it but I wondered whether anyone else has experienced similar?
Some new kind of scam or a genuine error? Or are they just going to stick me with it?
Slight update on this - turns out I am in fact an idiot (no news there) and did make the call (although still amazed it was £1/minute, pretty sure it was a landline number). It suddenly dawned on me a few days later that I'd had to call someone who was in Switzerland, so I double checked the number and sure enough...
What was slightly odd though was I phoned Vodafone immediately, explained to the customer services woman that I'd complained about the number, they were investigating but actually, it was me all along, terribly sorry. She couldn't work out what I was saying and asked me to repeat it. Then there was a pause and then she asked what exactly I wanted doing about it? I said 'cancel the investigation, was my fault all along'. She laughed and said in all the years she'd worked there no one had ever called and admitted it was their mistake. She was genuinely shocked!
What was slightly odd though was I phoned Vodafone immediately, explained to the customer services woman that I'd complained about the number, they were investigating but actually, it was me all along, terribly sorry. She couldn't work out what I was saying and asked me to repeat it. Then there was a pause and then she asked what exactly I wanted doing about it? I said 'cancel the investigation, was my fault all along'. She laughed and said in all the years she'd worked there no one had ever called and admitted it was their mistake. She was genuinely shocked!
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