Garmin 810 Edge GPS Problems
Garmin 810 Edge GPS Problems
Author
Discussion

GarryDK

Original Poster:

5,670 posts

187 months

Tuesday 18th August 2015
quotequote all
Anyone else having issues with this? since the last update my 810 will not connect to GPS.

freakynessless

473 posts

211 months

Tuesday 18th August 2015
quotequote all
I quite often have to reboot my 810 after a ride to connect it to my phone. That's not anything new though!
Overall my 810 is quite unreliable as it cuts out, crashes and switches it self off as and when it feels like it!
It's going back to Garmin next week, which is a real shame as wifey bought it for me as an xmas present. But from what I hear Garmin's customer service is quite good though.

j00pY

335 posts

165 months

Tuesday 18th August 2015
quotequote all
When was the update? I think I did the last one in April/May and its been fine I'm afraid. Could you try factory reset on the device?

GarryDK

Original Poster:

5,670 posts

187 months

Tuesday 18th August 2015
quotequote all
j00pY said:
When was the update? I think I did the last one in April/May and its been fine I'm afraid. Could you try factory reset on the device?
I dont know when the update was, but I updated on Sunday eve.

Steve vRS

5,391 posts

270 months

Tuesday 18th August 2015
quotequote all
So far, Garmin customer service has been excellent for me. Much better than the reliability of their product! I am on my 3rd or 4th 510 now in 20 months. Each failed unit has been replaced and they keep sending me the full pack so I have a few spare cadence and HR monitors!

Steve

Rsdop

458 posts

146 months

Tuesday 18th August 2015
quotequote all
GPS is ok but not been able to sync my Edge 510 with garmin connect since the 4th August update. They released another update 10th August which I hoped was to sort the issue but no joy so uploading files directly.
Check the App Store reviews of the update, says it all!

Gren

2,030 posts

281 months

Tuesday 18th August 2015
quotequote all
Rsdop said:
GPS is ok but not been able to sync my Edge 510 with garmin connect since the 4th August update. They released another update 10th August which I hoped was to sort the issue but no joy so uploading files directly.
Check the App Store reviews of the update, says it all!
The iOS update has screwed any Bluetooth comms for my wife's 810 as well along with plenty other people on the Garmin forums. The only way to download courses or upload rides is via Garmin Express using a cable. The Android update has been fine and works perfectly with my 510.

None of us having any GPS problems.

z4RRSchris

12,517 posts

208 months

Tuesday 18th August 2015
quotequote all
mine was screwed but I deleted the Bluetooth and re added it. connects fine now

bloody slow to sink however

Jasper3.0

652 posts

229 months

Tuesday 18th August 2015
quotequote all
After twelve months of beta testing the 810, I returned it to Amazon (who were excellent. Garmin were unhelpful).

I bought a 1000 and it had been faultless. No beta testing required!

GarryDK

Original Poster:

5,670 posts

187 months

Wednesday 19th August 2015
quotequote all
Gots a reply from Garmin and they have asked me to do a full hard reset, going to try it tonight.

vwsurfbum

896 posts

240 months

Wednesday 19th August 2015
quotequote all
Steve vRS said:
I have a few spare cadence and HR monitors!
If you ever want to move them on, myself and my brother could use one or two more to save swapping from bike to bike.

Gruffy

7,212 posts

288 months

Wednesday 19th August 2015
quotequote all
Mine likes to turn itself off randomly. That's quite annoying at the best of times. Usually it happens at the worst of times though.

Garmin customer service has been non-existent for me. Sounds like I've been unlucky and I should try again.

Some Gump

13,018 posts

215 months

Wednesday 19th August 2015
quotequote all
Steve vRS said:
So far, Garmin customer service has been excellent for me. Much better than the reliability of their product! I am on my 3rd or 4th 510 now in 20 months. Each failed unit has been replaced and they keep sending me the full pack so I have a few spare cadence and HR monitors!

Steve
Want to sell a cadence / speed sensor?

Rsdop

458 posts

146 months

Wednesday 19th August 2015
quotequote all
Mixed bag with the customer service for me. They answer the phone quick enough and certainly listen to the issues your having and try to help, but the follow up tends to be a generic email with links to their troubleshooting guides.
To be fair they exchanged my old Edge 200 after over a year when it started taking in water, and I will make sure they give me a refund on the 510 if they don't resolve the problem soon because it's unfit for purpose. I only bought it for the Bluetooth uploading.
Shame because I like the products, but amazes me how inept they are with the software.

j00pY

335 posts

165 months

Wednesday 19th August 2015
quotequote all
Gruffy said:
Mine likes to turn itself off randomly. That's quite annoying at the best of times. Usually it happens at the worst of times though.

Garmin customer service has been non-existent for me. Sounds like I've been unlucky and I should try again.
I've found that you get much better stability if you just follow a map rather than having TBT set on a route. Its harder to navigate, but I find that I can go months without a lock up.

freakynessless

473 posts

211 months

Thursday 20th August 2015
quotequote all
j00pY said:
I've found that you get much better stability if you just follow a map rather than having TBT set on a route. Its harder to navigate, but I find that I can go months without a lock up.
I can agree with this as mine likes to freeze/lock up if using TBT and for whatever reason you deviate from the course.