Ebay and the SOGA

[oblio]

Hi

I bought an item off Ebay in June which has stopped working through normal use. As it is not fit for purpose can I expect to secure either a repair or replacement off the vendor? It was bought through an Ebay vendor who has an Ebay shop rather than a private individual.

Thanks

Graham

[JustinP1]

Yes.

Additionally, within 6 months things are more clear cut, so get cracking.

[TooMany2cvs]

New item? Used? If used, what age?

What's the expected lifespan of the item in normal use?

[JustinP1]

TooMany2cvs said:

New item? Used? If used, what age?

What's the expected lifespan of the item in normal use?

Good points.

I presumed the item was a new item.

That changes things if it's not.

[oblio]

Sorry folks I should have ssaid: brand new item (electric toothbrush)

thanks for the replies so far.

The company has come back suggesting I contact the Braun Service Centre as it is under warranty...

Graham

[JustinP1]

oblio said:

Sorry folks I should have ssaid: brand new item (electric toothbrush)

thanks for the replies so far.

The company has come back suggesting I contact the Braun Service Centre as it is under warranty...

Graham

I had this with an electric toothbrush and an Amazon seller.

Regardless of the legality here, there is a practical solution. In my case the seller ignored my emails and forwarded me to the manufacturer.

Philips to their credit just asked for my receipt and the new model of the dead toothbrush arrived 48 hours later.

Rightly or wrongly, it seems some sellers just push you back to the manufacturers guarantee. It's a darn sight easier doing that though than fighting some small time guy.

[oblio]

Thanks - I agree

I'll contact Braun and see what they say. If its easy I'll follow that through. If not I'll gird my loins ready for the fight !

Cheers

Graham