The Joys of Ebay!
Discussion
Hey guys,
Bit of a saga and not sure what to do now...
Purchased an item off a trader on ebay at the end of September, item was not as described so returned it to the store for refund. They claim to have never received it and after contacting My Hermes they confirmed it was delivered to a neighbor on the 21st September.
The trader has just gone round only to be told they received no such item.
I don't trust this trader at all he originally claimed the item was as described and also that he had no neighbors despite living in london (google maps is great).
Any ideas? Can I claim through ebay (paypal dont cover this stuff anymore) or is the issue with My Hermes?
Bit of a saga and not sure what to do now...
Purchased an item off a trader on ebay at the end of September, item was not as described so returned it to the store for refund. They claim to have never received it and after contacting My Hermes they confirmed it was delivered to a neighbor on the 21st September.
The trader has just gone round only to be told they received no such item.
I don't trust this trader at all he originally claimed the item was as described and also that he had no neighbors despite living in london (google maps is great).
Any ideas? Can I claim through ebay (paypal dont cover this stuff anymore) or is the issue with My Hermes?
Daston said:
Hey guys,
Bit of a saga and not sure what to do now...
Purchased an item off a trader on ebay at the end of September, item was not as described so returned it to the store for refund. They claim to have never received it and after contacting My Hermes they confirmed it was delivered to a neighbor on the 21st September.
The trader has just gone round only to be told they received no such item.
I don't trust this trader at all he originally claimed the item was as described and also that he had no neighbors despite living in london (google maps is great).
Any ideas? Can I claim through ebay (paypal dont cover this stuff anymore) or is the issue with My Hermes?
Hermes have incorrectly 'delivered' the parcel, was you shcedule delivery with them, or did the seller?Bit of a saga and not sure what to do now...
Purchased an item off a trader on ebay at the end of September, item was not as described so returned it to the store for refund. They claim to have never received it and after contacting My Hermes they confirmed it was delivered to a neighbor on the 21st September.
The trader has just gone round only to be told they received no such item.
I don't trust this trader at all he originally claimed the item was as described and also that he had no neighbors despite living in london (google maps is great).
Any ideas? Can I claim through ebay (paypal dont cover this stuff anymore) or is the issue with My Hermes?
It is whoever has the contract with Hermes that has to take it up with them, eBay will play no part at this stage, unless it was the seller that arranged collection and refuses to play ball.
Surely if they've sent you something that was not as described, you're entitled to a refund within 30 days? It's your statutory rights and covered by SOGA?
Not applicable for private sale but if the guy's a trader, I can't see from my armchair what's stopping you from going down that route.
Not applicable for private sale but if the guy's a trader, I can't see from my armchair what's stopping you from going down that route.
supertouring said:
If it is showing as "delivered" then that is usually enough for ebay and they should refund regardless of what the seller is saying.
Definitely raise a dispute and follow the process.
Cheers, Definitely raise a dispute and follow the process.
My concern is the guy is trying to stall for what ever reason. Will give ebay a buzz as well and see what they say.
My tracking information says "Delivered, with Neighbor"
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