scanner causes pc to lock up

[hot wheels]

this is probably simple but so am i i'm trying to install my scanner on my pc , i'm running xp proffesional and the scanner is an hp deskjet 880c i downloaded the driver and succsesfully installed them but everytime i power up the scanner the whole thing just locks up
its fustrating because the scanner was previously installed and running fine but i renewed the hard drive after a faliure and now cant get it working again any suggestions?

[rico]

thats windows for you

sorry...

[hot wheels]

awww c'mon i really need help here

[Big Al.]

Just had a similar problem when I try to COPY a document from the scanner it locks up, however when I scan the document it's OK. I have been informed that the PC needs more memory.

[jmorgan]

Probably no help but a simular experience meant having to plug the scanner into the laptop after booting up (USB). Still wouldn't work right but after a fasion etc.

[Plotloss]

Unplug the scanner.

Uninstall the driver.

Install the driver

Reboot

Plug in the scanner.

[beano500]

I know it's the "bl33din' obvious" but it is the correct and latest driver that you've downloaded?


...and have you googled and searched for any known problems...

(just a thought)

[hot wheels]

Plotloss said:

Unplug the scanner. Uninstall the driver. Install the driver Reboot Plug in the scanner.

only done this bout three times but thanks anyway

[hot wheels]

beano500 said:

I know it's the "bl33din' obvious" but it is the correct and latest driver that you've downloaded? ...and have you googled and searched for any known problems... (just a thought)

driver came from HP's own site along with the avaiable updates so its a googling i go then

cant understand all this though as it used to work ok till the new hard drive was installed could there be a problem hardware wise ie somthing not connected correctly internal to the tower ??

>> Edited by hot wheels on Wednesday 9th February 11:03

[james_j]

Is your PC a Dell?

Some (or all?) Dells may not supply enough power to their USB to work the scanner which may result in lock ups.

[hot wheels]

james_j said:

Is your PC a Dell? Some (or all?) Dells may not supply enough power to their USB to work the scanner which may result in lock ups.

nope sorry its an old gateway

[Plotloss]

hot wheels said:

Plotloss said: Unplug the scanner. Uninstall the driver. Install the driver Reboot Plug in the scanner. only done this bout three times but thanks anyway

In that exact order?

If you had the scanner plugged in when you installed the driver Windows is now very confused and it will never work...