Small Parcel Force Rant

[R1 Indy]

Im expecting a large parcel to be delivered by parcel force tomorrow.

Just rang them to tell them i won't be home, but i will be working right next to their depot. So could you please set the parcel to stay at the depot where i will collect. (saves both of us time and money)


Nope.. Sorry sir, "its the law" that we must attempt the delivery first, then you can collect it from the depot....


Ive just told you i won't be fking there!, so whats the fking point in trying to deliver a fking parcel when I've just told you i won't be fking in!

It will also save your driver lugging a great big fking exhaust around all day to bring it all the way fking back....


Are these people allowed no common sense???

[don4l]

They will put a card through your letterbox. When you produce this card at the depot, they will know that you are genuine.

[Neil H]

Parcel Force are a terrible company staffed by cretinous retards.

don4l said:

They will put a card through your letterbox. When you produce this card at the depot, they will know that you are genuine.

Right, and a utility bill and passport - which is good enough for every other company in the UK - simply won’t do.

[Peanut Gallery]

Could be worse...

One delivery company takes ages to deliver, then delivers with one item broken by them.
They promise to collect it the same day for four days in a row.
I get tired and take the item to their sorting office.
Next day the same item gets re-delivered back to me. (it was picked up the same day this time!)

[R1 Indy]

Neil H said:

Parcel Force are a terrible company staffed by cretinous retards.

don4l said:

They will put a card through your letterbox. When you produce this card at the depot, they will know that you are genuine.

Right, and a utility bill and passport - which is good enough for every other company in the UK - simply won’t do.

Yep, I've still not worked out why retailers use them. If a retailer gave me an option at checkout for DPD delivery for an extra tenner i would pay that.

The other annoying thing is small items they take to the bloody post office

If I'm not there during the day to take the delivery, how the juddering fk am i supposed to get the the bloody post office which only opens 9-5.....
So you then have to tell them to pick it back up from the post office and take it back to there depot where i can collect it at 7PM.

If only they would give you the option to pick it up there from the start....... Rather than going around in pointless circles!

[soad]

Neil H said:

Right, and a utility bill and passport - which is good enough for every other company in the UK - simply won’t do.

Proof of identity

We would require photographic ID as one form of identification along with another showing proof of address. The following forms of identification are acceptable:
Photographic ID
Driving licence
Passport

Plus one of the following:
Recent utility bill
Council tax bill
Bank statement

http://www.parcelforce.com/help-and-advice/receivi...

[Speed 3]

Parcel Farce drive me up the wall. Considering we live in the SW quadrant of Greater London, inside the M25, their idea of my local depot for collection of a missed package is....ALDERSHOT ..

Edited by Speed 3 on Thursday 5th November 17:10

[PositronicRay]

I like UPS.

Signed for and tracked package, they'll try to deliver it once the second time it's in the porch. (happened a few times) Actually I prefer this but it's not the service the sender is paying for.

[TorqueDirty]

R1 Indy said:

Yep, I've still not worked out why retailers use them.

.....because they have previously tried Yodel and absolutely KNOW that any alternative MUST be better.

[jas xjr]

If it is a big heavy item the driver will creep up to your door and post the card without ringing the bell.
When you go to the depot they will not be able to find it.ask me how I know

[ooo000ooo]

soad said:

Proof of identity

We would require photographic ID as one form of identification along with another showing proof of address. The following forms of identification are acceptable:
Photographic ID
Driving licence
Passport

Plus one of the following:
Recent utility bill
Council tax bill
Bank statement

http://www.parcelforce.com/help-and-advice/receivi...

My local depot will accept a debit/credit card? It's on an official looking list on the wall?

[ecsrobin]

R1 Indy said:

Neil H said:

Parcel Force are a terrible company staffed by cretinous retards.

don4l said:

They will put a card through your letterbox. When you produce this card at the depot, they will know that you are genuine.

Right, and a utility bill and passport - which is good enough for every other company in the UK - simply won’t do.

Yep, I've still not worked out why retailers use them. If a retailer gave me an option at checkout for DPD delivery for an extra tenner i would pay that.

The other annoying thing is small items they take to the bloody post office

If I'm not there during the day to take the delivery, how the juddering fk am i supposed to get the the bloody post office which only opens 9-5.....
So you then have to tell them to pick it back up from the post office and take it back to there depot where i can collect it at 7PM.

If only they would give you the option to pick it up there from the start....... Rather than going around in pointless circles!

I had yodel yesterday quite painful, Royal Mail/parcel force are really bad and like you I would pay a good amount of money for DPD.

[R1 Indy]

ecsrobin said:

I had yodel yesterday quite painful, Royal Mail/parcel force are really bad and like you I would pay a good amount of money for DPD.

DPD/interlink really are superior. They send you an hour window, you can track online Chris's current location/what drop number he is currently on.
And if I can't be in, I can tell him to leave the parcel under the oil tank.

We must be in the minority to be happy to pay extra for good service

[ecsrobin]

R1 Indy said:

ecsrobin said:

I had yodel yesterday quite painful, Royal Mail/parcel force are really bad and like you I would pay a good amount of money for DPD.

DPD/interlink really are superior. They send you an hour window, you can track online Chris's current location/what drop number he is currently on.
And if I can't be in, I can tell him to leave the parcel under the oil tank.

We must be in the minority to be happy to pay extra for good service

Not forgetting you then get a photo of the item in the chosen location.

I don't see how other couriers are not copying these techniques as they can't be that expensive to implement.

[David87]

The only trouble we have at work with deliveries comes from Royal Mail. Some days they literally can't be bothered to sort and deliver our normal mail, so I have to send one of the girls round to the delivery office to collect it all. Crazy.

On the other hand, we have deliveries pretty much every day from UPS, FedEx and DHL and they are always on time, smart and cheery. Can't ask for more than that!

[spikey78]

Parcel Farce
ahole Force

[Mattt]

I had a parcel from them yesterday which required signature on delivery. Driver forged my signature and left it by the front door - handy but not really the point.

[glenrobbo]

Have a read of this thread for a far better sorry tale:

http://www.pistonheads.com/GASSING/topic.asp?t=147...

[ecsrobin]

glenrobbo said:

Have a read of this thread for a far better sorry tale:

http://www.pistonheads.com/GASSING/topic.asp?t=147...

[Philplop]

Speed 3 said:

Parcel Farce drive me up the wall. Considering we live in the SW quadrant of Greater London, inside the M25, their idea of my local depot for collection of a missed package is....ALDERSHOT ..

They don't choose which depot for you to pick it up from, it has to go back to the depot that sorts and delivers your parcels. I know the depot local to us delivers over 50 miles away.