Ebay refunded buyer already after less than 2 weeks
Discussion
I am not happy !!!
Sold some stuff on ebay before Christmas, finished on the evening of Tuesday 15th December.
Sold this one item, charged first class postage and the item says I will post within 2/3 days.
Posted it on thurs/fri 17th/18th by first class post (cannot remember exact day. Posted to within the UK
The buyer has complained already that they did not receive it and Paypal have refunded them today.
It was only £10 odd but I am absolutely gobsmacked that the buyer did not wait until this time next week before contacting me. I would been happy to refund them if they did not receive the item but I would expect to allow a reasonable period of time, especially over Christmas.
As it was not posted recorded I assume there is nothing I can do to prove that it was delivered and I assume the buyer will keep their refund if they get the item in the next couple of days.
Been selling on ebay for years and have always tried to sort problems out with buyers/seller direct, but never had a problem like this
Sold some stuff on ebay before Christmas, finished on the evening of Tuesday 15th December.
Sold this one item, charged first class postage and the item says I will post within 2/3 days.
Posted it on thurs/fri 17th/18th by first class post (cannot remember exact day. Posted to within the UK
The buyer has complained already that they did not receive it and Paypal have refunded them today.
It was only £10 odd but I am absolutely gobsmacked that the buyer did not wait until this time next week before contacting me. I would been happy to refund them if they did not receive the item but I would expect to allow a reasonable period of time, especially over Christmas.
As it was not posted recorded I assume there is nothing I can do to prove that it was delivered and I assume the buyer will keep their refund if they get the item in the next couple of days.
Been selling on ebay for years and have always tried to sort problems out with buyers/seller direct, but never had a problem like this
I'd say there's not much you can do, they'll almost certainly receive the item as well if they haven't all ready. eBay isn't what it used to be, ten years ago it wasn't uncommon to take a month to receive stuff and nobody complained, it was just a place to sell second hand items and all users accepted it. I always get proof of postage, it's as good as recorded when it comes to claiming for lost items and doesn't cost anything.
I often feel like peoples common sense deserts them when using eBay, but I don't know if that's because people only tend to come online to complain when things don't go right.
They complained to eBay and didn't contact you at all? That's just dumb.
I purchased some items off eBay last week, the most mundane thing ever and I received precisely half the quantity I'd ordered - contacted the seller and no conspiracy or funny business, they simply hadn't caught that I'd ordered 2 of each item instead of 1.
They complained to eBay and didn't contact you at all? That's just dumb.
I purchased some items off eBay last week, the most mundane thing ever and I received precisely half the quantity I'd ordered - contacted the seller and no conspiracy or funny business, they simply hadn't caught that I'd ordered 2 of each item instead of 1.
Jimmy Recard said:
I sold something on eBay just before Christmas and according to Royal Mail it was delivered on Christmas Eve but the money hasn't been released by PayPal yet.
Will this happen if/when I get feedback on it?
Your funds will immediately be released when one of the following occurs:Will this happen if/when I get feedback on it?
The buyer leaves you positive feedback
21 days pass without a dispute, claim, chargeback, or reversal filed on the transaction
https://www.paypal.com/uk/cgi-bin/?cmd=xpt/Custome...
I've had a few that say they haven't received it
I usually send them an email through eBay
I have proof of posting so will start a claim for the lost item, could you confirm by email you haven't received it as its a criminal offence to claim from the Royal Mail for an item received so I just need it in writing that you're aware of this to start the claim
Thanks
Amazingly the item arrives a day or two later
I did have one seller years ago who was a moron, bought a GameCube game , didn't get it, he sent me a proof of posting which was 5 items on a stamped card with mine added on the bottom in different writing and the date on the stamp was a day before I won the auction.
Yep Ebay are w
kers. They refunded a buyer of a coat of mine who said it was ripped. Never returned it either. I deactivated my Ebay and Paypal account. They've sent me debt collection and solicitor's letters. I'm waiting for them to issue proceedings then I can issue a counterclaim and Part 20 claim against the buyer for sts and giggles.
kers. They refunded a buyer of a coat of mine who said it was ripped. Never returned it either. I deactivated my Ebay and Paypal account. They've sent me debt collection and solicitor's letters. I'm waiting for them to issue proceedings then I can issue a counterclaim and Part 20 claim against the buyer for sts and giggles. I sold a pair of boots to a guy in Spain , sent them tracked , 9 weeks later I get an email, didn't get the boots so I check the tracking, they tried to deliver them 5 times
Luckily I got them back eventually but PayPal refunded all his money including the £15 post
I don't send anything out of the U.K now because when you read the PayPal T&Cs you can have a chargeback applied to your account at any time unless you can provide compelling proof the item was delivered
Luckily I got them back eventually but PayPal refunded all his money including the £15 post
I don't send anything out of the U.K now because when you read the PayPal T&Cs you can have a chargeback applied to your account at any time unless you can provide compelling proof the item was delivered
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