dash cam not working properly

[MrJuice]

I bought a dash cam from Halfords in August 2014. It was working fine but recently has started to cut out for several seconds before resuming recording. This is obviously problematic because it could cut out when I need it to be recording.

I don't have the receipt at hand. I have a bank statement saying £150 was spent at Halfords on a day in August and the click and collect order number for same day.

Do I have any rights to a repair/replacement in light of the above? Or has everything happened too late or nothing can be done without till receipt?

[randlemarcus]

Depends on the warranty for the particular unit, and I suspect, how polite and pleasant you are to the store manager. Worth a go before getting all cross. (because you have Twitter for that afterwards)

[sunnydude]

OP is it hard wired? Are the connections all secure?
It could be that the connections came loose with vibration, etc.

[MrJuice]

It is not hard wired. Just sticks to the windscreen and connects to cigarette power point via a car charger

I don't think I have much to go on but politeness may get me something.

[Hackney]

If it's not hardwired have you tried it in another car?
In the interests of eliminating your own car's electrics it could be worth doing.

[sunnydude]

Hackney said:

If it's not hardwired have you tried it in another car?
In the interests of eliminating your own car's electrics it could be worth doing.

+1,

also can the unit's software/firmware be updated by plugging it into a PC and downloading an update from the manufacturer's website? It could be a bug in the current firmware that causes the unit to crash and reset, possibly. There might be an update to resolve this, if it is this of course.

[lost in espace]

Try formatting the sd card.

[superlightr]

lost in espace said:

Try formatting the sd card.

yes - often the card that gets a bit corrupted. Some dash cams let you format from that but generally better to do via a pc.

[MrJuice]

Thank you for all the suggestions

I'll try them all although I'm pretty sure the problem is with the dashcam, not the electrics. Cutting of recording cannot be because of electrics because the unit has a power reserve. The wiring is there merely to keep the power topped up

[tapereel]

MrJuice said:

Thank you for all the suggestions

I'll try them all although I'm pretty sure the problem is with the dashcam, not the electrics. Cutting of recording cannot be because of electrics because the unit has a power reserve. The wiring is there merely to keep the power topped up

Well maybe the power reserve is defective and the reserve is not keeping it going when the power becomes disconnected.

Your knowledge of electrical systems indicates you need to take note of the advice given.

The on-board battery could be defective and isn't holding a charge.

As it is a device that is more than a year old it is probably out of guarantee. It certainly is if you don't have a receipt and the guarantee terms.

[surveyor_101]

i had a nextbase 302g and was disappointed with it.

I used once and put it away, got it out a few months later an found the internal battery had died. That meant it lost all settings every time the ignition went off. i have read many positive reviews nextbase cam but I got a refund after a few months and got a mio movie 768 which is very good and has speed cam warnings as well. Also have a transcend 200 in my other car and been pretty impressed.