HSBC Business Banking website
Discussion
Trophy200 said:
Anyone know what's going on here this morning?
Website appears to be down.
Not a good start to the year with bills to pay and incoming receipts to check.
Trophy200
It's down for us too.Website appears to be down.
Not a good start to the year with bills to pay and incoming receipts to check.
Trophy200
HSBC is rapidly running out of lives to be honest. They used to be an uncompetitive but basically solid bank. Of late they have been rubbish, despite us paying them quite a lot in fees.
I've tried telling them I'm a Mexican drug baron but even that hasn't helped.
What's worse is that they project a "don't care" attitude as well.
No acknowledgement of a problem and seemingly no hurry to put it right.
The search now begins for a better business bank (if there is such a thing).
I've had enough with the HSBC muppets.
Trophy200
No acknowledgement of a problem and seemingly no hurry to put it right.
The search now begins for a better business bank (if there is such a thing).
I've had enough with the HSBC muppets.
Trophy200
Edited by Trophy200 on Monday 4th January 13:10
Trophy200 said:
What's worse is that they project a "don't care attitude as well.
No acknowledgement of a problem and seemingly no hurry to put it right.
The search now begins for a better business bank (if there is such a thing).
I've had enough with the HSBC muppets.
Trophy200
Us too I think, though I think it will be a massive job to change.No acknowledgement of a problem and seemingly no hurry to put it right.
The search now begins for a better business bank (if there is such a thing).
I've had enough with the HSBC muppets.
Trophy200
I have seen our HSBC account manager once in the past 10 years. That was just before Christmas when they realised that despite me being a customer for 20 years they didn't have any ID on file for me.
We've got a banking relationship with CoOp who, despite their recent woes, have been very good and their Internet Banking platform seems to work better for us than HSBC's. For example we can view several months worth of transactions on one page and search very easily, whereas that's not possible with HSBC.
The HSBC online banking is so dreadful even when it does work that we use paypal to move money out of it rather than fight the HSBC complicated approach!
Fortunately only a small business so not a daily process, but compared with my main business using Lloyds with its mobile app and online banking which is intuitive and works HSBC is way behind!
Fortunately only a small business so not a daily process, but compared with my main business using Lloyds with its mobile app and online banking which is intuitive and works HSBC is way behind!
I have had problems with HSBC business banking recently too (my company). But I quite like HSBC interface - compared with my experience of alternatives anyway.
Co Op's interface is totally horrid (trustee for one charity) and I had to raise a formal complaint with Barclays who still hadn't got me properly recognised as the key account contact for a charity I am (part time) FD for - after 9 months
Co Op's interface is totally horrid (trustee for one charity) and I had to raise a formal complaint with Barclays who still hadn't got me properly recognised as the key account contact for a charity I am (part time) FD for - after 9 months
How do they manage to keep this quiet and away from the media?
Complete and utter incompetence in my eyes and not a peep on the more popular media websites or TV channels.
Other banks seem to make the wider news when ATM's are out of action for a couple of hours yet here we have a major commercial entity seemingly incapable of running an interactive website with knock-on effects throughout the international business community.
They must have friends in high places.
Groundhog day it appears is with us in the business banking world.
Trophy200
Complete and utter incompetence in my eyes and not a peep on the more popular media websites or TV channels.
Other banks seem to make the wider news when ATM's are out of action for a couple of hours yet here we have a major commercial entity seemingly incapable of running an interactive website with knock-on effects throughout the international business community.
They must have friends in high places.
Groundhog day it appears is with us in the business banking world.
Trophy200
Edited by Trophy200 on Tuesday 5th January 10:33
just got this from HSBC:
Dear Customer
I would like to say sorry for the inconvenience and frustration that you may have experienced as a result of our recent Online Banking issues.
Our Online Banking services are now working and we are monitoring them closely.
I want to reassure you that this was not a cyber attack. The problems experienced were due to internal issues and at no time was your data at risk.
If you experienced financial loss as a result of this issue, please contact us. We will refund/waive any unarranged overdraft charges or manual payment fees incurred for Monday 4th and Tuesday 5th January 2016 and will review all other claims on a case-by-case basis.
If you have a relationship manager, please contact them. Otherwise, please contact us via our online form or email the Customer Relations team on commercial.customer.relations@hsbc.com.
Once again, I am sorry for the inconvenience that this has caused and thank you for your patience.
John Hackett
Chief Operating Officer, Europe (HSBC Bank plc)
Dear Customer
I would like to say sorry for the inconvenience and frustration that you may have experienced as a result of our recent Online Banking issues.
Our Online Banking services are now working and we are monitoring them closely.
I want to reassure you that this was not a cyber attack. The problems experienced were due to internal issues and at no time was your data at risk.
If you experienced financial loss as a result of this issue, please contact us. We will refund/waive any unarranged overdraft charges or manual payment fees incurred for Monday 4th and Tuesday 5th January 2016 and will review all other claims on a case-by-case basis.
If you have a relationship manager, please contact them. Otherwise, please contact us via our online form or email the Customer Relations team on commercial.customer.relations@hsbc.com.
Once again, I am sorry for the inconvenience that this has caused and thank you for your patience.
John Hackett
Chief Operating Officer, Europe (HSBC Bank plc)
akirk said:
just got this from HSBC:
Dear Customer
I would like to say sorry for the inconvenience and frustration that you may have experienced as a result of our recent Online Banking issues.
Our Online Banking services are now working and we are monitoring them closely.
I want to reassure you that this was not a cyber attack. The problems experienced were due to internal issues and at no time was your data at risk.
If you experienced financial loss as a result of this issue, please contact us. We will refund/waive any unarranged overdraft charges or manual payment fees incurred for Monday 4th and Tuesday 5th January 2016 and will review all other claims on a case-by-case basis.
If you have a relationship manager, please contact them. Otherwise, please contact us via our online form or email the Customer Relations team on commercial.customer.relations@hsbc.com.
Once again, I am sorry for the inconvenience that this has caused and thank you for your patience.
John Hackett
Chief Operating Officer, Europe (HSBC Bank plc)
I got the same.Dear Customer
I would like to say sorry for the inconvenience and frustration that you may have experienced as a result of our recent Online Banking issues.
Our Online Banking services are now working and we are monitoring them closely.
I want to reassure you that this was not a cyber attack. The problems experienced were due to internal issues and at no time was your data at risk.
If you experienced financial loss as a result of this issue, please contact us. We will refund/waive any unarranged overdraft charges or manual payment fees incurred for Monday 4th and Tuesday 5th January 2016 and will review all other claims on a case-by-case basis.
If you have a relationship manager, please contact them. Otherwise, please contact us via our online form or email the Customer Relations team on commercial.customer.relations@hsbc.com.
Once again, I am sorry for the inconvenience that this has caused and thank you for your patience.
John Hackett
Chief Operating Officer, Europe (HSBC Bank plc)
I had to transfer a large amount of money on Tuesday (which had been pre arranged) Getting onto the business banking site was ok for me, payment/transfer done, and it went sloooow from there,
I had the print out showing transfer acoopunt details etc, and I had clicked 'immediately'. It took almost 12 hrs to actually leave my account and didn't appear in the other account for another 6 hrs
Gassing Station | Business | Top of Page | What's New | My Stuff