Marketplace Buyers reselling....where do I stand?

[russy01]

Good Morning,

Recently had several sales off marketplaces (eBay & Amazon), where the buyer is a reseller. They have purchased through the marketplace as a consumer and had the item delivered to THEIR customers address.

The products have developed a fault and need repairing/replacement. I now have my buyer asking me via eBay/Amazon to sort out the replacement directly with their customers and have given me their details!!!!

Where do I stand with this? Quite frankly I want to tell the bloke to do one, as its cheeky as hell plus he's now the reseller and it should be his responsibility!! But ultimately he has made the purchase from me, so he is my customer and he obviously has the backing of said marketplaces resolutions centres.

Am I being silly, i.e taking it personal because he has made ££ on top of my sale - and I should just sort out like any other customer?

Push comes to shove, he can just screw me via eBay/Amazon. But I dont like to go down without a fight if needs be!

Cheers.

[IATM]

I can understand your frustration however to keep yourself right I would deal with the issue but treat it like you would any other purchase.

You are not their to deal with another 3rd party customer. Only deal with the seller who is your customer! That is what I would do.

Then once you do that add him to your blocked list on ebay

[russy01]

IATM said:

I can understand your frustration however to keep yourself right I would deal with the issue but treat it like you would any other purchase.

You are not their to deal with another 3rd party customer. Only deal with the seller who is your customer! That is what I would do.

Then once you do that add him to your blocked list on ebay

Exactly what I was thinking. Just found it incredibly cheeky! Dont think I was ever going to do his job for him and contact his buyer...

Edited by russy01 on Thursday 14th January 11:27

[plasticpig]

You have no contractual relationship with their customer. The contract is with who you sold the goods to who is not a consumer as they resold the goods and therefore your relationship with them is a business to business relationship.

[IATM]

russy01 said:

IATM said:

I can understand your frustration however to keep yourself right I would deal with the issue but treat it like you would any other purchase.

You are not their to deal with another 3rd party customer. Only deal with the seller who is your customer! That is what I would do.

Then once you do that add him to your blocked list on ebay

Exactly what I was thinking. Just found it incredibly cheeky! Dont think I was ever going to do his job for him and contact his buyer...

Edited by russy01 on Thursday 14th January 11:27

I know the feeling. I had a customer who ran out of stock and was buying approx 10 items a day from and sending it to their customers address. Their listing was above me on ebay. I didnt mind for a few days then I got annoyed and decided to block them as it was also in essence again the various policies in terms of protection registered addresses etc

[Treemonkey]

As above, deal solely with the company that bought from you and IIRC distance selling regs only apply to B2C transactions. I.e. no right of return unless faulty.

[DSLiverpool]

Russ take emotion and flounce away from the issue, treat it as a valued customers return and block on ebay / report on Amazon. Its annoying but happens all the time and will be more prevalent as stock gets thinner, margins tighter and more sellers gather to the table.

Treemonkey said:

As above, deal solely with the company that bought from you and IIRC distance selling regs only apply to B2C transactions. I.e. no right of return unless faulty.

This is a B2C transaction, if its on ebay / Amazon its not a B2B associated sale even if its clear 2 companies have traded this is not seen as B2B in the eyes of the law due to the third party sales platform being involved (I know by bitter experience).

[951TSE]

OP it's called arbitrage, some of the get rich quick companies sell it as a marketing strategy. Advertise expensive on Ebay and when someone buys get the item cheaper on Amazon and sent as a 'gift' so there's no paperwork with it. If it's a consumable and you could make another sale to the end user perhaps bite the bullet and do as he asks but then market direct to them if you consider it to be worth it?