Preparing for struggle
Discussion
Good Afternoon,
I currently own a Sony Xperia Z3 Compact, a phone I was quite happy with until the screen seemingly developed a crack on its own without any obvious antecedent from myself. I am aware that a sum of people's phone that spontaneously crack are in fact dropped and the owner is trying to a pull a fast one; I am not in this category. I have no evidence to prove it of course (at a push I could post up a multitude of pictures covering every inch of the phone showing no impact point, but even that wouldn't be proof) so I guess I'm directing this question at people that DO believe me.
The phone is a little under 2 months old (into a new 2 year contract) and I am confident that my daily activities have not caused this, knowing phone companies I had resided myself to just paying the 90 odd quid for a new one, however a little research has shown that I may not be the only one...
http://forum.xda-developers.com/z3-compact/help/gl...
http://www.gizmobolt.com/2014/10/27/xperia-z3-self...
http://www.hotukdeals.com/ask/anyone-using-a-z3-co...
http://conversation.which.co.uk/technology/sony-xp...
Early Z-Series even had a watchdog feature on it:
http://www.xperiablog.net/2014/05/30/bbcs-watchdog...
Some common themes develop around the multitude of of posts, the most common area is in the same corner as the charging port, guess where mine is... The corner of the charging port.
Now onto the key SP&L part: I don't want to pay to have it fixed. I purchased this phone from a Vodafone Shop AFTER the new Consumer Rights Act 2015 came into force, as part of a 24 month contract. I believe that there are certain protections about items in the first 6 months of ownership and pre-existing faults. I am going to go in tomorrow however my research has turned up the majority of people have had some luck by going straight back to the manufacturers, this may be as a result of legislation in particular areas, however.
Assuming that going in there and asking nicely doesn't help what key words need to be said in order for me to have this fixed as I don't believe it was sold as fit for purpose? I'm willing to chance my odds that it wont happen again as I'm sure they have sold many thousands of units where this has not occurred so I'm not asking to 'reject it'. Also anyone with any particular inside knowledge of Vodafone giving some advice on the matter would be especially appreciated.
Any help at all would be appreciated.
I currently own a Sony Xperia Z3 Compact, a phone I was quite happy with until the screen seemingly developed a crack on its own without any obvious antecedent from myself. I am aware that a sum of people's phone that spontaneously crack are in fact dropped and the owner is trying to a pull a fast one; I am not in this category. I have no evidence to prove it of course (at a push I could post up a multitude of pictures covering every inch of the phone showing no impact point, but even that wouldn't be proof) so I guess I'm directing this question at people that DO believe me.
The phone is a little under 2 months old (into a new 2 year contract) and I am confident that my daily activities have not caused this, knowing phone companies I had resided myself to just paying the 90 odd quid for a new one, however a little research has shown that I may not be the only one...
http://forum.xda-developers.com/z3-compact/help/gl...
http://www.gizmobolt.com/2014/10/27/xperia-z3-self...
http://www.hotukdeals.com/ask/anyone-using-a-z3-co...
http://conversation.which.co.uk/technology/sony-xp...
Early Z-Series even had a watchdog feature on it:
http://www.xperiablog.net/2014/05/30/bbcs-watchdog...
Some common themes develop around the multitude of of posts, the most common area is in the same corner as the charging port, guess where mine is... The corner of the charging port.
Now onto the key SP&L part: I don't want to pay to have it fixed. I purchased this phone from a Vodafone Shop AFTER the new Consumer Rights Act 2015 came into force, as part of a 24 month contract. I believe that there are certain protections about items in the first 6 months of ownership and pre-existing faults. I am going to go in tomorrow however my research has turned up the majority of people have had some luck by going straight back to the manufacturers, this may be as a result of legislation in particular areas, however.
Assuming that going in there and asking nicely doesn't help what key words need to be said in order for me to have this fixed as I don't believe it was sold as fit for purpose? I'm willing to chance my odds that it wont happen again as I'm sure they have sold many thousands of units where this has not occurred so I'm not asking to 'reject it'. Also anyone with any particular inside knowledge of Vodafone giving some advice on the matter would be especially appreciated.
Any help at all would be appreciated.
Good luck. My phone developed a crack suddenly and Vodafone might as well have just called me a bulls
tter. They refused to help at all, but after complaining at the way they had handled it I managed to get some contribution by means of a credit on my bill (I didn't use Vodafone for the repair).
Like you I was absolutely certain that the daily use hadn't contributed. It was in a case in my pocket the whole day (at Goodwood) and I would have felt any impact if something hit my leg.
tter. They refused to help at all, but after complaining at the way they had handled it I managed to get some contribution by means of a credit on my bill (I didn't use Vodafone for the repair).Like you I was absolutely certain that the daily use hadn't contributed. It was in a case in my pocket the whole day (at Goodwood) and I would have felt any impact if something hit my leg.
Hi all,
Thank you for the replies so far. I suppose I wouldn't mind a slab of credit in order to counter the cost of a third part repairer's fees, doubt they would consider that high to be fair, I'm guessing this was before the latest Consumer Rights Act (some subtle differences in there, nothing major to really rely on but I'm hoping it puts the onus on them a little more to accept there was a fault when it was sold).
The £90 cost is the cost for a new screen from a few third part repairers, some phone companies seem to love to sing and dance about how this voids your warranty, but it would only void the warranty on anything screen related (for which the warranty appears as useful as a chocolate fireguard anyway); I guess I could be up for another fight if anything else goes wrong in the future but Sony want over double this fee so I'll risk it.
I've seen the video a few times now and, whilst I have great respect for the guy, I don't think I'm quite ready for that sort of task at the moment, plus I'd need pretty much all the tools (even the plectrums!) in order to do it and then I'm getting pretty close to the £90 fee to pay some other bugger!
Thank you for the replies so far. I suppose I wouldn't mind a slab of credit in order to counter the cost of a third part repairer's fees, doubt they would consider that high to be fair, I'm guessing this was before the latest Consumer Rights Act (some subtle differences in there, nothing major to really rely on but I'm hoping it puts the onus on them a little more to accept there was a fault when it was sold).
The £90 cost is the cost for a new screen from a few third part repairers, some phone companies seem to love to sing and dance about how this voids your warranty, but it would only void the warranty on anything screen related (for which the warranty appears as useful as a chocolate fireguard anyway); I guess I could be up for another fight if anything else goes wrong in the future but Sony want over double this fee so I'll risk it.
I've seen the video a few times now and, whilst I have great respect for the guy, I don't think I'm quite ready for that sort of task at the moment, plus I'd need pretty much all the tools (even the plectrums!) in order to do it and then I'm getting pretty close to the £90 fee to pay some other bugger!
randomman said:
Assuming that going in there and asking nicely doesn't help what key words need to be said in order for me to have this fixed as I don't believe it was sold as fit for purpose?
Unfortunately BV is not around but likely he would say that you need to speak to them in plain simple easily understood English and that there are no 'magic words' or other mystic incantations known only to the legal profession that are going to affect the outcome. It appears from your research that there may be a common issue but the problem is going to be getting the supplier - or the manufacturer - to admit that. Until they do their line will be that you've damaged it.
Good Luck
Mine developed a crack in the first 24 hours. It was sitting on my bedside table charging fresh out the box and when I picked it up it wouldn't unlock as there was a crack straight down the screen.
Sent to Sony for warranty and they accepted it was a fault but no parts to repair as they were on backorder (says a lot). Full refund issued.
Sent to Sony for warranty and they accepted it was a fault but no parts to repair as they were on backorder (says a lot). Full refund issued.
I had the screen replaced on my old HTC One M7. Was all fine
For 2 months, when it was sat charging one day and I saw it just spider, and basically explode the whole screen (not explode as in fall out, but it looked like it had been stamped on)
It went back to the insurance company, who just sent me a new handset.
It happens. I think the screen replacement wasn't 100%, so the new screen was under stress which caused it to just go.
For 2 months, when it was sat charging one day and I saw it just spider, and basically explode the whole screen (not explode as in fall out, but it looked like it had been stamped on)
It went back to the insurance company, who just sent me a new handset.
It happens. I think the screen replacement wasn't 100%, so the new screen was under stress which caused it to just go.
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