NTL Broadband

[atom290]

NTL told me today that they are planning to increase the speeds of their broadbands as of the 12-March.

The 750KB is going to become 2MB
The 1.5MB is going to become 3MB

Great speeds, especially 2MB for £24 per month

However they said they are going to charge an admin fee of £25??? Why???

[JulianHJ]

Aha! I was having a conversation with two of my new colleagues, who both worked in the local NTL call centre in retentions until December when it got shut down and moved oop north.

I was asking what the best deal was as I am on £24.99/750k as well. I was told to phone up to cancel and I would get upgraded FOC to 2mb for the same price.

Making the call this evening...

[pmanson]

JulianHJ said:

Aha! I was having a conversation with two of my new colleagues, who both worked in the local NTL call centre in retentions until December when it got shut down and moved oop north. I was asking what the best deal was as I am on £24.99/750k as well. I was told to phone up to cancel and I would get upgraded FOC to 2mb for the same price. Making the call this evening...

Let me know how you get on. I'm on a 750k connection as well

[Marshy]

I've read, twice now, that you won't get upgraded automatically, but all you have to do is phone up and ask. Threatening to cancel should be unnecessary.

Edit: Looking forward to 3Mbit/s I suppose the upstream speed will still be 250kbit/s

>> Edited by Marshy on Thursday 17th February 20:17

[JulianHJ]

Forgot about this until this evening.

I spoke to some unhelpful bint who told me it wasn't available for a while and no one knew when it would be upgraded.

[xaney]

Bear in mind that while charging you £25 for the pleasure they are putting in in fixed monthly caps on your downloads.

IE: Read the terms & conditions before you agree to anything cos they might even try to sign you up for another 12 months at the same time.

[trevorw]

This thread on digital spy may be of interest http://forum.digitalspy.co.uk/board/showthread.php?t=191895

[thesilverfox]

so the last post says the 2meg NTL upgrade is being capped at 5gig a month
that may sound a lot,but in real terms its not much.
one film can be 1.5 gig plus a few albums thats a big hole in your 5gig what do you think ??

[Muncher]

5GB is sod all bandwidth.


Monitor Period 60 days, 01 hours, 04 mins
Upload 11491 Mbytes
Download 27194 Mbytes
Combined 38685 Mbytes

One film alone is 4.4GB!

[rico]

I'd hate to have a cap on my broadband. I download pretty much every link i come across... must get through gigs and gigs of the stuff.

I'm on a 4mbps line with unlimited everything for £30/month. Bargain and works incredibly well They were a bit shaky prior to Xmas but now are superb.

www.bulldogdsl.com

[julianhj]

Had the cable box swapped this afternoon and am now on a 2mb connection

[oggs]

Got upgraded to 3mb from 1.5mb
It is so unstable its untrue
I feel like downgrading to 2mb

[julianhj]

oggs said:

Got upgraded to 3mb from 1.5mb It is so unstable its untrue I feel like downgrading to 2mb

Do you have a cable modem or set-top box? If a set-top box, which one?

[oggs]

julianhj said:

oggs said: Got upgraded to 3mb from 1.5mb It is so unstable its untrue I feel like downgrading to 2mb Do you have a cable modem or set-top box? If a set-top box, which one?

A cable modem that i've had for years.
Never had any probs with it till now

[copen 659 turbo]

i upgraded mine from 2 to 3 on the net it was done in a 2 mins.it is pretty fast

[julianhj]

oggs said:

julianhj said: oggs said: Got upgraded to 3mb from 1.5mb It is so unstable its untrue I feel like downgrading to 2mb Do you have a cable modem or set-top box? If a set-top box, which one? A cable modem that i've had for years. Never had any probs with it till now

I asked the engineer about the difference between set-top and cable modems, and he said the new Samsung set-top boxes (which I now have) were far superior. Maybe worth getting them switched?

[oggs]

Think i'll look into that... Cheers