Help desk software (SaaS)

[bga]

Hi All.

I need to set up an online help desk for some clients (max 20) who are using a managed service from us. There aren't too many requirement:

- Simple for clients to use
- Simple for us to use (small support team of about 5)
- Ideally integrate with google Apps

That's about it. Any recommendations for, or against, products are gratefully received.

[buggalugs]

I've used Zendesk which was nice, currently on Asana which I find I prefer for me personally, feels a bit more flexible and lightweight.

[scottri]

Not used it myself, but spiceworks does this i think - worth a look.

[bga]

Thanks guys, I will check those all out.

[andyb28]

We use Kayako, it does everything we need it to.

Something that was very important for me was monthly reports of tickets, that I could send to customers that have support contracts with us.

[trowelhead]

Helpscout, tried a few, this one just works!

[Audicab]

We've worked with Richmond Systems http://www.richmondsys.com/

[BongoHunter]

http://www.servicenow.com/ is very popular these days - they do a cut-down basic verison aswell