consumer advice
Discussion
An entertainment center (TV DVD VCR) was bought for us 18 months ago as a gift, Last week both TV and VCR broke.
Video im not bothered about as there cheap as chips anyway but im a bit peeved at the tv as i would of thought it would last longer than that.
What are the chances of the retailer stumping up the repair bill?
>>> Edited by ofcorsa on Monday 21st February 21:35
Video im not bothered about as there cheap as chips anyway but im a bit peeved at the tv as i would of thought it would last longer than that.
What are the chances of the retailer stumping up the repair bill?
>>> Edited by ofcorsa on Monday 21st February 21:35
I've had stuff repaired out of guarantee - the guarantee isn't relevant (that's why it says 'in addition to your statutory rights') - the Sale of Goods act says that goods must be of satisfactory quality.
Aspects of quality are fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
Durabilty is that item should last a reasonable length of time.
It's the durability aspect that's the tricky one, but for domestic appliances for example, I understand it's considered to be 5 yrs (I always assumed that why manufacturers and shops sell 5 yr w'tees. I've had stuff repaired at 3 yrs old (after making a little fuss).
Do you have the original receipt, or can you at least prove that it was bought from a particular shop? The buck stops with the retailer, so they'll need to be convinced that they supplied it.
It might be worth trying you local trading standards dept for advice first (if you can prove who the supplier was).
Aspects of quality are fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
Durabilty is that item should last a reasonable length of time.
It's the durability aspect that's the tricky one, but for domestic appliances for example, I understand it's considered to be 5 yrs (I always assumed that why manufacturers and shops sell 5 yr w'tees. I've had stuff repaired at 3 yrs old (after making a little fuss).
Do you have the original receipt, or can you at least prove that it was bought from a particular shop? The buck stops with the retailer, so they'll need to be convinced that they supplied it.
It might be worth trying you local trading standards dept for advice first (if you can prove who the supplier was).
Gassing Station | The Pie & Piston Archive | Top of Page | What's New | My Stuff