Customer Service Help Required

[Robert-ctvjm]

Hi,

Can anyone help on this please.

I have tried off and on since Tuesday at different times of the day up to 1.35pm today to get through to Piston Heads offices.
Always a voice message on answer phone with opening times. Left three messages all have had no come back.

I have also e mailed three times. They reply with a automated e-mail with we always respond within 24 hrs etc etc.
No e mail return? I don't think they can have a customer service service dept, its just writing on a return mail.
I dont blame them for keeping costs down, but just tell your customers you don't help after adds placed. It just makes matters worse with customers chasing something that does not exist.

So can any one help with this issue please. We have a car for sale in the wrong category. (model category).
Can this be changed by me now? The advert is live. Or is it only the
Piston Head office that can do this for a customer. Any help much appreciated for anyone.

[jetskier]

Your not alone, i cant even pay for my ad to get it live, card declined on 3 different cards and cant contact them by phone or email,

[KatieM]

Robert -Your advert was moved over after an email was forwarded on the 11th, and extended to compensate for any days you may have missed when the advert was in the wrong category.

Jetskier - Your payments attempts triggered a few of our security checks and as a result were all cancelled. If you use card ending 69 now, it should go through fine.