TVR Parts

[jwigglesworth]

Just a quick bit fyi: TVR Parts have apparently re-located all their stock so if you're after having anything delivered be prepared for a delay or if it is urgent try & pin them down as to when you may receive your order. All I can get out of them today is that they will get my last week's order out "as soon as possible".
No doubt they will get themselves sorted eventually and service will get better.

[Lou013]

Thanks for this notice, I was wondering why my order of the 26th march is still on "approval"...

But I do not get any answer from them by mail, I really need the parts now so I was thinking about ascalating my paypal dispute, any thought ?

(I live abroad so I would like to avoid expansive phone calls...)

[jwigglesworth]

Perhaps try emailing them?

[phillpot]

Lou013 said:

I live abroad so I would like to avoid expensive phone calls...

Use the phone at work......

[jwigglesworth]

Perhaps try emailing them?

[Lou013]

I tried emailing them 3 times, with the contact form on their website and with the specific address [e-mail]
Also tried to contact them via Paypal...

This is not very professional to not answer emails when you have a webshop.

I can understand delays, bugs in the web platform, moving,... but emails are accessible everywhere nowadays.

[n500wow]

Hi I ordered £200 of parts on 22nd March Required for fitting prior to Burley house event last weekend.
Took my money straight away and sent me an auto mail advising they would be in contact when dispatching.
I had even rung to check delivery prior to ordering. Member of staff who answered did not mention relocating.
Received nothing Mailed and Called RTNR and no reply to mails.
Then saw there website update advising the season was opening and be sure to order your parts.
Then another update we are closed for relocation over easter (thanks)
Finally received parts last Saturday when I was at Burley. No update to advise dispatched, call to apologise etc.
So hopefully you will get your bits soon. I was going to discuss it with them at Burley but they were not there !!

[Lou013]

Thanks, we are indeed in the same situation, I hope I will get my parts like you did

[jwigglesworth]

Pleased to be able to advise that boot stay turned up today, after they had helpfully phoned yesterday to say they were posting it so it looks like they are getting back to how things should be.