Wrong amount taken from credit card payment
Discussion
I got a telephone quote from a tipper company for some muck away and agreed 8 loads and paid by credit card. When the statement came they had added Vat to the cost. I have questioned the company and the same girl remembers the quote and has told me that they always add Vat to a quote. She has added that all calls are recorded and will check what was said. I have not heard from them since.
My argument is that they should of told me the quote was plus Vat
I have now been told by my credit card company that as there is no paper trail they cannot dispute this transaction and that it is my responsibility to get such paper work before paying in the future. A lesson learned.
Thoughts please and what else I can do.
My argument is that they should of told me the quote was plus Vat
I have now been told by my credit card company that as there is no paper trail they cannot dispute this transaction and that it is my responsibility to get such paper work before paying in the future. A lesson learned.
Thoughts please and what else I can do.
They should charge your card the amount stated over the phone, because that is what the contract was for. As they claim to record all their calls it should be easy to find out what they said. If they don't respond it probably means they screwed up and hope you will go away.
The CC company doesn't know what was said or agreed so you will have to get something from the tipper company. Time to start writing - or call the MD if you prefer and perhaps he can authorise a refund.
The CC company doesn't know what was said or agreed so you will have to get something from the tipper company. Time to start writing - or call the MD if you prefer and perhaps he can authorise a refund.
marshalla said:
Did they know you were a "retail" customer rather than business ?
I told them the delivery was for my home address but they kept asking what company in the end I did give them my company name as a reference as it seemed that I think that was the only way they could take the order.Standard rip-off tactics from companies that often aren't even VAT registered.
I've had quotes from:
- Garages.
- Builders.
- Plumbers.
- Electricians.
etc...
They always quote ex-VAT and have to be pushed to admit it.
"How much to fit a Miltek that I supply?"
"Couple of hours, at £45 an hour."
"Plus VAT?"
"What?"
"Have you included VAT in that £45 rate?"
"It's our standard rate."
"Yes, I know. Does it include VAT?"
"Hold on...."
Sod it. I'll fit it myself.
I've had quotes from:
- Garages.
- Builders.
- Plumbers.
- Electricians.
etc...
They always quote ex-VAT and have to be pushed to admit it.
"How much to fit a Miltek that I supply?"
"Couple of hours, at £45 an hour."
"Plus VAT?"
"What?"
"Have you included VAT in that £45 rate?"
"It's our standard rate."
"Yes, I know. Does it include VAT?"
"Hold on...."
Sod it. I'll fit it myself.
Rick101 said:
I do find it a bit strange that certain businesses seem to charge +vat.
This applies to quite a few garages.
My company is B2B & we quote ex VAT as the VAT passes straight through our accounts & is therefore pretty meaningless for customers when pricing. iirc the govt (and good business sense) advice is to quote ex VAT if you are B2B and inc VAT if you are B2C. If the garage is 100% or mainly B2C, then they are wool-pulling and you should challenge the owner for an explanation.This applies to quite a few garages.
Behemoth said:
If the garage is 100% or mainly B2C, then they are wool-pulling and you should challenge the owner for an explanation.
I had it with a Mitsubishi franchised dealer on first service of my daughter's Colt. They said they quote ex-VAT as most of their customers are businesses. Coupled with even the ex-VAT price being higher than what they quoted (twice) on the 'phone, the car never went back there again. If I hadn't been there due to them not allowing her a courtesy car she'd likely have just paid it.I think the OP is stuffed unless the supplier has a brain-fart and forgets that he used a business name. With card payments over the 'phone I try and remember to agree the amount that will be charged to the card.
IMO a VAT registered company should always say "plus VAT" unless they know that the person they are speaking to is VAT registered. Anything else is sharp practice really. It has been a while since I looked into it, but I think the law is that a company who primarily deals with businesses can quote ex-VAT prices.
Simpo Two said:
iphonedyou said:
As above, really.
Business to business is without VAT (quoted), and you gave a business name.
But not every business is VAT-registered, and not every business is a company either.Business to business is without VAT (quoted), and you gave a business name.
They may have ASSUMED he was VAT registered - and what is assumption the mother of? Yep.
Pricing rules say that "retail" prices must include VAT, but B2B don't have to. If it looked like a B2B transaction then they didn't need to include VAT in the quote.
marshalla said:
Simpo Two said:
iphonedyou said:
As above, really.
Business to business is without VAT (quoted), and you gave a business name.
But not every business is VAT-registered, and not every business is a company either.Business to business is without VAT (quoted), and you gave a business name.
They may have ASSUMED he was VAT registered - and what is assumption the mother of? Yep.
Pricing rules say that "retail" prices must include VAT, but B2B don't have to. If it looked like a B2B transaction then they didn't need to include VAT in the quote.
Simpo Two said:
Not a value, I agree. As a VAT-registered self-employed person selling to VAT-registered companies I never did. But it is always WISE to state 'VAT applicable' - for avoidance of doubt in the event of any argument. Like this one
Agreed - and it's also wise, when dealing with a company which isn't obviously mainly doing retail transactions, to ask if VAT is included or not.Final update called there offices 3 times and got told Vat is always added on top of a quote so tuff luck.
Emailed the bosses PA today pointing out that it is not a legal requirement to be registered for Vat in the UK unless a business turns over a certain amount and as I am not privy to there accounts I would not know.
Within 3 hours a manager had listen to the recording and apologised for not quoting correctly and returning the Vat money.
Emailed the bosses PA today pointing out that it is not a legal requirement to be registered for Vat in the UK unless a business turns over a certain amount and as I am not privy to there accounts I would not know.
Within 3 hours a manager had listen to the recording and apologised for not quoting correctly and returning the Vat money.
Gassing Station | Finance | Top of Page | What's New | My Stuff