Credit Card company complaining that I'm in credit!
Discussion
Had a call from Marks and Spencer money this morning (I know it's HSBC).
They are unhappy that I have a credit balance.
It came about because I balance transferred from another card to help fund part of my garden project. Due to an accident by my supplier my coping stones will not be ready for another 3 weeks and hence don't need to be paid.
They want to return the credit to the other card company. I have refused as I will lose part of my balance transfer fee. They will not transfer it to another card nor to my current account.
I will be spending this credit very shortly but they are not happy!In fact she put the phone down on me.I was not rude or in any way improper... I simply refused to agree.
One reason cited is that should my card be used fraudulently is that I would not be covered for the credit amount only any debit amount.
OK, I didn't know this....or had not considered it.
OK....it is against their policy but to offer no choices or than refund or spend it in a week seems wrong to me.
They are unhappy that I have a credit balance.
It came about because I balance transferred from another card to help fund part of my garden project. Due to an accident by my supplier my coping stones will not be ready for another 3 weeks and hence don't need to be paid.
They want to return the credit to the other card company. I have refused as I will lose part of my balance transfer fee. They will not transfer it to another card nor to my current account.
I will be spending this credit very shortly but they are not happy!In fact she put the phone down on me.I was not rude or in any way improper... I simply refused to agree.
One reason cited is that should my card be used fraudulently is that I would not be covered for the credit amount only any debit amount.
OK, I didn't know this....or had not considered it.
OK....it is against their policy but to offer no choices or than refund or spend it in a week seems wrong to me.
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