[RESOLVED] PH Team email bouncing emails

[FR57 ANK]

Hi
Are you guys aware of your main contact email bouncing emails with below error.

Diagnostic-Code: smtp;550 5.1.1 <[e-mail]>: Recipient address rejected: User unknown in virtual mailbox table

[James Drake]

Hi there,

Thanks for that - I'll get the tech guys to look into it.

Thanks again for taking the time to give us this feedback too.

JD

[Dom_PH]

Thanks for the heads up, I'll look in to it.

Are there any pages in particular that are displaying this email address?

Thanks,
Dom

[FR57 ANK]

Dom_PH said:

Thanks for the heads up, I'll look in to it.

Are there any pages in particular that are displaying this email address?

Thanks,
Dom

It's included in your Posting Rules which users need to agree to when they sign up.

PostingRules said:

Of course you've read our Terms and Conditions as you agreed to them when you signed up but in case your memory isn't great, here are the important bits with regard to posting in the forums.
• We restrict new member access to certain forums for a period of 14 days; once that time has passed access will automatically be granted.
• If you see any material on our website which you'd like to alert us to, or if you feel you need moderator assistance, please use the 'report' button on the top right of each post and we will be alerted to the reported issue straight away.
• If you wish to speak to someone regarding forum conduct or moderation issues please contact the PH Team ([e-mail])

1. Do not post material that a reasonable person would find offensive, annoying or upsetting, including personal information (including facebook/twitter/linked-in etc) & amateur sleuthing, nor may you bypass the swear filter.
2. Do not be argumentative for the sake of it or be deliberately contrary. Do not post links or images which contain pornographic, violent, racist or sexist material or that could be seen as offensive or unlawful in any way.
3. Do not post any copyright-protected material without permission including streaming sports content. If in doubt, don't post it.
4. Do not post or link for the purposes of advertising or personal gain (including cars for sale) or cross-post across multiple forums. If you wish to advertise please use the classifieds or contact us directly. Please note that we do not allow members to advertise their own car in the forums, nor do we allow members to post asking for valuations on their current car (please use the classifieds as a guide).
5. Do not choose a username which is the same as a company or trading name, nor create multiple profiles or attempt to use any other person's PH log-in to post content without permission or promote charity events, recruit for charitable donations, surveys or seek votes for competitions without permission nor promote events without permission.
6. Do not name and shame any company with content that could cause reputational damage or that could be deemed as libellous or defamatory.
All matters relating to conduct in the forums and compliance with these posting rules will be determined by the moderators under guidance from PistonHeads HQ. We will take action if these rules are broken so make sure you read them carefully.
PH Team
PistonHeads.com

[James Drake]

FR57 ANK said:

Dom_PH said:

Thanks for the heads up, I'll look in to it.

Are there any pages in particular that are displaying this email address?

Thanks,
Dom

It's included in your Posting Rules which users need to agree to when they sign up.

PostingRules said:

Of course you've read our Terms and Conditions as you agreed to them when you signed up but in case your memory isn't great, here are the important bits with regard to posting in the forums.
• We restrict new member access to certain forums for a period of 14 days; once that time has passed access will automatically be granted.
• If you see any material on our website which you'd like to alert us to, or if you feel you need moderator assistance, please use the 'report' button on the top right of each post and we will be alerted to the reported issue straight away.
• If you wish to speak to someone regarding forum conduct or moderation issues please contact the PH Team ([e-mail])

1. Do not post material that a reasonable person would find offensive, annoying or upsetting, including personal information (including facebook/twitter/linked-in etc) & amateur sleuthing, nor may you bypass the swear filter.
2. Do not be argumentative for the sake of it or be deliberately contrary. Do not post links or images which contain pornographic, violent, racist or sexist material or that could be seen as offensive or unlawful in any way.
3. Do not post any copyright-protected material without permission including streaming sports content. If in doubt, don't post it.
4. Do not post or link for the purposes of advertising or personal gain (including cars for sale) or cross-post across multiple forums. If you wish to advertise please use the classifieds or contact us directly. Please note that we do not allow members to advertise their own car in the forums, nor do we allow members to post asking for valuations on their current car (please use the classifieds as a guide).
5. Do not choose a username which is the same as a company or trading name, nor create multiple profiles or attempt to use any other person's PH log-in to post content without permission or promote charity events, recruit for charitable donations, surveys or seek votes for competitions without permission nor promote events without permission.
6. Do not name and shame any company with content that could cause reputational damage or that could be deemed as libellous or defamatory.
All matters relating to conduct in the forums and compliance with these posting rules will be determined by the moderators under guidance from PistonHeads HQ. We will take action if these rules are broken so make sure you read them carefully.
PH Team
PistonHeads.com

Thanks for this - Dom, not withstanding you fixing that email address, can you update the RoP page to use the [e-mail] address as this is definitely monitored constantly (it goes to lucky old me!)

Thank you again for the feedback FR57 ANK!

JD

[Dom_PH]

Done it. It will be changed the next time we do a release.

Thanks

[TheExcession]

Dom_PH said:

Done it. It will be changed the next time we do a release.

Thanks

What a reply
Astonishing.... just utterly astonishing.

I know users here often complain bitterly about ill thought out and untested releases, but is it really beyond the PH developer change constraints to dip into live code and change an email address?

I'm stunned.

(B.T.W. When's the next release?)