Sonos Play 5 - dead - Sonos Customer Service experiences?
Discussion
Hi all,
So after 360 days of Sonos goodness, our Play 5 died last night. No power, lights or anything. I've tried a hard reset and using a different kettle plug thing, but no joy.
As we're within (just!) a year I called Richer Sounds who happily suggested bringing the unit in for testing (not sure what?)and sending for a fix if it's truly dead.
Has anyone experienced this before? I noticed a couple of Sonos forum posts about dead play 5's (previously generation as this is) but no common themes... Bad luck perhaps?
ps. Slightly worried about our other Sonos stuff now!
So after 360 days of Sonos goodness, our Play 5 died last night. No power, lights or anything. I've tried a hard reset and using a different kettle plug thing, but no joy.
As we're within (just!) a year I called Richer Sounds who happily suggested bringing the unit in for testing (not sure what?)and sending for a fix if it's truly dead.
Has anyone experienced this before? I noticed a couple of Sonos forum posts about dead play 5's (previously generation as this is) but no common themes... Bad luck perhaps?
ps. Slightly worried about our other Sonos stuff now!
Richer Sounds give a 2 year warranty on Sonos so they should sort it if not.
If they advise to contact Sonos, their customer service is second to none. I emailed them a query and they had it resolved in an hour or 2, I actually tried to call them earlier the same day and gave up as I was just on hold, they actually called me back to make sure everything was ok, even though I hadn't even spoken to anyone and I advised them I was dealing with someone via email.
I wouldn't worry, between Richer Sounds and Sonos, i'm sure they'll get you sorted!
If they advise to contact Sonos, their customer service is second to none. I emailed them a query and they had it resolved in an hour or 2, I actually tried to call them earlier the same day and gave up as I was just on hold, they actually called me back to make sure everything was ok, even though I hadn't even spoken to anyone and I advised them I was dealing with someone via email.
I wouldn't worry, between Richer Sounds and Sonos, i'm sure they'll get you sorted!
Just to update the thread - took my Gen1 Play 5 back to Richer Sounds on Saturday - long story short, walked out with a replacement Gen2 Play 5 
Simply brilliant customer service.
Anyway, the Play 5 is an absolute blinder - I wasn't expecting much, if any difference to the Gen1 Play 5 but wow, so much more beefier sound. In fact, I'd say if you had a couple of these as a stereo pair, I can't see why you'd need the Sub...
Simply brilliant customer service.
Anyway, the Play 5 is an absolute blinder - I wasn't expecting much, if any difference to the Gen1 Play 5 but wow, so much more beefier sound. In fact, I'd say if you had a couple of these as a stereo pair, I can't see why you'd need the Sub...
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