Yet more eBay woe
Discussion
Evening all,
I think I'm becoming the victim of my first eBay scam.
I sold this brand new model on eBay a while back:
http://m.ebay.co.uk/itm/Minichamps-Simoncelli-Reme...
I'd never even broken the seal on the box, it was literally mint.
At the time, the buyer was very friendly but did not leave feedback - slightly weird, no?
Anyway, today I got the message:
"Hi Matt ,
Sorry to bother you but please could you refund me in full for this item. I hadn't even had it out of the box. I'd bought it for my partner for Christmas and resold it because I've since separated from my long term partner. I had completely trusted that the item was immaculate as listed but the buyer has contacted me through eBay saying the following and
With these pictures. It would be unfair for me to be out of pocket , as I now have to issue a full refund.
Reason
Doesn't work or is defective
Comments
Fairing lugs are broken snapped inside the holes seller must have known this not happy !."
So, either they are lying or the person they sold it to is. Assuming they actually sold it, of course.
Looking at it on my eBay app, I can't see any pictures attached either.
So, given I'm not going to refund them, am I likely to have trouble with eBay here? Surely it is their responsibility to check it before selling assuming it has magically broken? What did they use in the listing for photos?
Anyway, I'm thinking of replying:
"Hi,
I'm afraid to say I won't be issuing a refund on this evidence. That model was shipped with the seals intact on the box and I'm pretty sure I have a photo somewhere showing this.
I'm therefore pretty sure that someone is not telling the truth.
Can I have a link to the listing where you sold it please? If you didn even look at it, what pictures did you use in your listing?
Regards, Matt"
Eta I've just thought that even the low res pictures, viewed on a PC screen, must show there's no snapped bits in the lug holes?
I think I'm becoming the victim of my first eBay scam.
I sold this brand new model on eBay a while back:
http://m.ebay.co.uk/itm/Minichamps-Simoncelli-Reme...
I'd never even broken the seal on the box, it was literally mint.
At the time, the buyer was very friendly but did not leave feedback - slightly weird, no?
Anyway, today I got the message:
"Hi Matt ,
Sorry to bother you but please could you refund me in full for this item. I hadn't even had it out of the box. I'd bought it for my partner for Christmas and resold it because I've since separated from my long term partner. I had completely trusted that the item was immaculate as listed but the buyer has contacted me through eBay saying the following and
With these pictures. It would be unfair for me to be out of pocket , as I now have to issue a full refund.
Reason
Doesn't work or is defective
Comments
Fairing lugs are broken snapped inside the holes seller must have known this not happy !."
So, either they are lying or the person they sold it to is. Assuming they actually sold it, of course.
Looking at it on my eBay app, I can't see any pictures attached either.
So, given I'm not going to refund them, am I likely to have trouble with eBay here? Surely it is their responsibility to check it before selling assuming it has magically broken? What did they use in the listing for photos?
Anyway, I'm thinking of replying:
"Hi,
I'm afraid to say I won't be issuing a refund on this evidence. That model was shipped with the seals intact on the box and I'm pretty sure I have a photo somewhere showing this.
I'm therefore pretty sure that someone is not telling the truth.
Can I have a link to the listing where you sold it please? If you didn even look at it, what pictures did you use in your listing?
Regards, Matt"
Eta I've just thought that even the low res pictures, viewed on a PC screen, must show there's no snapped bits in the lug holes?
I would not send your reply. You don't want to get involved in the minutiae - this is her problem.
I would find her advert for it (it must be on eBay) and take screen shots showing she had sold it as new in the box (or what ever) which is your evidence that when it was with her she was happy with the condition.
I would find her advert for it (it must be on eBay) and take screen shots showing she had sold it as new in the box (or what ever) which is your evidence that when it was with her she was happy with the condition.
gregs656 said:
I would not send your reply. You don't want to get involved in the minutiae - this is her problem.
I would find her advert for it (it must be on eBay) and take screen shots showing she had sold it as new in the box (or what ever) which is your evidence that when it was with her she was happy with the condition.
One of these 3 ads perhaps? Check the seller details but be aware s/he may have different buying and selling accounts. Item location could perhaps give it away though I would find her advert for it (it must be on eBay) and take screen shots showing she had sold it as new in the box (or what ever) which is your evidence that when it was with her she was happy with the condition.
All that jazz said:
One of these 3 ads perhaps? Check the seller details but be aware s/he may have different buying and selling accounts. Item location could perhaps give it away though
I looked also - figure it's 'loola' but could be any of them. Not difficult for the OP to find as he will know the ID.Anyway, I would definitely avoid getting into the weeds with it and state firmly that they accepted the condition was as described when they proceeded to sell it in that condition.
The problem with not responding is that eBay do not look on it favourably and there is nothing really stopping her opening a case at this point, f she does it it really a coin toss with eBay. Much better off IMO to state your case clearly and consistently.
Edited by gregs656 on Thursday 13th October 20:30
Thanks everyone for your advice! I don't want to look bad to eBay, so I will still reply (at first).
How does this sound? Concise but still spelling it out.
"Dear Loola,
The model was factory sealed when it was sent to you. I have no idea what could have happened to it in the months since or at the hands of your buyer.
Any obligation for checking the condition transferred to you when you sold it on.
I will therefore not be issuing a refund.
I notice you didn't leave any feedback for me at the time. Please do not attempt to leave negative feedback now or I will treat this as extortion and report it to eBay.
Matt"
How does this sound? Concise but still spelling it out.
"Dear Loola,
The model was factory sealed when it was sent to you. I have no idea what could have happened to it in the months since or at the hands of your buyer.
Any obligation for checking the condition transferred to you when you sold it on.
I will therefore not be issuing a refund.
I notice you didn't leave any feedback for me at the time. Please do not attempt to leave negative feedback now or I will treat this as extortion and report it to eBay.
Matt"
ChemicalChaos said:
Thanks everyone for your advice! I don't want to look bad to eBay, so I will still reply (at first).
How does this sound? Concise but still spelling it out.
"Dear Loola,
Any obligation for the condition transferred to you when you sold it on. You described it as brand new in box so must have been satisfied with the condition as you received it.
I will therefore not be issuing a refund.
Matt"
I've cut it down a bit. How does this sound? Concise but still spelling it out.
"Dear Loola,
Any obligation for the condition transferred to you when you sold it on. You described it as brand new in box so must have been satisfied with the condition as you received it.
I will therefore not be issuing a refund.
Matt"
Now her sale ad has been identified, my opinion is that the model is still in her possession and the story has been completely fabricated. Given that she paid £149 for it and has had 1 sale fail for £102 (reserve unmet) and now apparently sold it for a £29 loss + fees, I suspect she's trying it on to see if she can get her £149 back from you and wash her hands of it. I could be wrong, but I'm a cynical old b
d when it comes to this kind of thing and from past experience have usually been right. 
d when it comes to this kind of thing and from past experience have usually been right. Someone's really not happy. I sent the cut-down version of message provided by greggs above and got:
"Because that's how you described it to me! I trusted that you were genuine in your sale - I'll have to report this to eBay , it's completely unacceptable. I will return the item to you but expect a refund myself as the item is clearly not as you described"
Now, I don't want the bloody thing returned especially if it's been damaged!
She's taken her own photos so she MUST have seen if it was damaged or not.
Given I never opened the box and that I very highly doubt Grand Prix Legends sell bikes with bits already snapped off, how best shall I respond to this?
Can she achieve anything on me reporting it to eBay?
Hmm.
"Dear Loola,
That model was factory sealed when sent to you. Minichamps do not sell broken models and I'm not responsible for the ensuing months and the transit to your buyer, or what your buyer may have done to it.
You photographed the model yourself and didn't notice any damage.
I suggest you pursue your buyer rather than me.
Matt"
"Because that's how you described it to me! I trusted that you were genuine in your sale - I'll have to report this to eBay , it's completely unacceptable. I will return the item to you but expect a refund myself as the item is clearly not as you described"
Now, I don't want the bloody thing returned especially if it's been damaged!
She's taken her own photos so she MUST have seen if it was damaged or not.
Given I never opened the box and that I very highly doubt Grand Prix Legends sell bikes with bits already snapped off, how best shall I respond to this?
Can she achieve anything on me reporting it to eBay?
Hmm.
"Dear Loola,
That model was factory sealed when sent to you. Minichamps do not sell broken models and I'm not responsible for the ensuing months and the transit to your buyer, or what your buyer may have done to it.
You photographed the model yourself and didn't notice any damage.
I suggest you pursue your buyer rather than me.
Matt"
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