No Phone calls or emails from Lamborghini
Discussion
Saw this thread on FChat
www.ferrarichat.com/forum/showthread.php?t=52009
about people getting customer care calls from Ferrari, and thought I'd share my experience with L.
Bought the car from main dealer. Among a host of poor customer service issues the three that stick out are:
1) Put the intermediary's name in warranty book (didn't realise this was the warranty book). Even though I was there to close the deal personally and transferred funds and signed contracts personally. Told it was nothing important.
Only realised later it was the warranty book. And if I didnt transfer with month (from memory) warranty would be void.
2) Gave me manuals in wrong language. Despite being assured this was full UK spec car.
3) Didn't give me the airbag keys.
I contacted Lamborghini customer service and a solicitor at Lamborghini I had the details of. Customer service prime never responded. Solicitor assured me he would pass the details over to customer care.
After initially recieving response from intermediary that everything would be resolved, nothing else has happened. (Nice of him, but Lambo and the dealership should address this).
Six months on, my follow up emails have had no response.
In short I love the G, but having read the other thread am wishing i'd bought an F just for the customer service. (Never thought I would hear myself say this).
If anyone has contact details for Lamborghini (or even Audi/VW corporate) Customer car they would be greatly appreciated.
>>> Edited by 5to1 on Tuesday 15th March 16:24
www.ferrarichat.com/forum/showthread.php?t=52009
about people getting customer care calls from Ferrari, and thought I'd share my experience with L.
Bought the car from main dealer. Among a host of poor customer service issues the three that stick out are:
1) Put the intermediary's name in warranty book (didn't realise this was the warranty book). Even though I was there to close the deal personally and transferred funds and signed contracts personally. Told it was nothing important.
Only realised later it was the warranty book. And if I didnt transfer with month (from memory) warranty would be void.
2) Gave me manuals in wrong language. Despite being assured this was full UK spec car.
3) Didn't give me the airbag keys.
I contacted Lamborghini customer service and a solicitor at Lamborghini I had the details of. Customer service prime never responded. Solicitor assured me he would pass the details over to customer care.
After initially recieving response from intermediary that everything would be resolved, nothing else has happened. (Nice of him, but Lambo and the dealership should address this).
Six months on, my follow up emails have had no response.
In short I love the G, but having read the other thread am wishing i'd bought an F just for the customer service. (Never thought I would hear myself say this).
If anyone has contact details for Lamborghini (or even Audi/VW corporate) Customer car they would be greatly appreciated.
>>> Edited by 5to1 on Tuesday 15th March 16:24
Suggest you phone your dealer principal's secretary and tell her to put the kettle on, that you'll be around in five minutes and that her boss will be unable to take telephone calls for a while.......
DAZ
Failing that, aren't Lamborghini UK owned by HR Owen?
>> Edited by dazren on Tuesday 15th March 16:30
DAZ
Failing that, aren't Lamborghini UK owned by HR Owen?
>> Edited by dazren on Tuesday 15th March 16:30
Tamsen Hamburg. It is a Lamborghini Main dealer.
After the whole buying experience they are the last people I want to (and expect to) deal with.
Having contacted Lamborghini directly and initially got responses I'm not impressed to say the least.
This is a direct purchase from a main dealer. Not an indipendant dealer.
(Oh I forgot to mention they hiked the price after the money had already hit their account. Had cost me too much by that time to back out, something they probably realised. Or maybe 2 people really did make a mistake when they initially quoted the price).
>> Edited by 5to1 on Tuesday 15th March 20:32
>> Edited by 5to1 on Tuesday 15th March 20:34
After the whole buying experience they are the last people I want to (and expect to) deal with.
Having contacted Lamborghini directly and initially got responses I'm not impressed to say the least.
This is a direct purchase from a main dealer. Not an indipendant dealer.
(Oh I forgot to mention they hiked the price after the money had already hit their account. Had cost me too much by that time to back out, something they probably realised. Or maybe 2 people really did make a mistake when they initially quoted the price).
>> Edited by 5to1 on Tuesday 15th March 20:32
>> Edited by 5to1 on Tuesday 15th March 20:34
Did you buy from HR Owen or through a specialist importer? Your story sounds very similar to what I experienced during the first few months. I had the exact same problems with the handbook, but didn't spot the problem until the first service. Which is when we had a clutch issue discovered and a warranty "discussion" which lasted 3 months.....
jamesketchell said:
So you brought the car into the UK yourself?
Yep.
I originally ordered one for a premium last feb from an indipendant. The guy screwed me around with delivery. So once I settled that I found this one.
Infact it was just good timing. I'd just got back from a couple of months away with work. My solicitor had got my deposit and compensation. Lambo London didnt bother to return my calls (for one I wanted to buy). And I spotted this one advertised.
The guy had pre-ordered it, but all the contracts and paperwork were in my name. I went to germany and did everything personally, transfered funds to Tamsen, signed contracts, picked up car, etc. The dealer could be under no impression I was the buyer. And i'm clearly the first owner.
Hi I'm new here.
Interested in all the threads I've been trawling through but this struck me as I had been looking for a while for a Gallardo. If I was to be truthfull, I was looking for a double cheap deal as I was pushing the boat out a bit far with this potential purchase.
So I looked at some indepedndants, one has since recently been sent to jail, and others who just didn't make me feel comfortable about throwing a deposit at them.
My point is that If I had the money, I would buy from the UK but I can't so I won't. If a dealer in Germany or wherever has supplied a car to another country, what interest will he have (with the best will in the world) in sorting that out?
Is he going to lose future business by not giving you a good service? Doubtfull.
The dealer in the recipient country is left to pick up the warrenty for him. Good business that!
He can sell cheap to you cos' he doesn't have to acrue for the sort of aftersale costs that occur with suppling cars to his home market. It's like a trade deal almost.
Will the manufacturer terminate him as a dealer for not filling in a bit of paper or peeing you off? Very unlikly.
I came to the conclusion that I would rather wait for the prices of used cars to fall here (not much longer to wait now It would appear). Just to make sure I've got someone official here on home soil to moan at if the car/paperwork is wrong.
You get what you pay for don't you?
In fact, taking all this into account personal/specialist imports are too dear.
I seem to get the impression that with large manufaturers of all sorts of products from with large staff resources and financial muscle will take a long view and get involved with individual cases and sort them out. I think small companies like Lamborghini (Audi don't seem that involved at a factory level to me) are just all over the place. If you went to the 40th Aniversary celebrations you will know what I mean. What a shambles.
If you're going to buy a complex, small volume (for small volume read customer developed) high performance piece of kit like this you've got to have a face-to-face relationship with the people who are taking your money, and they should have a good relationship with the people who are making the product, and on top of this they should be less that a two hour flight away from where you live.
Interested in all the threads I've been trawling through but this struck me as I had been looking for a while for a Gallardo. If I was to be truthfull, I was looking for a double cheap deal as I was pushing the boat out a bit far with this potential purchase.
So I looked at some indepedndants, one has since recently been sent to jail, and others who just didn't make me feel comfortable about throwing a deposit at them.
My point is that If I had the money, I would buy from the UK but I can't so I won't. If a dealer in Germany or wherever has supplied a car to another country, what interest will he have (with the best will in the world) in sorting that out?
Is he going to lose future business by not giving you a good service? Doubtfull.
The dealer in the recipient country is left to pick up the warrenty for him. Good business that!
He can sell cheap to you cos' he doesn't have to acrue for the sort of aftersale costs that occur with suppling cars to his home market. It's like a trade deal almost.
Will the manufacturer terminate him as a dealer for not filling in a bit of paper or peeing you off? Very unlikly.
I came to the conclusion that I would rather wait for the prices of used cars to fall here (not much longer to wait now It would appear). Just to make sure I've got someone official here on home soil to moan at if the car/paperwork is wrong.
You get what you pay for don't you?
In fact, taking all this into account personal/specialist imports are too dear.
I seem to get the impression that with large manufaturers of all sorts of products from with large staff resources and financial muscle will take a long view and get involved with individual cases and sort them out. I think small companies like Lamborghini (Audi don't seem that involved at a factory level to me) are just all over the place. If you went to the 40th Aniversary celebrations you will know what I mean. What a shambles.
If you're going to buy a complex, small volume (for small volume read customer developed) high performance piece of kit like this you've got to have a face-to-face relationship with the people who are taking your money, and they should have a good relationship with the people who are making the product, and on top of this they should be less that a two hour flight away from where you live.
Actually this has little to do with the location of the dealer.
This is a German main dealer. I've had no problems with warranty here (Lambo High Wycombe have been great). You can purchase the third year warranty, to bring it to the same level as the UK cars.
The dealership executing the warranty work get paid well for the work. So they are very happy for the business.
Tamsen didn't sell the car cheap. It actually cost more then the LHD ones they were selling.
The main reason I bought abroad was they had the car I wanted. Their were none in the UK.
I have heard of people having similar experiences who didn't import. So the advice is beware of Lamborghini. Not importing.
This is a German main dealer. I've had no problems with warranty here (Lambo High Wycombe have been great). You can purchase the third year warranty, to bring it to the same level as the UK cars.
The dealership executing the warranty work get paid well for the work. So they are very happy for the business.
Tamsen didn't sell the car cheap. It actually cost more then the LHD ones they were selling.
The main reason I bought abroad was they had the car I wanted. Their were none in the UK.
I have heard of people having similar experiences who didn't import. So the advice is beware of Lamborghini. Not importing.
Gassing Station | Supercar General | Top of Page | What's New | My Stuff