Salesforce Service Cloud

[leemanning]

Hi all

I wondered if anyone has any experience in running Salesforce service cloud? We currently utilise Salesforce as our CRM, Sage for accounts and a bespoke product for our service element.

I've looked at a few demos of Service Cloud and it seems that it may fit the bill, but I wanted to hear from some people that currently use it. In our industry there are some reasonably specific items that we need to deal with and I'm interested in the flexibility of the product to shape it to our business, the ease of that and what kind of costs are involved for customisation.

Thanks!

[juggers]

Service cloud can be as flexible as you require just like the sales cloud, but it all depends on your requirements. Do you use a implementation partner or do you have a dev?

[leemanning]

We're currently on our own just paying the monthly fee for the sales part.
On the service side we would need some kind of dev. Do you have any recommendations of whether to go direct or 3rd party for that?