Automated Phone Lines

[Pulsatingstar]

Aaaarghh!

I just want to pay the bill. I dont want to press 50 different number combinations to do so.

Infact I dont have a problem with that, but I dont have a touchtone phone so it doesnt work and I just get stuck in a loop of repeating options

[ErnestM]

We have one at our office, however, I insisted that when they installed it, the first line after the "greating" is:

"If you would like to speak to an operator, press 0"

That way, people that know extensions can get right through and people that do not get our lovely receptionist on the phone...


ErnestM

[Pulsatingstar]

Thats nice, except I cant press 0 as my really old phone doesnt work on these things

I still cant believe most of these utility companies dont accept cards either so im going to have to write a cheque

[Raify]

Don't say anything, don't press any buttons. The system assumes you've got an ancient phone and puts you through to a human being.

[king arthur]

Raify said:

Don't say anything, don't press any buttons. The system assumes you've got an ancient phone and puts you through to a human being.

In India.

[parrot of doom]

I'm sick of pressing all the buttons, and then being asked what I want by the operator.

[docevi1]

Raify said:

Don't say anything, don't press any buttons. The system assumes you've got an ancient phone and puts you through to a human being.

not strictly true, I've try that with every new system and more often than not I get the same menu repeated over and over...

[simpo two]

I suppose if you don't have a touchtone phone, the thought of paying online using internet banking is a bit silly?

[andy4200]

The one that drives me nuts is when you phone up a certain telecoms company on your home phone and the automatic message asks you to press your phone number so your details get brought up and when you finally get through to someone the first question they ask you is 'What's your phone number' Aaaarrrrgghhhh

[Pulsatingstar]

simpo two said:

I suppose if you don't have a touchtone phone, the thought of paying online using internet banking is a bit silly?

I actually was trying, but the BT site has had the functionality disabled for ammending card details and my old one expired since I last paid.

[moleamol]

ErnestM said:

That way, people that know extensions can get right through and people that do not get our lovely receptionist on the phone... ErnestM

What's the number?

[Raify]

king arthur said:

Raify said: Don't say anything, don't press any buttons. The system assumes you've got an ancient phone and puts you through to a human being. In India.

[Apu mode]
Hello my goodly sir, my name is Dave. It's a proper good scorcher today isn't it? How about that Dirty Den?[/Apu mode]