If anyone has any doubts......
Discussion
I posted a while back regarding a dilemma on servicing my 2007 V8 Vantage, keeping its full AM Wilmslow stamp or returning it to McGurks where I bought the car.........turns out I shouldn't have had any doubt at all. To further elaborate........
Arrived to McGurks at 08:20, offered a refreshment and then handed keys to a SAAB convertible loan car (with directions on the passenger seat to get me to the British Motor Museum) and told the car would be ready in the afternoon for collection.
Wandered around the Museum and had some lunch and arrived back at approx 14:30.
Went in to the offices and John personally took me down to the see the technicians & car in the workshop to discuss it. Then, after they presented the car for MOT, I was further presented with a branded document wallet containing the Invoice for its 10yr service, and a visual and photographic health check summary sheet (explaining what may crop up at the next service).
I was driving away from there at 16:30...........This is an exemplary level of service.
.
Furthermore, IMO supporting paperwork is essential for resale and it doesn't get better than this.....
Reviewing the summary sheet after arriving home, it also became quite apparent that perhaps the reason I have had no faults (or replacements) during my 1st year of ownership is because the vehicle had a high level pre inspection prior to sale..........consumable items such as tyres / brake pads were not even half way through their life, after 6500 miles of driving this year.
In our world of blasé customer service, credit recognised where credits due !
Arrived to McGurks at 08:20, offered a refreshment and then handed keys to a SAAB convertible loan car (with directions on the passenger seat to get me to the British Motor Museum) and told the car would be ready in the afternoon for collection.
Wandered around the Museum and had some lunch and arrived back at approx 14:30.
Went in to the offices and John personally took me down to the see the technicians & car in the workshop to discuss it. Then, after they presented the car for MOT, I was further presented with a branded document wallet containing the Invoice for its 10yr service, and a visual and photographic health check summary sheet (explaining what may crop up at the next service).
I was driving away from there at 16:30...........This is an exemplary level of service.
.
Furthermore, IMO supporting paperwork is essential for resale and it doesn't get better than this.....
Reviewing the summary sheet after arriving home, it also became quite apparent that perhaps the reason I have had no faults (or replacements) during my 1st year of ownership is because the vehicle had a high level pre inspection prior to sale..........consumable items such as tyres / brake pads were not even half way through their life, after 6500 miles of driving this year.
In our world of blasé customer service, credit recognised where credits due !
James Alexander said:
I posted a while back regarding a dilemma on servicing my 2007 V8 Vantage, keeping its full AM Wilmslow stamp or returning it to McGurks where I bought the car.........turns out I shouldn't have had any doubt at all. To further elaborate........
Arrived to McGurks at 08:20, offered a refreshment and then handed keys to a SAAB convertible loan car (with directions on the passenger seat to get me to the British Motor Museum) and told the car would be ready in the afternoon for collection.
Wandered around the Museum and had some lunch and arrived back at approx 14:30.
Went in to the offices and John personally took me down to the see the technicians & car in the workshop to discuss it. Then, after they presented the car for MOT, I was further presented with a branded document wallet containing the Invoice for its 10yr service, and a visual and photographic health check summary sheet (explaining what may crop up at the next service).
I was driving away from there at 16:30...........This is an exemplary level of service.
.
Furthermore, IMO supporting paperwork is essential for resale and it doesn't get better than this.....
Reviewing the summary sheet after arriving home, it also became quite apparent that perhaps the reason I have had no faults (or replacements) during my 1st year of ownership is because the vehicle had a high level pre inspection prior to sale..........consumable items such as tyres / brake pads were not even half way through their life, after 6500 miles of driving this year.
In our world of blasé customer service, credit recognised where credits due !
Great write up. I have bought two Vantages from McGurks. I px my first one with them before the service was due so have yet to experience the "service" you described above. Even though I bought my car from them I have not been sure what to do about servicing as I have always believed main dealer stamps in the service book were the best for future resale. Your write up has convinced me to go to McGurks for my next service. Arrived to McGurks at 08:20, offered a refreshment and then handed keys to a SAAB convertible loan car (with directions on the passenger seat to get me to the British Motor Museum) and told the car would be ready in the afternoon for collection.
Wandered around the Museum and had some lunch and arrived back at approx 14:30.
Went in to the offices and John personally took me down to the see the technicians & car in the workshop to discuss it. Then, after they presented the car for MOT, I was further presented with a branded document wallet containing the Invoice for its 10yr service, and a visual and photographic health check summary sheet (explaining what may crop up at the next service).
I was driving away from there at 16:30...........This is an exemplary level of service.
.
Furthermore, IMO supporting paperwork is essential for resale and it doesn't get better than this.....
Reviewing the summary sheet after arriving home, it also became quite apparent that perhaps the reason I have had no faults (or replacements) during my 1st year of ownership is because the vehicle had a high level pre inspection prior to sale..........consumable items such as tyres / brake pads were not even half way through their life, after 6500 miles of driving this year.
In our world of blasé customer service, credit recognised where credits due !
Thanks for the feedback. I've had limited experience with McGurks but do seem very focussed.
As it happens, they quoted me yesterday for my V8V service and I was pleasantly surprised by it; although AM Cheltenham may have trumped it, with the bonus of collection and delivery of the car which will save me quite a bit of time.
As it happens, they quoted me yesterday for my V8V service and I was pleasantly surprised by it; although AM Cheltenham may have trumped it, with the bonus of collection and delivery of the car which will save me quite a bit of time.
Hi Frances,
I had a similar thought regarding time-saving as AM Wilmslow are a very local dealership for me, and historically, the car had been looked after there for all of its life, prior to my purchase.
However, to turn around a 10yr service and MOT it on the same day displays a level of organisation that would possibly put some dealerships in the network to shame.
I had a similar thought regarding time-saving as AM Wilmslow are a very local dealership for me, and historically, the car had been looked after there for all of its life, prior to my purchase.
However, to turn around a 10yr service and MOT it on the same day displays a level of organisation that would possibly put some dealerships in the network to shame.
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