New laptop update

[thebullettrain]

Due to security issues my new laptop was delivered to my home address in Lancashire (I'm currently working in London).

My brother has now had a look at it and it has the following problems:


1) It has no sound card or seems not to as it plays no music and the computer seems to think it doens't have one;

2) It has no recovery disk for Windows;

3) It plays no big vidoes unless on 32 bit and even then it's very poor quality; and

4) It doesn't seem to want to connect to the internet.

I've tried to contact the business I bought it from but the seem to be closed to for te Easter Break.

Does anyhere know what's up with it?

[brumster]

Fancy telling us make and model number so we might be able to help you without the powers of telepathy ?!

[thebullettrain]

Oh sorry!

Athlon 7041

nVidia GeForce FX Go 5200 64 MB Graphics Card
Intel Centrino Mobile 1.5GHz Processor
512 MB DDR RAM
40GB Hard Disk Drive
15" Widescreen TFT Colour Screen
DVD/CD-RW Combo Drive
56K Modem, 10/100 LAN
Wireless LAN

1x Microphone jack, 1x Line-in jack, 1x Line-out jack, 1x PC card slot (type 1/2), 1x Infrared, 2x USB 2.0, 1x FireWire (4-pin), 1x Parallel, 1x External VGA, 1x S-Video (7-pin), 1x Security lock point

Works 7.0, Windows XP Home Operating System

[ThatPhilBrettGuy]

I take it he's loaded all the drivers from the CD that was probably supplied with it? Sounds like that's all that's wrong.

[brumster]

I take it you mean an Advent, as I can't find any details of an "Athlon 7041"...

Is it brand new?

thebullettrain said:

1) It has no sound card or seems not to as it plays no music and the computer seems to think it doens't have one;

Looks like the drivers aren't installed as the 7041 definately has a sound card.

thebullettrain said:

2) It has no recovery disk for Windows;

Should it have one? Ask Advent, maybe? Sometimes the reinstall is embedded on the HDD (daft as it sounds, but my IBM came like this, so if the HDD goes I'm absolutely knackered).

thebullettrain said:

3) It plays no big vidoes unless on 32 bit and even then it's very poor quality; and

When you say big, do you mean in filesize or resolution/screen size? AVI files, or are we talking DVDs?

thebullettrain said:

4) It doesn't seem to want to connect to the internet.

I'm afraid there's little I can help you with on the basis of that statement :] far too many possibly problems/causes.