Anyone give me advice on this situation
Discussion
Would really appreciate any advice you could offer on this situation as I like the car but feel the service has been poor and leaves me in a difficult situation.
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
The paint bubbling, often near the door handles, is not unheard of.
It is not actually rust, because the door panel is aluminium. Thought to be caused by incorrect preparation before painting. Sometimes it occurs on quite young cars, but more usually after a few years. The whole saga seems to have been present for years.
You would expect this paint defect to be dealt with before being sold by a main dealer. I find it suspicious that the dealer pointed out the fault to you, rather than the other way around. All that I can suggest to you, is have a calm word with the dealer principal.
When bubbling occurs during ownership, Aston Martin sometimes do offer a contribution, but even so, many owners find it cheaper to use their own favourite body shop without any contribution.
Edited by Jon39 on Wednesday 8th March 12:46
8003px said:
Would really appreciate any advice you could offer on this situation as I like the car but feel the service has been poor and leaves me in a difficult situation.
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
I would get your money back, who knows what other issues are lurking beneath, if this main dealer is treating you this way I would also contact AML direct and really go for it. This is an appalling way to treat a customer and if they do indeed have several other buyers waiting let them take the potential pain.http://www.pistonheads.com/gassing/topic.asp?h=0&a...
I have bought 2 V8 Vantages from a well known indie. On my latest one even after I had had the car inspected and had had it for a couple of months i noticed a few issues including bubbling on the door handle, phoned them up and they asked me to drop the car back and they did everything without a quibble. Like you I researched and test drove loads of cars and there are quite a few dogs out there, I saw one typical example at a main dealer near me.
You are spending a lot of your hard earned money on this so don't take any crap.
So hang on, they agree a deal on an Approved Used car, you pay for the car in full, then before collection THEY point out to you that the paint has bubbled around the door handle and they refuse to fix it....is this correct ?
I've never in my life met a dealer who voluntarily would point out a defect on a vehicle they were selling. One can only assume that if they've done this then they have an ulterior motive as it just doesn't make sense. You would think they would just let you take it and then refuse to fix it afterwards when you pointed it out, or explain then that it's not under warranty.
I would have assumed that AM themselves would not be overly impressed with dealers knowingly selling vehicles with dodgy paint under the scheme as surely they must have standards that the vehicles need to meet. As for the 8 years old statement, that's just insulting. Like he's telling you "what do you expect, it's 8 years old". Stuff like this makes me loose my rag, it's the kind of tricks you expect from under the arches places, not Official dealers.
Before you back out, I'd approach AM (make sure the dealer principle knows you've done it) asking them if this is normal behaviour. If they say it is then I'd walk away as your experience with that car and dealer would be tarnished from day one.
As for the 4 other buyers.....yeah right, that old chestnut. It's amazing how long some of these cars sit on forecourts, then as soon as you're interested there's apparently a flurry of other buyers.......
I've never in my life met a dealer who voluntarily would point out a defect on a vehicle they were selling. One can only assume that if they've done this then they have an ulterior motive as it just doesn't make sense. You would think they would just let you take it and then refuse to fix it afterwards when you pointed it out, or explain then that it's not under warranty.
I would have assumed that AM themselves would not be overly impressed with dealers knowingly selling vehicles with dodgy paint under the scheme as surely they must have standards that the vehicles need to meet. As for the 8 years old statement, that's just insulting. Like he's telling you "what do you expect, it's 8 years old". Stuff like this makes me loose my rag, it's the kind of tricks you expect from under the arches places, not Official dealers.
Before you back out, I'd approach AM (make sure the dealer principle knows you've done it) asking them if this is normal behaviour. If they say it is then I'd walk away as your experience with that car and dealer would be tarnished from day one.
As for the 4 other buyers.....yeah right, that old chestnut. It's amazing how long some of these cars sit on forecourts, then as soon as you're interested there's apparently a flurry of other buyers.......
Edited by Big Ry on Wednesday 8th March 09:22
+1, main dealers are bulls
tting tts.
Time to name and shame them and to hell with so called rules about it. FOLK NEED TO KNOW SO WE CAN AVOID them.
tting tts.Time to name and shame them and to hell with so called rules about it. FOLK NEED TO KNOW SO WE CAN AVOID them.
Big Ry said:
So hang on, they agree a deal on an Approved Used car, you pay for the car in full, then before collection THEY point out to you that the paint has bubbled around the door handle and they refuse to fix it....is this correct ?
I've never in my life met a dealer who voluntarily would point out a defect on a vehicle they were selling. One can only assume that if they've done this then they have an ulterior motive as it just doesn't make sense. You would think they would just let you take it and then refuse to fix it afterwards when you pointed it out, or explain then that it's not under warranty.
I would have assumed that AM themselves would not be overly impressed with dealers knowingly selling vehicles with dodgy paint under the scheme as surely they must have standards that the vehicles need to meet. As for the 8 years old statement, that's just insulting. Like he's telling you "what do you expect, it's 8 years old". Stuff like this makes me loose my rag, it's the kind of tricks you expect from under the arches places, not Official dealers.
Before you back out, I'd approach AM (make sure the dealer principle knows you've done it) asking them if this is normal behaviour. If they say it is then I'd walk away as your experience with that car and dealer would be tarnished from day one.
As for the 4 other buyers.....yeah right, that old chestnut. It's amazing how long some of these cars sit on forecourts, then as soon as you're interested there's apparently a flurry of other buyers.......
I've never in my life met a dealer who voluntarily would point out a defect on a vehicle they were selling. One can only assume that if they've done this then they have an ulterior motive as it just doesn't make sense. You would think they would just let you take it and then refuse to fix it afterwards when you pointed it out, or explain then that it's not under warranty.
I would have assumed that AM themselves would not be overly impressed with dealers knowingly selling vehicles with dodgy paint under the scheme as surely they must have standards that the vehicles need to meet. As for the 8 years old statement, that's just insulting. Like he's telling you "what do you expect, it's 8 years old". Stuff like this makes me loose my rag, it's the kind of tricks you expect from under the arches places, not Official dealers.
Before you back out, I'd approach AM (make sure the dealer principle knows you've done it) asking them if this is normal behaviour. If they say it is then I'd walk away as your experience with that car and dealer would be tarnished from day one.
As for the 4 other buyers.....yeah right, that old chestnut. It's amazing how long some of these cars sit on forecourts, then as soon as you're interested there's apparently a flurry of other buyers.......
Edited by Big Ry on Wednesday 8th March 09:22
Car mad enthusiast said:
Before I purchased my DB9 2006 from Grange I had read up on the possible problems on PH and therefore was aware of the paint bubbling problem.
I took care therefore to inspect the car pre purchase and I noticed that there was very slight bubbling next to the handle.
The dealer was quite prepared to correct the defect before delivery.
Like other posters I think your dealer is well out of order and I would not stand for that bad behaviour.
I took care therefore to inspect the car pre purchase and I noticed that there was very slight bubbling next to the handle.
The dealer was quite prepared to correct the defect before delivery.
Like other posters I think your dealer is well out of order and I would not stand for that bad behaviour.
OP from what I can see you have found your dream car. I assume it comes with 12 months warranty so if there are any other lurking issues (which I doubt) they can be sorted at another dealer. No matter how pissed off you are I would take the car and sort it afterwards. Get yourself on Twitter and let AP know whats happened. It will be sorted in no time 
My advice would be to get your money back and carry on looking.
If this is the attitude before you have even taken delivery imagine what it will be like afterwards. There are always other cars.
I agree with others that the dealer telling you about the issue and refusing to deal with it sounds as if they have had a better offer and are looking to get out of the deal with you. If this is the case even more reason to walk away.
I believe this dealer is rather new to the AM fold and as such may not be fully up to speed on the brand and its values.
If this is the attitude before you have even taken delivery imagine what it will be like afterwards. There are always other cars.
I agree with others that the dealer telling you about the issue and refusing to deal with it sounds as if they have had a better offer and are looking to get out of the deal with you. If this is the case even more reason to walk away.
I believe this dealer is rather new to the AM fold and as such may not be fully up to speed on the brand and its values.
biggsjfp said:
I would get your money back, who knows what other issues are lurking beneath ....
I don't think a few paint bubbles, can be any indication that an owner has not looked after their car as well as possible. The paint bubble problem is thought to simply be a random occurance.
Agreed yes my friend but don't we all go all starry eyed when we are looking at a dream car?? and miss things?? Yes we do and this is probably what occurred with the OP bless him.
Robdown, If its who I think it is after another post eluding they are new to the AML brand then I am shocked and stunned its them. I would expect it though from NP dealership as they are just a bunch of dicks IMHOP and personal experience.
OP, Maybe a nice letter to the dealership principle is in order and copy it to Dr Palmer @ AML so he knows where its heading.
I have seen this paint bubbling problem on many Aston's over the years which share this door handle arrangement so it is indeed NOT a new thing and I am surprised AML have not done something about it to prevent it from happening. I for one am NOT a fan of that particular style of door handle anyway.
If you have ANY more doubts then get your money back in full and WALK AWAY. FAST.
Robdown, If its who I think it is after another post eluding they are new to the AML brand then I am shocked and stunned its them. I would expect it though from NP dealership as they are just a bunch of dicks IMHOP and personal experience.
OP, Maybe a nice letter to the dealership principle is in order and copy it to Dr Palmer @ AML so he knows where its heading.
I have seen this paint bubbling problem on many Aston's over the years which share this door handle arrangement so it is indeed NOT a new thing and I am surprised AML have not done something about it to prevent it from happening. I for one am NOT a fan of that particular style of door handle anyway.
If you have ANY more doubts then get your money back in full and WALK AWAY. FAST.
Little Donkey said:
It's not difficult to identify the dealer by simply using the search criteria "white, roadster, Vantage" on the AML website. I suspect the dealer has no money left in the car - but out of curiosity, if the OP spent so long considering his purchase, why wasn't the problem spotted before parting with his hard earned? Having said that, I'm surprised the dealer put it up for sale in that condition - it's not like it's an unusual problem.
Edited by Car mad enthusiast on Wednesday 8th March 13:13
Gassing Station | Aston Martin | Top of Page | What's New | My Stuff