Warrantywise rejecting claim
Discussion
Hi guys
Our X5 needed some parts to be fitted under warranty. There was some breather pipes and oil feed lines that the turbos needed, and the car was also sagging N/S/R and needed a new air suspension strut. BMW billed approx £1k in total for everything and we went through the process of claiming before repairing, only for them to completely reject it due to wear and tear!
What can I do in this situation? I paid quite the sum for the warranty and am not sure why they are leaving us in the blue...
Thanks
Rayyan
Our X5 needed some parts to be fitted under warranty. There was some breather pipes and oil feed lines that the turbos needed, and the car was also sagging N/S/R and needed a new air suspension strut. BMW billed approx £1k in total for everything and we went through the process of claiming before repairing, only for them to completely reject it due to wear and tear!
What can I do in this situation? I paid quite the sum for the warranty and am not sure why they are leaving us in the blue...
Thanks
Rayyan
Why people even buy these warranties is beyond me.
When you whittle them down all they cover is "spontaneous" damage
which never ever happens, something always has a reason why it goes
Wear and tear isnt covered, if something goes and takes another thing with it its not covered.
Its the next "ppi" scandal waiting to happen.
When you whittle them down all they cover is "spontaneous" damage
which never ever happens, something always has a reason why it goes Wear and tear isnt covered, if something goes and takes another thing with it its not covered.
Its the next "ppi" scandal waiting to happen.
TheLuke said:
Why people even buy these warranties is beyond me.
When you whittle them down all they cover is "spontaneous" damage which never ever happens, something always has a reason why it goes
Wear and tear isnt covered, if something goes and takes another thing with it its not covered.
Its the next "ppi" scandal waiting to happen.
I've used warrantywise before and as long as you are realistic about what is covered (unlike the OP) they're absolutely fine IME.When you whittle them down all they cover is "spontaneous" damage
which never ever happens, something always has a reason why it goes Wear and tear isnt covered, if something goes and takes another thing with it its not covered.
Its the next "ppi" scandal waiting to happen.
I had a 5 series that had a coil unit/fuel injector issue and they paid out for all of the parts and labour to repair it without issue.
I did just take a look at the warranty and it doesn't state any suspension items unfortunately. However, we may have leverage as we had paid quite a lot for a health check at the local BMW dealer to check for an oil leak. They had noticed that the air spring was frayed, however they never mentioned it whatsoever until when we noticed that it was sagging at the back and then went on to give us the complete health check of the car - nearly a month later! Will probably have to fess up but I see why the warranty doesn't cover. BMW warranty is triple the price and it wouldn't have covered this at all either.
As for the turbos, the warranty does cover all moving parts - whether the breather pipes and lines come under that I do not know. It is quite vague.
As for the turbos, the warranty does cover all moving parts - whether the breather pipes and lines come under that I do not know. It is quite vague.
TheLuke said:
Why people even buy these warranties is beyond me.
When you whittle them down all they cover is "spontaneous" damage which never ever happens, something always has a reason why it goes
Wear and tear isnt covered, if something goes and takes another thing with it its not covered.
Its the next "ppi" scandal waiting to happen.
I agree. Total fWhen you whittle them down all they cover is "spontaneous" damage
which never ever happens, something always has a reason why it goes Wear and tear isnt covered, if something goes and takes another thing with it its not covered.
Its the next "ppi" scandal waiting to happen.
king scam, amazes me that people still take it out. 
'warranties', whether they are consumer goods, cars or anything else are just a waste of time.
In most cases you will probably find that this warranty that was taken out did not cover the cost to get whatever was warrantied in the first place repaired.
always make up some BS as the end of the day.
In most cases you will probably find that this warranty that was taken out did not cover the cost to get whatever was warrantied in the first place repaired.
always make up some BS as the end of the day.
caelite said:
I fell for the warranty scam a few years ago too, (coincidentally also with warrantywise). The only option really is to take it as a life lesson. Try to use an indy garage in future, main dealers tend to overcharge by 2 or 3 fold.
In what way did you fall for a 'scam' as you put it? I paid about £400 for a warranty on a 4 year old 530i with WW about 5 years ago. It had a major issue that even at an indy (I got a quote) would have costed somewhere in the region of double the warranty cost to fix and WW paid for the lot.IME they handled my claim professionally and quickly and at no point did they attempt to riggle out of paying for anything. As long as you understand what is and isn't covered I don't really see the issue and all of that information is freely available on their website.
I'm sure there are plenty of bad warranty companies out there but I can only speak as I find.
SWoll said:
In what way did you fall for a 'scam' as you put it? I paid about £400 for a warranty on a 4 year old 530i with WW about 5 years ago. It had a major issue that even at an indy (I got a quote) would have costed somewhere in the region of double the warranty cost to fix and WW paid for the lot.
Great. You were the lucky one who had a car that was massively less reliable than expected...It's really very simple.
Money comes in - premiums.
Money goes out - claims, marketing, admin, salaries, commission, tax.
What's left is profit.
The companies providing these do it because it is profitable. They do not do it as a service to humanity. The average policy pays out MUCH less than it costs. If it didn't, the premiums would go up (or the paid claims down) sufficiently so that they did...
T16OLE said:
These 3rd party warranties are a waste of money IMO
Warranty Direct cover wear and tear. A couple of years ago they replaced the complete lower front arms on my Merc at 10yrs old when they were found to be worn at a health check. The bushes go and Merc had replaced the bushes only at 6yrs old under their now defunct ServicePlus scheme.I believe Warranty Direct have changed hands or something not long ago and their founder / MD has left so can't vouch for how they'd perform now.
Extended warranty as provided by the manufacturer is worthwhile.
I bought a Land Rover and got their 2 year extended warranty thrown in. In first year they have covered a call out by LR assist, dealer had to replace the egr valve, diagnostics time then change, in total 4 days, so got a LR to drive round in.
Then a knocking noise, found to be a drop link, replaced in 4 hrs so no car needed.
Couple of weeks ago, LR assist called due to a reduced performance light. Took 5 days to trace a wiring fault including ordering in a part harness and replace, given a Jag to use.
The above cost me nothing extra.
Two things i have learnt, the LR hasn't been too reliable.
The service and cover from LR warranty and Assist has been superb.
I believe if bought the warranty costs around £800 per year, not just repair but includes LR Assist and replacement cars if needed.
I bought a Land Rover and got their 2 year extended warranty thrown in. In first year they have covered a call out by LR assist, dealer had to replace the egr valve, diagnostics time then change, in total 4 days, so got a LR to drive round in.
Then a knocking noise, found to be a drop link, replaced in 4 hrs so no car needed.
Couple of weeks ago, LR assist called due to a reduced performance light. Took 5 days to trace a wiring fault including ordering in a part harness and replace, given a Jag to use.
The above cost me nothing extra.
Two things i have learnt, the LR hasn't been too reliable.
The service and cover from LR warranty and Assist has been superb.
I believe if bought the warranty costs around £800 per year, not just repair but includes LR Assist and replacement cars if needed.
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