Washing machine woes

[Huskyman]

To cut a long story short my grandparents bought a washing machine in April 2015 from a one man band, who promptly told them after he installed the machine In a half arsed fashion that he was retiring. Fast forward to March 2016 the machine is walking out from under the counter on a spin cycle despite the fact it is level and the floor is solid. I re-levelled it using a spirit level and the blasted thing started doing it again, so the serial number was given and they sent an engineer out, who did very little other than take the lid off and wobble the drum, before leaving. It was still doing it so another engineer was booked who never bothered to turn up!!

The appliance is still doing this but my grandmother put up with this(!!!) until now.
After getting hold of the appliance manufacturer they asked me for proof of purchase, which was duly sent, and they are now claiming that it was bought in 2005 from the receipt...
This model wasn't on sale 11 years ago. The machine has a 5 year guarantee, but they keep refusing to send an engineer.
I'm considering legal recourse but my first step is to report them to trading standards.

Any thoughts on this?

[HantsRat]

Superglue?

[anonymous-user]

What did they say when you told them it's obviously a typo on the receipt given the machine wasn't being made in 2005?

[Peanut Gallery]

Confirm the stops have been removed, so the barrel can wobble around in the machine?

If it is a feature not a bug, sit it on a square of carpet. This helps hold it in place.

[Dr Doofenshmirtz]

They have dampers just like on a car's suspension. They're usually a couple of tubes at the bottom, one end attached to the drum, the other on the casing.
I suspect one or more of them has failed. You probably wouldn't find it just by looking unless it's snapped in two.

[Huskyman]

Hi,
Thanks for the replies. I have checked the drum is free to move, and that the suspension springs and dampers are intact. I have explained that the receipt is a typo but they won't budge. This machine has done this pretty much from day one, it still does it when placed on a carpet, it looks like the distribution cycle and the limit of drum movement isn't working properly as no machine should do this.

Due to the riticence of the manufacturer and that the machine injured my Grandmother I have handed the matter over to trading standards. Even though the trader was a one man band he is still responsible up to six years after point of sale of the machine.
Because the point of sale was pre October 2015 it is still under the Sales Of Goods Act.

The citizens advice beureu were excellent.