BMW F34 Problems
Discussion
Hi Everyone I wonder if someone can give me some advice please?
I recently purchased a 2014 BMW 330D GT from a BMW dealership with 17300 miles on it. On my first test drive I noticed nothing wrong and was very impressed. Two weeks later during a second test drive I was immediately aware that the car was pulling badly to the left. The sales man agreed and said it would be put right before I purchased the car. When I went to collect it I was told it was not ready and required a part which I have later learned was a track rod. end or similar.
All was well for a week then I noticed a vibration and drumming noise coming through the car especially on left hand curves at around 60mph. No wheel balance vibration. This got worse. I changed the rear tyres as I got two punctures the same day and was told the run flats could not be repaired. I then returned the car to sort out the vibration and was told it was the tyres being of different wear (xdrive) so front tyres were replaced. The tracking was done a second time.
The car is no better with a quite noticeable vibration and woolly feel to the steering. Not nice at all and rather disappointing. No One at the dealership can tell me if the steering should sharpen up when changing from comfort to sport. It did when I first got the car but now does not and there is no change to the steering feel in any mode. I find it surprising that BMW technicians do not seem to know what the various modes actually do. Can anyone help with this please? I have been told that it is functioning correctly. I have the Msport plus package fitted.
I am not sure what to do now as I have a car which cost nearly £30k that I do not enjoy driving. My Subaru Forrester 2.5 was streets ahead of the BMW.
Any advice would be gratefully received.
Thanks in anticipation.
I recently purchased a 2014 BMW 330D GT from a BMW dealership with 17300 miles on it. On my first test drive I noticed nothing wrong and was very impressed. Two weeks later during a second test drive I was immediately aware that the car was pulling badly to the left. The sales man agreed and said it would be put right before I purchased the car. When I went to collect it I was told it was not ready and required a part which I have later learned was a track rod. end or similar.
All was well for a week then I noticed a vibration and drumming noise coming through the car especially on left hand curves at around 60mph. No wheel balance vibration. This got worse. I changed the rear tyres as I got two punctures the same day and was told the run flats could not be repaired. I then returned the car to sort out the vibration and was told it was the tyres being of different wear (xdrive) so front tyres were replaced. The tracking was done a second time.
The car is no better with a quite noticeable vibration and woolly feel to the steering. Not nice at all and rather disappointing. No One at the dealership can tell me if the steering should sharpen up when changing from comfort to sport. It did when I first got the car but now does not and there is no change to the steering feel in any mode. I find it surprising that BMW technicians do not seem to know what the various modes actually do. Can anyone help with this please? I have been told that it is functioning correctly. I have the Msport plus package fitted.
I am not sure what to do now as I have a car which cost nearly £30k that I do not enjoy driving. My Subaru Forrester 2.5 was streets ahead of the BMW.
Any advice would be gratefully received.
Thanks in anticipation.
I am sorry you are having these issues.
You can do a couple of things
1- go to different BMW garage, the warranty you have should work at official service places
2- complain to people higher up within your service area about the issue and keep a record of all the interactions you had regarding the problem.
3- if the car is bought under finance, you can contact them and tell them of the cars issues. As the car is legally there property they will either put pressure on the garage to fix the issue or give you a full refund if the car is not fixed in reasonable time.
If you get the finance company involved I knew someone who got a full refund plus any expenditure like tyres and was compensated for him having to use a bus to get to work etc.
But I would suggest only using option 3 when you have tried second opinions and pressuring the dealership you bought it from to fix it or replace the car with something similar.
If you want more solid advice I know he used to a government helpline to see what options he had.
Sorry if any of this advice is wrong just remember a colleague going through this situation
You can do a couple of things
1- go to different BMW garage, the warranty you have should work at official service places
2- complain to people higher up within your service area about the issue and keep a record of all the interactions you had regarding the problem.
3- if the car is bought under finance, you can contact them and tell them of the cars issues. As the car is legally there property they will either put pressure on the garage to fix the issue or give you a full refund if the car is not fixed in reasonable time.
If you get the finance company involved I knew someone who got a full refund plus any expenditure like tyres and was compensated for him having to use a bus to get to work etc.
But I would suggest only using option 3 when you have tried second opinions and pressuring the dealership you bought it from to fix it or replace the car with something similar.
If you want more solid advice I know he used to a government helpline to see what options he had.
Sorry if any of this advice is wrong just remember a colleague going through this situation
smallford said:
No One at the dealership can tell me if the steering should sharpen up when changing from comfort to sport. It did when I first got the car but now does not and there is no change to the steering feel in any mode. I find it surprising that BMW technicians do not seem to know what the various modes actually do. Can anyone help with this please? I have been told that it is functioning correctly. I have the Msport plus package fitted.
I have a similarly equipped 2014 F30 335d.The Sport mode is configurable within the iDrive - it can be set to one of three options - Drivetrain / Chassis / both. If it is set to either Chassis or both then yes the steering should weight up noticeably when you go from Comfort to Sport. I'm not sure I would describe it as getting sharper, but heavier certainly.
Whatever the iDrive setting, moving from Comfort to Sport+ will weight up the steering. If it isn't doing it then something is clearly wrong.
I agree with you that the level of knowledge amongst many dealers is disgraceful. I have the impression they could just as well be selling washing machines.
In your situation, I would be trying to reject the car. It shouldn't be up to you to solve this problem.
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