Any ebayers able to help

[wjwren]

I'm trying to return an extension lead that I bought off eBay, it arrived with a smashed front. The seller sent me a pre paid postage form. I went to the post office and they said I can't send it without the sellers ppi paperwork to show it's been paid as it's on account. The seller is not being helpful and it's now past the eBay 30 day opening a case policy.

[xjay1337]

How much is the extension lead?

Can you not just ship it back and claim for the return postage? Have you raised a case with Ebay prior to the 30 day period?
Paypal may offer you additional protection here.

[wjwren]

its over the 30 day so i cant open a case. the lead was £25.

[zedx19]

Open a case, ebay should provide a return label which you can drop off at the Post Office.

[wjwren]

ive opened a case and he has closed it straight away. Sent him a message and he is now ignoring me.

[zedx19]

He can't just close the case without a resolution? Has he closed the case and you've been refunded? In which case, just bin the faulty product?

[Octoposse]

PayPal?

Just send it back and claim - as long as the postage is the same as the original postage to you you'll get it back as well. Even if he ignores or fights it, you'll be refunded in the end.

Keep proof of posting, etc - you can scan an image and put that on the dispute as well. Probably unnecessary, but won't cost you anything.

[wjwren]

zedx19 said:

He can't just close the case without a resolution? Has he closed the case and you've been refunded? In which case, just bin the faulty product?

I opened a case but then had this email:


The seller declined the return request.

As its been more than 30 days then they can decline it. Do you think it's better to go through paypal?

[Winky151]

But you initially contacted him about the issue before the 30 days correct? How did you contact him - via ebay messenger I would imagine in which case you have copies of the conversation you can take to ebay. Failing that, raise it with Paypal & threaten/leave negative feedback.

[wjwren]

will contact ebay now and see if they can help.

[zedx19]

How much did the extension lead cost?

[wjwren]

£25

just spoke to ebay they have refunded it now. Result.

[soad]

zedx19 said:

How much did the extension lead cost?

Skipped reading the whole thread?

[CoolHands]

blimey how long was it

[Alucidnation]

It took you over 30 days to organise sending an extension lead back that arrived damaged?

[wjwren]

wjwren said:

The seller sent me a pre paid postage form.

I emailed him the day it arrived broken, week later he sent me a label. I went on holiday came back tried to post it didnt work, emailed him again he said no its on account try again, i went again still no joy, spoke to sorting office they said the same. Emailed him again this went on few more days then it was over 30 days.

Ebay refunded me today and told me to bin the item