Aston Martin - Newcastle
Discussion
I would like to say a few words of recognition and thanks to the team at Aston Newcastle.
There is at times a lot of bad press about some main dealers, independents etc and from personal experience justifiably so, the team at Newcastle were very helpful, friendly and reassuring for me when my DBS recently failed to start as they were when I was getting a service last September.
I had been having problems with the battery discharging if stood over a period of around 10 days, but running and starting fine if used regular.
Then a couple of weeks ago the engine would not fire up, there was not enough power in the battery after being stood for only a week after a charge up and subsequent run out for a couple of hours the car failed to start immediately once back and parked up.
Charging of the battery eventually allowed me to get the engine turning over and started, I found the charge time required was longer each time I ran then tried to start the car.
After a telephone conversation with Stephen on service I booked in for investigation.
This showed that the tracker was at fault and as a result the battery was also beyond further use.
A new battery fitted and tracker issue resolved, car returned the following day, a big thanks to the team a Newcastle, from the staff on reception who offer a friendly smile and welcoming atmosphere when you arrive to the service team and sales people these are a credit to Paul Thursby.
It is a pleasure to visit this dealership, some great examples of the Aston range on display both new and used.
Will see you all again in September for the next service.
There is at times a lot of bad press about some main dealers, independents etc and from personal experience justifiably so, the team at Newcastle were very helpful, friendly and reassuring for me when my DBS recently failed to start as they were when I was getting a service last September.
I had been having problems with the battery discharging if stood over a period of around 10 days, but running and starting fine if used regular.
Then a couple of weeks ago the engine would not fire up, there was not enough power in the battery after being stood for only a week after a charge up and subsequent run out for a couple of hours the car failed to start immediately once back and parked up.
Charging of the battery eventually allowed me to get the engine turning over and started, I found the charge time required was longer each time I ran then tried to start the car.
After a telephone conversation with Stephen on service I booked in for investigation.
This showed that the tracker was at fault and as a result the battery was also beyond further use.
A new battery fitted and tracker issue resolved, car returned the following day, a big thanks to the team a Newcastle, from the staff on reception who offer a friendly smile and welcoming atmosphere when you arrive to the service team and sales people these are a credit to Paul Thursby.
It is a pleasure to visit this dealership, some great examples of the Aston range on display both new and used.
Will see you all again in September for the next service.
Nice to hear, so often on the internet, the forums just become places for people to complain. I too purchased a car from Newcastle AM last year and have had great service since. Faultless ...just a shame for me they are 2 1/2 hours each way. Ive used 1/2 dozen dealers and a few specialist over the last 10 years, usually coinciding with my work location or flight bookings. Newcastle are one of the best.
Another thumbs up from me too - just picked my 05 DB9 from them following an annual service and they were great.
To be honest i was a bit concerned they wouldn't be interested in an 'older car' and would just look to charge the earth for a routine check and service but this couldn't be further from the truth. They were really friendly and helpful and the prices were very reasonable too bearing in mind we are talking about Aston Martins.
The icing on the cake was i had a go in a Vanquish S and a V12V S too!
Nice guys, great service and I'll definitely be going back.
Note: Not connected to them in any way, just a happy customer!
To be honest i was a bit concerned they wouldn't be interested in an 'older car' and would just look to charge the earth for a routine check and service but this couldn't be further from the truth. They were really friendly and helpful and the prices were very reasonable too bearing in mind we are talking about Aston Martins.
The icing on the cake was i had a go in a Vanquish S and a V12V S too!
Nice guys, great service and I'll definitely be going back.
Note: Not connected to them in any way, just a happy customer!
I've banged on before, but I class Stephen, Paul and Chris as friends now
Stephen knows his cars, his job and most importantly his customers. Top man all round...
Chris is an honest guy...
Paul is the best DP going.
EG
Id not been up since the opening. 11 months on, non booked in appt so he could'nt prepare. "hello Mark, hows Sarah and gorgeous William (my 12 month old Son) doing?"
Sometimes it is even about the cars why you wouldnt go anywhere else.......
Stephen knows his cars, his job and most importantly his customers. Top man all round...
Chris is an honest guy...
Paul is the best DP going.
EG
Id not been up since the opening. 11 months on, non booked in appt so he could'nt prepare. "hello Mark, hows Sarah and gorgeous William (my 12 month old Son) doing?"
Sometimes it is even about the cars why you wouldnt go anywhere else.......
my post above was for the servicing side, while I was there I spotted and fell in love with a Vantage V12S and simply had to have it!
Dealt with chris and Tony and both were spot on and great to deal with - pleasant, approachable and easy to talk to and no pressure to buy just a generally easy going approach. They know their stuff about cars too.
I know they are sales guys and are there to sell cars and separate you from your hard earned, that's their job but it's how you go about doing what you do that makes the difference in my opinion and AM Newcastle have good guys.
Put it this way, I used to have a Mercedes Benz daily driver, decent car but unfortunately it had to keep going to my local dealer (I live near Newcastle) for servicing, tyres, etc - I no longer have a Mercedes Benz and won't buy another for the foreseeable future mainly due to the dealer and MB customer care (or lack of!).
So again, thumbs up to AM Newcastle, on both fronts now, servicing and sales.
Dealt with chris and Tony and both were spot on and great to deal with - pleasant, approachable and easy to talk to and no pressure to buy just a generally easy going approach. They know their stuff about cars too.
I know they are sales guys and are there to sell cars and separate you from your hard earned, that's their job but it's how you go about doing what you do that makes the difference in my opinion and AM Newcastle have good guys.
Put it this way, I used to have a Mercedes Benz daily driver, decent car but unfortunately it had to keep going to my local dealer (I live near Newcastle) for servicing, tyres, etc - I no longer have a Mercedes Benz and won't buy another for the foreseeable future mainly due to the dealer and MB customer care (or lack of!).
So again, thumbs up to AM Newcastle, on both fronts now, servicing and sales.
Edited by peteA on Wednesday 5th July 08:32
malpaso said:
A new battery fitted and tracker issue resolved, car returned the following day, a big thanks to the team a Newcastle, from the staff on reception who offer a friendly smile and welcoming atmosphere when you arrive to the service team and sales people these are a credit to Paul Thursby.
I've experienced the welcoming atmosphere myself when I called in while passing. Paul was generous with his time and gave me a complete tour of the site including the workshop. Really is an impressive place, I can see why Aston want to update the older showrooms. Edited by Quarterly on Wednesday 5th July 07:54
I can see plenty of people have heaped praise on AM Newcastle already and I would just like to add to this list. I ended up doing a 220 mile round trip for my annual service. I normally use JCT600 on my doorstep and don't have any complaints about them. However Newcastle AM have been treating me like a VIP even though I had not spent a penny with them up until yesterday. Stephen the service advisor is a very helpful and accommodating chap and even took me for a guided tour around the facility. I was also given a drive and ride opportunity with a pro Aston driver in a Vanquish S. The sound that thing makes is phenomenal! Can't recommend them highly enough. 
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