F31 Service/warranty
Discussion
Hi,
Picked up an F31 320d today which had its 1st service done by the supplying dealer (non BMW car supermarket). Slightly narked as I let this pass me by but nevermind.
Idrive has been reset so it now says oil service in 19k, but there is no service record in idrive. I do have the paperwork stating it has been completed.
I know you can service outside of dealer network under EU rules without impacting warranty, but can this service be added into idrive afterwards (even if it lists as non dealer)?
And if I have any warranty issues then I'll have to take all my paperwork with me?
Thanks
Picked up an F31 320d today which had its 1st service done by the supplying dealer (non BMW car supermarket). Slightly narked as I let this pass me by but nevermind.
Idrive has been reset so it now says oil service in 19k, but there is no service record in idrive. I do have the paperwork stating it has been completed.
I know you can service outside of dealer network under EU rules without impacting warranty, but can this service be added into idrive afterwards (even if it lists as non dealer)?
And if I have any warranty issues then I'll have to take all my paperwork with me?
Thanks
I've a 2017 X1, yet to have a service but was told by selling dealer, no service book but as all info is on the key all I'd need to do if, say, proving the service history on selling the car is to get BMW to run a printout from the key being read.
They didn't say service history was stored electronically in iDrive i.e. to be visible, I presume, to me at a twiddle of the console.
I think in your case, I'd pop into a BMW dealer and ask them to read the key to make sure there is something stored as I've read it's easy to do a reset of service indicator so maybe that's all they did after (I assume) doing the service.
And, if it there is info, then ask BMWs advice on how it gets displayed on iDrive.
I don't see any resistance from them, after all it was done before you bought the car.
I agree on the EU rule, though on my last reading it still needed to be VAT registered and BMW parts used, so always keep an invoice showing these things.
I'm sure a good BMW Indy could do all the necessary iDrive updates, so the tech (or technique) is "out there," and it's just unfortunate that the seller didn't couldn't, or couldn't give a s
t.
If BMW can't/won't update iDrive for you, then I think the onus is on the seller to have done this properly. I'd go back and challenge them. And if no record at all, ask for compensation and get BMW to do another oil service !
They didn't say service history was stored electronically in iDrive i.e. to be visible, I presume, to me at a twiddle of the console.
I think in your case, I'd pop into a BMW dealer and ask them to read the key to make sure there is something stored as I've read it's easy to do a reset of service indicator so maybe that's all they did after (I assume) doing the service.
And, if it there is info, then ask BMWs advice on how it gets displayed on iDrive.
I don't see any resistance from them, after all it was done before you bought the car.
I agree on the EU rule, though on my last reading it still needed to be VAT registered and BMW parts used, so always keep an invoice showing these things.
I'm sure a good BMW Indy could do all the necessary iDrive updates, so the tech (or technique) is "out there," and it's just unfortunate that the seller didn't couldn't, or couldn't give a s
t. If BMW can't/won't update iDrive for you, then I think the onus is on the seller to have done this properly. I'd go back and challenge them. And if no record at all, ask for compensation and get BMW to do another oil service !
I had a slightly different problem recently but it might shed some light on your problem.
The car is a 2013 F30 that is fully dealer serviced. About a month ago it went in for a full service. When I went to collect the car I found that the "due service soon" messages on the dash had been reset but the service history had not been up-dated. I went back to the Service Reception and they checked the key fob. They told me all the service was on the fob and the car should up-date itself from the fob. They came out to the yard with me and made several attempts to get the service history uploaded but it did not work. They then told me to come back another day and bring all the keys.
A week later I went back with all the keys and there was a similar performance, they said all the service history was on the key fobs but it would not up-load to the car. Eventually they brought out a technician and he said to leave it to him and wait for about half an hour. Sure enough he got the service uploaded but was saying very little about how he did it. I asked him did he up-load through the key fob or the diagnostic socket and he indicated that it was done through the diagnostic socket.
The car is a 2013 F30 that is fully dealer serviced. About a month ago it went in for a full service. When I went to collect the car I found that the "due service soon" messages on the dash had been reset but the service history had not been up-dated. I went back to the Service Reception and they checked the key fob. They told me all the service was on the fob and the car should up-date itself from the fob. They came out to the yard with me and made several attempts to get the service history uploaded but it did not work. They then told me to come back another day and bring all the keys.
A week later I went back with all the keys and there was a similar performance, they said all the service history was on the key fobs but it would not up-load to the car. Eventually they brought out a technician and he said to leave it to him and wait for about half an hour. Sure enough he got the service uploaded but was saying very little about how he did it. I asked him did he up-load through the key fob or the diagnostic socket and he indicated that it was done through the diagnostic socket.
Cheers I'm not going to kick off with the supplying dealer as tbh I know i won't get anywhere (begins with 'm' ends in 'oint')
However if I can get an Indy to redo an oil service so it shows in idrive I'll look into that.
Just a pain really as the car is a good spec in good condition and got a pretty good price for my old golf but nevermind
However if I can get an Indy to redo an oil service so it shows in idrive I'll look into that.
Just a pain really as the car is a good spec in good condition and got a pretty good price for my old golf but nevermind
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