Distance selling regs

[techmoan]

Simple question...

A produce is purchase over the phone or online but collected from the store to save waiting for delivery. Can this item be returned within 14 days under distance selling regs?

[PurpleMoonlight]

No.

[E36GUY]

Distance selling regs apply to online purchases AFAIK. Not items bought directly as you state.

[Stormfly1985]

My understanding is if you ordered and paid for the product online or over the phone, then the regs do apply. If you pay at the store when you collect (like PC World offer) then it doesn't apply as you have the chance to inspect the product before you pay.

[techmoan]

Yes payment would be made over the phone or online.

[PurpleMoonlight]

Stormfly1985 said:

My understanding is if you ordered and paid for the product online or over the phone, then the regs do apply. If you pay at the store when you collect (like PC World offer) then it doesn't apply as you have the chance to inspect the product before you pay.

You have the chance to inspect when you collect.

If you leave with the goods your 14 day right to reject ceases.

[Boosted LS1]

Do distance selling regs apply these days? I thought they'd been superceded.

[Durzel]

No they're still valid.

They are designed to protect online only purchases, since you have no ability to inspect the product beforehand. Obviously if you go into the store to pick it up this doesn't apply (even if it's boxed)

[stemll]

Durzel said:

No they're still valid.

They are designed to protect online only purchases, since you have no ability to inspect the product beforehand. Obviously if you go into the store to pick it up this doesn't apply (even if it's boxed)

No they're not

Replaced in June 2014 by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

[Durzel]

stemll said:

No they're not

Replaced in June 2014 by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Apologies, I stand corrected!

[dmsims]

PurpleMoonlight said:

No.

is the wrong answer

This all comes down to where th contract was concluded

[PurpleMoonlight]

dmsims said:

is the wrong answer

This all comes down to where th contract was concluded

On collection in person in this instance.

[Cliftonite]

Boosted LS1 said:

Do distance selling regs apply these days? I thought they'd been superceded.

Superseded.



(Yes, I know! Once a knob, always a knob. I just can't help myself)!

[dmsims]

PurpleMoonlight said:

dmsims said:

is the wrong answer

This all comes down to where th contract was concluded

On collection in person in this instance.

No

[Mojooo]

Generally speaking a purchase is CONCLUDED on payment.

So it depends

Have you actually purchased it and then are collecting (regulations apply)

or have you just reserved it and are paying/forming a contract on collection (regulations don't apply).

[Red Devil]

A contract needs an offer, acceptance, and consideration in order to be formed. However the legislation doesnt refer to that: it says concluded. If the seller has a clause in its T&Cs which expressly states that the contract is only concluded when the goods are collected from the sellers business premises then that might cover it. IANAL so can't say whether it would fly. Any qualified legal practitioners in the house?