What's going on?

[impetuous]

Hello

Sent a parcel, mail order, to a customer, £50 retail value.

Received a call today, "I'm Mr X, I live at 123 Acacia Avenue, why did you send this to my house?"

Contacted customer, who responded "I'm Mrs Y, I definitely live at 123 Acacia Avenue".

Same postcode, same address.

Both parties have confirmed numerous times their address, Mrs Y in writing three times.

So, I asked Mr X if he knew Mrs Y - never heard of her.

I asked Mrs Y if she knew Mr X - never heard of him.

Mrs Y is asking for goods to be sent again to 123 Acacia Avenue and threatening to report us if we don't.

Mr X is nice man, we chatted on phone. He's concerned why he's been "targeted", states he lives in semi-detached house as only occupants.

Sold through one of the major online sites ... so don't want to lose feedback or have an official claim instigated.

Nice of Mr X to be honest, call me, and send parcel back to us.

Goods are specialist items, last thing you'd be able to sell in a pub.

It simply doesn't make sense.

Any thoughts?

[PurpleMoonlight]

When you get the goods back, cancel the sale and refund Mrs Y.

Mrs Y is probably a fruitloop.

[Simpo Two]

No idea. If you send it again the same thing might happen. Maybe send it to her work address if she has one? Or to a trusted friend nearby?

ETA Then again Mr Moonlight may have the simplest answer.

[mikees]

Ask to see a pic of a utility bill with her name and address on.

M

[IIIRestorerIII]

Read about this earlier on here. See if they can both send you their three words.

For reference 123 Acacia Avenue comes up as https://map.what3words.com/hunt.maps.season

[boyse7en]

Worth checking the electoral register to see the name of occupants?

[RizzoTheRat]

Can you find the house on Google streetview, send them both a screenshot and ask if its theirs?

Maybe they're going through a really messy divorce and trying to piss each other off

[impetuous]

Thank you for the suggestions.

I would happily cancel and refund, but don't want to lose my 100% feedback, and I also have a pride in always delivering my items.

Thank you but sorry IIIRestorerIII - that was a false address for customer privacy - I was thinking of Eric Wimp as Banana Man, who lived at Acacia Avenue.

Have looked at Google Streetview, nice semi-detached house.

The man who received the parcel, with his address, is totally clear he lives there.

The lady who ordered the parcel, with her address, is totally clear she lives there.

I don't like a mystery!

[Smiler.]

Mr X?

Mrs Y?

Obviously some sort of plot.

[TwistingMyMelon]

Sounds like fraud/someone is lying

Tried googling the address? Might bring up info

Otherwise I would ask the orderer for further proof of address

[Simpo Two]

Smiler. said:

Mr X?

Mrs Y?

Obviously some sort of plot.

Now that's clever..

[anonymous-user]

Maybe they're coordinating the fraud?

[foobies]

It's hard to say without more info, but in certain areas there are on-going cases of 'interception fraud' - for lack of a better name.

Basically, unscrupulous Mrs Y could be ordering stuff with a stolen credit card or hacked PayPal account. Obviously they don't want to have it delivered to their own address if they've paid on a stolen card or borrowed PayPal account. So they find a nice house somewhere and use that address instead. Then they sit outside that house, or across the road, all day long until the postman/courier turns up. They then spring out and sign for the item, the postman/courier believing they're the resident. DPD in particular make this fraud easier to instigate, because they let you know what time they'll be delivering (so Mrs Y can be getting on with other frauds throughout the day).

I could be totally wrong, but we've seen case of the above in London recently.

Unless you're really, really concerned about feedback I'd take refund it and take a chance on crap feedback. If they do leave it, then try explaining to customer service on whichever platform it is.