Online payment fail
Discussion
Not sure if this is correct forum, but here goes.
Made an online payment from my bank account using my ipad from home. Set up the one off and clicked the buttons, payment goes ahead. As usual a four code digit comes through from the bank as its security check. Phone call asks me to pad in the code number, which I do, system confirms acceptance of payment.
Today receive email from my car insurer advising that my car insurance has lapsed! Email back advising online payment made. Phoned insurer and paid with card, so at least covered now.
Went into bank branch today and explained what happened" thus far they are at a loss as to what has gone wrong. My cash never left my account and the system, thus far reveals nothing about he transaction.
I have requested that an investigation should be considered as I find it confidence sapping.
Anybody else had such a situation?
Made an online payment from my bank account using my ipad from home. Set up the one off and clicked the buttons, payment goes ahead. As usual a four code digit comes through from the bank as its security check. Phone call asks me to pad in the code number, which I do, system confirms acceptance of payment.
Today receive email from my car insurer advising that my car insurance has lapsed! Email back advising online payment made. Phoned insurer and paid with card, so at least covered now.
Went into bank branch today and explained what happened" thus far they are at a loss as to what has gone wrong. My cash never left my account and the system, thus far reveals nothing about he transaction.
I have requested that an investigation should be considered as I find it confidence sapping.
Anybody else had such a situation?
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