1000 Text over 500 Limit - HELP
Discussion
Not sure if in the right place
I have an O2 mobile phone account for my son (14 yrs old) with a limit of 500 Text a month. This morning I receive an Email from O2 saying..
Your bill normally comes to £X. But this month you've already spent £120.32 more than that
So i call O2 to find out why, and it transpires my son has sent 1440 text this month to a girlfriend. Turns out O2 don't send out a warning text that you have reached your limit once your inclusive inclusive texts has been used but they do on DATA.
So where do i stand on this? Do you think i have a case to negotiate the bill down?
As you can imagine i'm not happy with the prospect of a large bill at the end of the month
I have an O2 mobile phone account for my son (14 yrs old) with a limit of 500 Text a month. This morning I receive an Email from O2 saying..
Your bill normally comes to £X. But this month you've already spent £120.32 more than that
So i call O2 to find out why, and it transpires my son has sent 1440 text this month to a girlfriend. Turns out O2 don't send out a warning text that you have reached your limit once your inclusive inclusive texts has been used but they do on DATA.
So where do i stand on this? Do you think i have a case to negotiate the bill down?
As you can imagine i'm not happy with the prospect of a large bill at the end of the month
Edited by Melman Giraffe on Monday 16th October 13:05
Edited by Melman Giraffe on Monday 16th October 13:37
Edited by Melman Giraffe on Tuesday 17th October 08:41
my mum encountered a similar issue with my younger brother. she called the phone company (vodafone) and negotiated a discount, its highly unlikely they'll wave the fee all together but may well offer a good will gesture.
as a side note how much is the contract? and have you added a payment cap?
i have a tesco mobile sim that gives me unlimited texts, 500 mins and 1gb data i only pay £7 a month with a saftey buffer of £2.50 (which saved me a fair few quid on holiday)
as a side note how much is the contract? and have you added a payment cap?
i have a tesco mobile sim that gives me unlimited texts, 500 mins and 1gb data i only pay £7 a month with a saftey buffer of £2.50 (which saved me a fair few quid on holiday)
MrAverage said:
my mum encountered a similar issue with my younger brother. she called the phone company (vodafone) and negotiated a discount, its highly unlikely they'll wave the fee all together but may well offer a good will gesture.
as a side note how much is the contract? and have you added a payment cap?
i have a tesco mobile sim that gives me unlimited texts, 500 mins and 1gb data i only pay £7 a month with a saftey buffer of £2.50 (which saved me a fair few quid on holiday)
Good to know. as a side note how much is the contract? and have you added a payment cap?
i have a tesco mobile sim that gives me unlimited texts, 500 mins and 1gb data i only pay £7 a month with a saftey buffer of £2.50 (which saved me a fair few quid on holiday)
His tariff 10GB DATA, 500 mins and 500 text £26 per month
Melman Giraffe said:
Good to know.
His tariff 10GB DATA, 500 mins and 500 text £26 per month
Mine is with BTHis tariff 10GB DATA, 500 mins and 500 text £26 per month
Unlimited calls, unlimited texts :- £5 a month!
OK, data is only 500mb, but it picks up BT Mobile wifi in many places (inc Home, obviously) so that doesn't eat into the allowance.
Ascayman said:
Why should they reduce it? you had a contract for 500 texts, your son sent 1500.
Suck it up.
My thoughts exactly. Important life lesson - you have to pay for things you buy. Suck it up.
Perhaps you should be asking your son how he's going to pay the bill?
(Next time I go shopping I shall fill my trolley with £200 worth of food and when at the till I'll say "I only have £100 on me, can we negotiate". I wonder what they'll say?)
Melman Giraffe said:
Ascayman said:
Why should they reduce it? you had a contract for 500 texts, your son sent 1500.
Suck it up.
Because he didn't receive a warning text to say he was at his limit which i would have thought was standard practice. Suck it up.
Suck up - No
You can ask for good will, but you should be asking how he is going to contribute. He's 14 now.
Melman Giraffe said:
Because he didn't receive a warning text to say he was at his limit which i would have thought was standard practice.
Suck up - No
You don't receive a warning text before sticking your genitals in bee hive, either. Trust me, I know.Suck up - No
You gave a contract phone to your son, he abused it, you pay for it. You're the responsible party in the contract. You assumed something was standard practice but didn't check if it was or not. It's your liability, I'm afraid.
Quite why everyone tries to weasel out of things these days is beyond me.
Rawwr said:
Quite why everyone tries to weasel out of things these days is beyond me.
Because, as a rule of thumb, it works, and they can successfully weasel away.Stark black and white, the OP's son incurred the costs quite rightly, and the OP owes the money.
I find occasionally going over tariffs useful in the past, because you could point out to the retentions team that you were over ARPU, and they might treat you as a human with loyalty, but that's not useful here.
It doesn't hurt to ask, explain that their systems seem to be lacking any overspend warnings on that bit of the service, that you have educated the boy, and that you would very much appreciate, in light of the x per month spend the family puts their way, a bit of a helping hand with this element of the bill. Leave the "we're offski" bits out, they don't need to be said
You could have set a capped limit for a monthly bill that couldn't be exceeded.
A 14 year old shouldn't have a contract phone anyway.
You've left yourself wide open to this and I think it's a bit rich to go back and ask them to reduce the bill. You obviously signed the contract.
A 14 year old shouldn't have a contract phone anyway.
You've left yourself wide open to this and I think it's a bit rich to go back and ask them to reduce the bill. You obviously signed the contract.
Edited by Driver101 on Monday 16th October 14:02
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