Xbox One X Project Scorpio won’t hold a network connection

[XMG5]

Guys please forgive me if this has been discussed but a search failed to find it.

I had my xBox Project Scorpio for Xmas and it won’t hold a connection to my wireless fibre network. It’ll connect when I first turn it on but then randomly ‘forgets’ the previously enter network details and require me to setup my connection information again. It has repeated this frequently in the 3 days since I set it up.

I have a standard xBox One which worked flawlessly on the same network/router as does my xBox 360, PS4 Pro and PS3.

I used Microsoft’s Tech Help agent online chat for an hour but that was a total failure which never got close to feeling he could identify the issue.

The best he could offer was “connect to your router using an Ethernet cable as we intended it to be”.

The MS Forums seem to have other users with the same problem but no resolutions.

Any advice and help will be gratefully received.

[Kaelic]

I find the X does seem to have a flaky WiFi connection mine does lag out a lot when on wireless

[XMG5]

Kaelic said:

I find the X does seem to have a flaky WiFi connection mine does lag out a lot when on wireless

It makes it impossible to play multiplayer games online and surely there must be a problem with the Xs network card to keep dropping out and seemingly forgetting the settings like this?

This never happened with my One which I only changed up to the X for the ‘higher specs’.

[spudgun GB]

funnily enough mine did the same with a wired connection. Netflix would just drop out and I had to restart the xbox to reconnect to the network.

I did fix the problem, I ended up having to allocate a fixed ip address for the xbox one x. I added all the other info manually as well. I had to allocate that IP address permanently in the router as well. After that it was ok, until the xbox one X died.....