Renault Delivery
Discussion
Last year I ordered a Renault Megane Sport Tourer from my local dealer. I was told I should have to wait 3 months, which was no problem. A car arrived at the dealership on time but I was informed that somehow the 'wrong model' had been ordered. Would I therefore: 1) accept the lower spec model? 2) cancel and go elsewhere? or 3) wait for '5 months' the car I had ordered to be delivered? I chose the 3rd choice as the dealer offered a reasonable cash incentive...after I had been bloody angry! But 5 months???
This took me to December 2017. At the beginning of December I phoned the dealer and was told the date on their system was "25th December" (I kid you not!) but as the car would not fit down my chimney I advised them I should collect it soon after. Post Christmas I phoned again, still no car but was told "the 7" (today). Still no car.
I have spoken to Renault customer services on several occasions and found them to be worse than useless. Were I spending a few quid on a wheelbarrow I might be left non-plussed but put up with it but to be talking in excess of £20K I am in orbit!
In the middle of last week the customer service agent said she would ring me within 2 days to give me an update. Guess what? Friday came (day 2): no call. So I have now written to the Managing Director of Renault UK giving him a blow-by-blow account of my saga and asking if he thought I should be recommending Renault to my neighbours, family and friends? Were I to own shares in Renault I'd be selling them because this is a company whose track record leads me to believe they have no future because:
1) They are unable to keep to a timetable
2) They offer Poor customer liaison
3) Failure of customer services to keep to an agreed timetable (eg not phoning me back as planned)
This took me to December 2017. At the beginning of December I phoned the dealer and was told the date on their system was "25th December" (I kid you not!) but as the car would not fit down my chimney I advised them I should collect it soon after. Post Christmas I phoned again, still no car but was told "the 7" (today). Still no car.
I have spoken to Renault customer services on several occasions and found them to be worse than useless. Were I spending a few quid on a wheelbarrow I might be left non-plussed but put up with it but to be talking in excess of £20K I am in orbit!
In the middle of last week the customer service agent said she would ring me within 2 days to give me an update. Guess what? Friday came (day 2): no call. So I have now written to the Managing Director of Renault UK giving him a blow-by-blow account of my saga and asking if he thought I should be recommending Renault to my neighbours, family and friends? Were I to own shares in Renault I'd be selling them because this is a company whose track record leads me to believe they have no future because:
1) They are unable to keep to a timetable
2) They offer Poor customer liaison
3) Failure of customer services to keep to an agreed timetable (eg not phoning me back as planned)
Maltravers2011 said:
. So I have now written to the Managing Director of Renault UK giving him a blow-by-blow account of my saga and asking if he thought I should be recommending Renault to my neighbours, family and friends?
Would be very interested to read the response from the managing director, if he ever does respond.Keep us posted.
Maltravers2011 said:
Amazing...start rattling the bars and windows and the car arrives!
The dealer has apologised (not that it was their fault), ket's see if Renault UK says anything
If the wrong car was ordered, it's most probably the dealers fault. They input your order, Renault build it accordingly.The dealer has apologised (not that it was their fault), ket's see if Renault UK says anything
You might have better luck with the management of the dealership or dealer group rather than Renault UK.
If it were me, I'd be making them sweat now about whether you are taking the "newly-arrived car".
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