Warranty extension - Porsche say I need to replace trim
Discussion
My Panamera 4S is approaching 8 years old. Ive had the 111 point check carried out by Porsche (Hong Kong) to allow the official warranty to be extended a further 2 years.
The Porsche Service centre said that , among other things, the interior roof trim is "loose" , and needs to be replaced before they will allow me to extend my warranty.
Quoted cost , ~ £1900 , to replace the whole of the interior roof panel.
I dont get it. I can hardly tell that there's a problem with the trim. Its not part of the current warranty covered articles, so why insist it should be replaced? A bit of glue would work in the real world, but obviously not for Porsche!
Anyone had similar issues, as i'm not hugely happy with the Porsche's insistence it has to be replaced ?
The Porsche Service centre said that , among other things, the interior roof trim is "loose" , and needs to be replaced before they will allow me to extend my warranty.
Quoted cost , ~ £1900 , to replace the whole of the interior roof panel.
I dont get it. I can hardly tell that there's a problem with the trim. Its not part of the current warranty covered articles, so why insist it should be replaced? A bit of glue would work in the real world, but obviously not for Porsche!
Anyone had similar issues, as i'm not hugely happy with the Porsche's insistence it has to be replaced ?
chris2002hk said:
My Panamera 4S is approaching 8 years old. Ive had the 111 point check carried out by Porsche (Hong Kong) to allow the official warranty to be extended a further 2 years.
The Porsche Service centre said that , among other things, the interior roof trim is "loose" , and needs to be replaced before they will allow me to extend my warranty.
Quoted cost , ~ £1900 , to replace the whole of the interior roof panel.
I dont get it. I can hardly tell that there's a problem with the trim. Its not part of the current warranty covered articles, so why insist it should be replaced? A bit of glue would work in the real world, but obviously not for Porsche!
Anyone had similar issues, as i'm not hugely happy with the Porsche's insistence it has to be replaced ?
As far as I'm concerned, if it's covered under warranty then it should be rectified under warranty. If it's not covered under warranty there is no justification for having it repaired in order to obtain the warranty renewal.The Porsche Service centre said that , among other things, the interior roof trim is "loose" , and needs to be replaced before they will allow me to extend my warranty.
Quoted cost , ~ £1900 , to replace the whole of the interior roof panel.
I dont get it. I can hardly tell that there's a problem with the trim. Its not part of the current warranty covered articles, so why insist it should be replaced? A bit of glue would work in the real world, but obviously not for Porsche!
Anyone had similar issues, as i'm not hugely happy with the Porsche's insistence it has to be replaced ?
Got a reply from Porsch today .. its not covered by the current extended warranty, but it is part of the 111 point warranty extension check . Ridiculous!
Wish I’d know this before I’d gone to Porsche and would have had it glued😂
They also found the petrol filler cap attached lanyard is broken so thats £50 for a new one . Which they don’t have stock of .
Wish I’d know this before I’d gone to Porsche and would have had it glued😂
They also found the petrol filler cap attached lanyard is broken so thats £50 for a new one . Which they don’t have stock of .
Edited by chris2002hk on Thursday 8th February 08:08
The caveat in the warranty extension states that all work must be carried out by Porsche. Any 2nd party work invalidates the current warranty and therefore the extension. Each country has varioys different rules n regs , even though all Porsch approved dealerships .
Therefore I’ll have to suck it up .
Therefore I’ll have to suck it up .
chris2002hk said:
The caveat in the warranty extension states that all work must be carried out by Porsche. Any 2nd party work invalidates the current warranty and therefore the extension. Each country has varioys different rules n regs , even though all Porsch approved dealerships .
Therefore I’ll have to suck it up .
God thats annoying! Catch 22! Therefore I’ll have to suck it up .
I must say that would seriously annoy me and would sour my relationship with an OPC.
Before you pay, why not go the double sided tape route for the headliner and then get the warranty renewed from another OPC. The warranty is via Porsche not OPC.
v8ksn said:
God thats annoying! Catch 22!
I must say that would seriously annoy me and would sour my relationship with an OPC.
Before you pay, why not go the double sided tape route for the headliner and then get the warranty renewed from another OPC. The warranty is via Porsche not OPC.
ThisI must say that would seriously annoy me and would sour my relationship with an OPC.
Before you pay, why not go the double sided tape route for the headliner and then get the warranty renewed from another OPC. The warranty is via Porsche not OPC.
Or don’t bother with their warranty, £2000 plus the warranty cost plus being tied to them for service would probably give you enough cash to deal with faults for a while
Also isn’t op in HK, is there more than one OPC?
I would complain to Porsche direct.
If the existing headliner fault is not covered by the Porsche Warranty then it makes absolutely no sense that you need to have it repaired to renew the warranty.
Certainly if you bought the car from them, have had it serviced by them, I would not want anything further to do with them to be honest, if this is how they treat customers.
If the existing headliner fault is not covered by the Porsche Warranty then it makes absolutely no sense that you need to have it repaired to renew the warranty.
Certainly if you bought the car from them, have had it serviced by them, I would not want anything further to do with them to be honest, if this is how they treat customers.
jakesmith said:
v8ksn said:
God thats annoying! Catch 22!
I must say that would seriously annoy me and would sour my relationship with an OPC.
Before you pay, why not go the double sided tape route for the headliner and then get the warranty renewed from another OPC. The warranty is via Porsche not OPC.
ThisI must say that would seriously annoy me and would sour my relationship with an OPC.
Before you pay, why not go the double sided tape route for the headliner and then get the warranty renewed from another OPC. The warranty is via Porsche not OPC.
Or don’t bother with their warranty, £2000 plus the warranty cost plus being tied to them for service would probably give you enough cash to deal with faults for a while
Also isn’t op in HK, is there more than one OPC?
Have had three 911's since and bought all outside the OPC network with no problems.
If this was my car and they treated me in this manner, I'd not bother renewing the warranty at all.
xjay1337 said:
I would complain to Porsche direct.
If the existing headliner fault is not covered by the Porsche Warranty then it makes absolutely no sense that you need to have it repaired to renew the warranty.
Certainly if you bought the car from them, have had it serviced by them, I would not want anything further to do with them to be honest, if this is how they treat customers.
So what are Porsche trying to say when replying to the OP: "...its not covered by the current extended warranty, but it is part of the 111 point warranty extension check."If the existing headliner fault is not covered by the Porsche Warranty then it makes absolutely no sense that you need to have it repaired to renew the warranty.
Certainly if you bought the car from them, have had it serviced by them, I would not want anything further to do with them to be honest, if this is how they treat customers.
Are they saying some innocent part might interfere with another part of the car and cause an issue to that part which IS under warranty? How could this apply to a headlining?
I had an issue with my pre-purchase 111 point check as I later found all four wheels had hundreds of micro stone chips which had not been pointed out to me in the report. Opening a case with Porsche GB, they initially rejected my complaint. This from Porsche GB head office:
"The 111 point check is for the mechanical items which would be covered by a warranty. As wheels are not classed as mechanical and are deemed as cosmetic, they are not afforded under the warranty. I trust the above with appease any concerns you may have had with the pitting on your vehicle and I hope you can also understand Porsche's position. Further to this, the desision made by Porsche remains unchanged."
I went back with:
"Question: If wheels are purely cosmetic, and the 111 point check is for mechanical items only, why are the wheels checked for damage during the 111 point check? See attached copy from my 111 point check from 5 Nov 14."
After a follow-up phone call, GB replied:
"Following our conversation, and as discussed, I will arrange for the 111 point check to be refunded to you. Having said this, and in light of our phone call, I have considered my offer and your reaction. I truly am keen to demonstrate that we do value you as a customer and recognise your experience, As such, I wish to increase my offer to a total of £xxxx.
I would like to apologise again for the inconvenience that has been caused throughout and for the delay in responding to you in the first instance. I hope that the above gesture goes someway to restoring your faith in the brand."
My experience is that Porsche will first reject any complaint out of hand, then they will again reject any argument, then they will consider a logical response to their illogical rejection. Then they may concede to a logical argument.
So don't allow yourself to be fobbed off. It is daft that a headlining needs to be perfect for the 111 check when it isn't a warrantable item (or a mechanical one!) so keep up the pressure for a sensible outcome.
There is only one OPC in HK with 3 outlets. Its owned by a HK conglomerate. As everything here is.
Which ever garage you visit, it goes on the central computer. They know a cars history and no way I can take it the car away and return with the lining glued up, as its now on “ the computer”. Invalid warranty . Grrrr.
The photo I posted above is not clear, but its the 111 point check list . Well, the Hong Kong version at least. The finger is pointing at item 38 , roof lining. It is clearly part of the 111 point check list and must be in “ good condition “ for warranty extension.
It all makes no sense. But here ,in HK, the warranty is around £1500 per year . Im guessing twice what you would pay in the uk ?
I claimed on the current warranty last year for a engine fault light which turned out to be the catalytic converter. It was replaced under warranty. If I had to pay for that , I believe it would have been around £5000 fitted by Porsche.
I Bought the car 2 years ago. Its got full PSH, and always had a warranty . Very rare in HK to have any service history, locals don’t bother. Really!
Owning a luxury car here
is always going to be big bucks as all parts are supplied through the main dealer and cost 2 to 3 times that of the uk. Sure there are independents, but thats not what this is about.
Im too scared of a major fault developing on the car, and so I will re new the warranty and move on .Its a gen 1 after all , lots of niggley problems , but still a great car .
Im not sure Id ever go down the Porsche warranty route in future though , and I will stick to AMGs for my family transport !
Which ever garage you visit, it goes on the central computer. They know a cars history and no way I can take it the car away and return with the lining glued up, as its now on “ the computer”. Invalid warranty . Grrrr.
The photo I posted above is not clear, but its the 111 point check list . Well, the Hong Kong version at least. The finger is pointing at item 38 , roof lining. It is clearly part of the 111 point check list and must be in “ good condition “ for warranty extension.
It all makes no sense. But here ,in HK, the warranty is around £1500 per year . Im guessing twice what you would pay in the uk ?
I claimed on the current warranty last year for a engine fault light which turned out to be the catalytic converter. It was replaced under warranty. If I had to pay for that , I believe it would have been around £5000 fitted by Porsche.
I Bought the car 2 years ago. Its got full PSH, and always had a warranty . Very rare in HK to have any service history, locals don’t bother. Really!
Owning a luxury car here
is always going to be big bucks as all parts are supplied through the main dealer and cost 2 to 3 times that of the uk. Sure there are independents, but thats not what this is about.
Im too scared of a major fault developing on the car, and so I will re new the warranty and move on .Its a gen 1 after all , lots of niggley problems , but still a great car .
Im not sure Id ever go down the Porsche warranty route in future though , and I will stick to AMGs for my family transport !
chris2002hk said:
There is only one OPC in HK with 3 outlets. Its owned by a HK conglomerate. As everything here is.
Which ever garage you visit, it goes on the central computer. They know a cars history and no way I can take it the car away and return with the lining glued up, as its now on “ the computer”. Invalid warranty . Grrrr.
The photo I posted above is not clear, but its the 111 point check list . Well, the Hong Kong version at least. The finger is pointing at item 38 , roof lining. It is clearly part of the 111 point check list and must be in “ good condition “ for warranty extension.
It all makes no sense. But here ,in HK, the warranty is around £1500 per year . Im guessing twice what you would pay in the uk ?
I claimed on the current warranty last year for a engine fault light which turned out to be the catalytic converter. It was replaced under warranty. If I had to pay for that , I believe it would have been around £5000 fitted by Porsche.
I Bought the car 2 years ago. Its got full PSH, and always had a warranty . Very rare in HK to have any service history, locals don’t bother. Really!
Owning a luxury car here
is always going to be big bucks as all parts are supplied through the main dealer and cost 2 to 3 times that of the uk. Sure there are independents, but thats not what this is about.
Im too scared of a major fault developing on the car, and so I will re new the warranty and move on .Its a gen 1 after all , lots of niggley problems , but still a great car .
Im not sure Id ever go down the Porsche warranty route in future though , and I will stick to AMGs for my family transport !
How much would the cat have cost to sort at an indi? Which ever garage you visit, it goes on the central computer. They know a cars history and no way I can take it the car away and return with the lining glued up, as its now on “ the computer”. Invalid warranty . Grrrr.
The photo I posted above is not clear, but its the 111 point check list . Well, the Hong Kong version at least. The finger is pointing at item 38 , roof lining. It is clearly part of the 111 point check list and must be in “ good condition “ for warranty extension.
It all makes no sense. But here ,in HK, the warranty is around £1500 per year . Im guessing twice what you would pay in the uk ?
I claimed on the current warranty last year for a engine fault light which turned out to be the catalytic converter. It was replaced under warranty. If I had to pay for that , I believe it would have been around £5000 fitted by Porsche.
I Bought the car 2 years ago. Its got full PSH, and always had a warranty . Very rare in HK to have any service history, locals don’t bother. Really!
Owning a luxury car here
is always going to be big bucks as all parts are supplied through the main dealer and cost 2 to 3 times that of the uk. Sure there are independents, but thats not what this is about.
Im too scared of a major fault developing on the car, and so I will re new the warranty and move on .Its a gen 1 after all , lots of niggley problems , but still a great car .
Im not sure Id ever go down the Porsche warranty route in future though , and I will stick to AMGs for my family transport !
There’s no point being really relieved to have saved £5000 if you’ve paid say £2k for the warranty, another £2k for this headlining con, another £1000 in servicing costs due to using OPC rather than an indi, another £4000 to buy the car from an OPC in the first place... and an indi could have put on a new car for £1500. These figures are out of thin air but you get the general idea
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