Ebay Buyer Dispute

[Daston]

Hey guys,

First time this has happened to me after using ebay to sell for quite a number of years. A buyer has opened a dispute to say that their item wasn't delivered. I have sent them the tracking information showing that it was signed for from their addess.

I have just gone to purchase something today via my Paypal and the buggers want £25 off me due to this dispute as paypal need to recover costs! What costs? does the buyer get an instant refund these days? Even though it shows it was delivered?

[gregs656]

Unless the dispute has been closed in their favour, the money will only be on hold from your account. It's annoying.

[podwin]

It wasn't delivered to them though (according to the buyer).

You need to speak to Royal Mail.

As the sender, you are responsible for getting the item to the buyer.

[Daston]

Ah Ok thats a bit better, I thought they had paid the bugger back. I even have a image of their signature from the delivery company!

[davek_964]

Although it could well be that the buyer is trying it on, that's not necessarily the case.

A couple of days ago, I ordered something from Amazon Prime for evening delivery. Suddenly get a notification on my phone that it's been delivered - despite the fact that it clearly wasn't.
Checked my cameras which showed the delivery driver took it to my neighbours. The house numbers in my road are unusual - they're sequential - so he'd assumed that number 3 was next to number 1.

Entirely possible that RM have screwed up something with the delivery.