Bank investigating transfers - question?
Discussion
Looking for a little advice.
I had an old employer send some money to my mothers bank account (I needed to transfer it to business outside the uk and do not have access to the branch to make the transfer in person)
the funds (13k euro) arrived into her account 3 weeks ago in 2 separate payments. She requested the transfer to my account and the bank froze her accounts whilst they investigated the transfer. Fair enough, only doing their job, expecting a 24 hour delay. 3 weeks later, still no response from them - like nothing. Call back tomorrow etc etc etc
Does anyone have any experience of this? Is this normal? How long should we expect to wait?
Thanks in advance!
I had an old employer send some money to my mothers bank account (I needed to transfer it to business outside the uk and do not have access to the branch to make the transfer in person)
the funds (13k euro) arrived into her account 3 weeks ago in 2 separate payments. She requested the transfer to my account and the bank froze her accounts whilst they investigated the transfer. Fair enough, only doing their job, expecting a 24 hour delay. 3 weeks later, still no response from them - like nothing. Call back tomorrow etc etc etc
Does anyone have any experience of this? Is this normal? How long should we expect to wait?
Thanks in advance!
My wife suffered similar grief a few years ago following on from an inbound payment she received, this resulted in me having a few strong words with their security department and a conversation running along the lines of:
'can your wife prove where the inbound payment came from'
'err yes it was from me and it was an electronic transfer...'
Needless to say, the account was unfrozen with immediate effect!
Might be worthwhile emailing the CEO and explaining the situation in a calm and concise manner, best place to find their email address is: https://www.ceoemail.com
'can your wife prove where the inbound payment came from'
'err yes it was from me and it was an electronic transfer...'
Needless to say, the account was unfrozen with immediate effect!
Might be worthwhile emailing the CEO and explaining the situation in a calm and concise manner, best place to find their email address is: https://www.ceoemail.com
rich888 said:
My wife suffered similar grief a few years ago following on from an inbound payment she received, this resulted in me having a few strong words with their security department and a conversation running along the lines of:
'can your wife prove where the inbound payment came from'
'err yes it was from me and it was an electronic transfer...'
Needless to say, the account was unfrozen with immediate effect!
Might be worthwhile emailing the CEO and explaining the situation in a calm and concise manner, best place to find their email address is: https://www.ceoemail.com
My mother was fobbed off again yesterday, with, 'we will call you Friday.....promise''can your wife prove where the inbound payment came from'
'err yes it was from me and it was an electronic transfer...'
Needless to say, the account was unfrozen with immediate effect!
Might be worthwhile emailing the CEO and explaining the situation in a calm and concise manner, best place to find their email address is: https://www.ceoemail.com
She is currently sleeping with 500 pounds under her pillow as she doesnt want to get burgled.....as her account is still frozen.
Thank you for the advice - i ll keep you posted!
KevinCamaroSS said:
It does seem over long from the bank, it is a pity you did not consider the money laundering issues before putting your mother in this position. Good luck with getting it sorted soon.
It is, but it was checked with my accountant and the bank itself before the transfer was placed. Still, live and learn.rich888 said:
My wife suffered similar grief a few years ago following on from an inbound payment she received, this resulted in me having a few strong words with their security department and a conversation running along the lines of:
'can your wife prove where the inbound payment came from'
'err yes it was from me and it was an electronic transfer...'
Needless to say, the account was unfrozen with immediate effect!
Might be worthwhile emailing the CEO and explaining the situation in a calm and concise manner, best place to find their email address is: https://www.ceoemail.com
Heartfelt thanks Rich - spoke to the PA of the CE and she is getting a callback today after a 20 min chat.'can your wife prove where the inbound payment came from'
'err yes it was from me and it was an electronic transfer...'
Needless to say, the account was unfrozen with immediate effect!
Might be worthwhile emailing the CEO and explaining the situation in a calm and concise manner, best place to find their email address is: https://www.ceoemail.com
Thanks again
Myles
Its a lot more common than people on here appear to think, I do a fair few foreign transfers, to pay for all sorts of thing in the UK, school fees, council tax etc.There's no issue once the bank know you but I can imagine a transfer into your mothers account could freeze, my wife had it on her account, she sold a car in Norway and transferred the money to the UK to buy a car (From Paul Matty who may on here will now), bank froze the money until she could prove where it came from, a few years ago she bought a house for cash and transferred the money From Singapore, we happened to be in the UK so went into her bank to discuss it and they wanted proof of source before they would release it to the solicitor.
My current salary is paid from India and the bank will not release it to my current account without site of a pay slip, This a central bank requirement (not UK) and I have to email a pay slip to the bank every month.
My current salary is paid from India and the bank will not release it to my current account without site of a pay slip, This a central bank requirement (not UK) and I have to email a pay slip to the bank every month.
Berw said:
Its a lot more common than people on here appear to think, I do a fair few foreign transfers, to pay for all sorts of thing in the UK, school fees, council tax etc.There's no issue once the bank know you but I can imagine a transfer into your mothers account could freeze, my wife had it on her account, she sold a car in Norway and transferred the money to the UK to buy a car (From Paul Matty who may on here will now), bank froze the money until she could prove where it came from, a few years ago she bought a house for cash and transferred the money From Singapore, we happened to be in the UK so went into her bank to discuss it and they wanted proof of source before they would release it to the solicitor.
My current salary is paid from India and the bank will not release it to my current account without site of a pay slip, This a central bank requirement (not UK) and I have to email a pay slip to the bank every month.
Still nothing from Mars and Spencer on this - despite numerous call back promises. Makes mine worse as it involves a Italian court and a Swiss bank account....M and S I think have requested info and both the Italian Court and the old employer are not being forth coming with information. We wait in hope..My current salary is paid from India and the bank will not release it to my current account without site of a pay slip, This a central bank requirement (not UK) and I have to email a pay slip to the bank every month.
Berw said:
Its a lot more common than people on here appear to think, I do a fair few foreign transfers, to pay for all sorts of thing in the UK, school fees, council tax etc.There's no issue once the bank know you but I can imagine a transfer into your mothers account could freeze, my wife had it on her account, she sold a car in Norway and transferred the money to the UK to buy a car (From Paul Matty who may on here will now), bank froze the money until she could prove where it came from, a few years ago she bought a house for cash and transferred the money From Singapore, we happened to be in the UK so went into her bank to discuss it and they wanted proof of source before they would release it to the solicitor.
My current salary is paid from India and the bank will not release it to my current account without site of a pay slip, This a central bank requirement (not UK) and I have to email a pay slip to the bank every month.
Sounds like alot of hassle,I wonder if its worth trying starling or simialar.My current salary is paid from India and the bank will not release it to my current account without site of a pay slip, This a central bank requirement (not UK) and I have to email a pay slip to the bank every month.
Edited by jamoor on Friday 16th March 00:21
Myles from memory it took about 10 days for the wife's transfer to clear, I know it was long enough we had to had to delay collection of the car. We also had an issue that the bank would not talk about it while the source was being investigated.
Had a similar thing when I was first paid from India, money just did not appear, I had to contact the bank and they said they were looking into the source, I asked why they didn't ask me, and proposed to send a pay slip, now I email them a payslip each month and there is no problem but they certainly weren't transparent during the 'investigation'. during the investigation you are effectively a suspect.
My experience is because I live in S E Asia, work for the Americans but get paid from India, all of which are potential triggers, I'd suggest that h your issue was using you mothers account, and perhaps it doesn't see transactions of that size regularly, which was a trigger.
Had a similar thing when I was first paid from India, money just did not appear, I had to contact the bank and they said they were looking into the source, I asked why they didn't ask me, and proposed to send a pay slip, now I email them a payslip each month and there is no problem but they certainly weren't transparent during the 'investigation'. during the investigation you are effectively a suspect.
My experience is because I live in S E Asia, work for the Americans but get paid from India, all of which are potential triggers, I'd suggest that h your issue was using you mothers account, and perhaps it doesn't see transactions of that size regularly, which was a trigger.
Exactly Berv - my situation was out of the norm, o it flared every possible flare.
Thankfully this morning her account was unfrozen and the payment was sent. No apology, no recompense, nothing. They even kept the difference in the exchange rate, (few hundred) quid. However, I am happy enough and tonight will be having a little tipple, for money and St Patrick!
Thanks again Gents, much appreicated,
Myles
Thankfully this morning her account was unfrozen and the payment was sent. No apology, no recompense, nothing. They even kept the difference in the exchange rate, (few hundred) quid. However, I am happy enough and tonight will be having a little tipple, for money and St Patrick!
Thanks again Gents, much appreicated,
Myles
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